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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Super quick and easy to navigate through the site to make a reservation!
It wasn't horrible, I was able to book the night I wanted to stay.
However, everything is done electronically now, and mistakes do happen. I've worked in a hotel and the mistakes happen when visitors book online. Systems don't connect properly or any silly thing.
It was my choice to book online, I have hopes that arrival doesn't cause any issues.
Thanks for your review, Nora. We are happy you had a good experience booking with us! Reservation Counter is an online travel agency that books rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property.
It was quick and easy to use, much easier than other sites. Best price too. We were very pleased.
Thanks for your review, Mary. We are happy you had a good experience using our website.
Booking experience was very smooth and received a confirmation right after.
Thanks for your review, Robert! That’s great you had good experience and received your confirmation in a timely manner!
No issues so far so it was a great experience. Very easy to book and we are excited to try this hotel in Miami
Thank you for your review, Bobbie. We want you to have the best experience possible booking with us!
Good, no problems. I plan to use this service again.
Thank you for your review, Jeffrey. We are happy you had a good experience!
I had a Nice and easy experience thru out the website to complete my purchase.
Thanks for your review, Cesar. We are happy you had a good experience using our website.
Paid with visa but wish you took discover card other than that all good
Thank you for your review, Dawn. We are happy the booking process was easy!
Great experience for the exact room we were looking for.
Thank you for your review, Stephanie. We want you to have the best experience possible booking with us!
Reservation was convenient and efficient. Totally satisfactory.
Thanks for your review of the booking process, Joanne.
Easy to schedule my stay with your hotel. Good rss as tes
Thank you for your review, Cassandra. We are happy the booking process was easy!
Ok so far but it is always plenty of room to mess upl but who the hell knows
Thank you for your review, Daniel. We hope all of our customers have a FAST and EASY booking experience!
Good. Easy I made an error in my booking dates and had to cancel my booking. And it was done with no difficulty and had my confirmation of cancellation within seconds.
Thank you for your review, Frances. We are happy you had a good experience!
So far its been great! It was easy to see what types if rooms were available. And easy to book.
Thank you for your review, Jennifer. We are happy you had a good experience!
Two issues: the hotel website directed me to Reservation Counter & I was charged $15.99 for "the pleasure" of making a reservation at a hotel at which I am a returning guest. NOT good.
Second: there was no opportunity to make special requests i.e. Room location
Thanks for bringing this to our attention, Alan. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Booking was easy but I did not receive a spa room as was noted in the reservation.
Thank you for your review, James. We are happy the booking process was easy! I will look into this further. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Booking was hassle free and confirmation was expedient.
Thanks for booking with us, Shirley. We hope you enjoy your stay!
I prefer to talk to humans than listen to automation and push buttons
Thanks for your review, John. We appreciate your feedback so we can improve.
It's fine, but I'd rather be able to call directly to make a reservation.
Thanks for booking with us, Kent. We have live agents available 24/7! Please feel free to call us at 800-434-0564 if you need anything.
Excellent, quick and easy. It was very easy to follow and understand the process
Thank you for your review, Anne. We are happy you had a good experience!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Thomas. We are happy you had a good experience using our website.