Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Excellent service; got all that I expected. Online booking is very easy.
Simple and easy to find the room I wanted. Very pleased.
Thank you for your review, Michael. We are happy the booking process was easy!
It was very easy to reserve a room on-line and received immediate confirmation.
Thanks for your review, Kathy. We are happy you had a good experience booking online. That’s great you received your confirmation in a timely manner!
Easy to navigate; very quick response time on the web
Thanks for your review, Gary. We are happy our website was easy to use!
Quick and easy and fast and exciting. Looks like a great spot.
Thanks for booking with us, Kenn. We hope you enjoy your stay!
The site was easy to navigate. The site also provided adequate information about the rates.
Thanks for your review, Mitchell. We are happy you had a good experience using our website.
Easy and friendly system to book hotel and Im pleased with the experience.
Thank you for your review, Alberto. We are happy the booking process was easy!
Unclear if my Hyatt membership is captured as it is not included in the reservation confirmation
Thanks for your review, Marc. You may want to speak with the hotel staff about your member number when you check-in. While our company provides the best available rates, we aren't involved with hotel reward programs.
Easy to follow WEB page. Very logical, easy to follow step-by-step instructions.
Thanks for your review, Paul. We are happy you had a good experience using our website.
This Sue was easy to use. It was quick and efficient!
Thanks for your review of the booking process, Terrence. We want our customers to have a quick and enjoyable booking experience.
Good, very easy to understand and use to book my reservation.
Thank you for your review, Ivy. We are happy the booking process was easy!
Super easy online reservation process. Just clicked on dates and booked, easy!
Thanks for your review, Dorothy. We are happy you had a good experience booking online.
Online reservations for 3 suites 6 people.excellent service
Thank you for your review, Donald. We are happy the booking process was easy!
There seems to be Good site security and easy process to make booking
Thank you for your review, Leonard. We are happy the booking process was easy!
I'm not sure about the no cancellation policy only because I'm coming with elderly mother ya just never know lol
Thanks for your review and feedback, Patricia. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Ok, not sure what going on at the time during the week for one night but a lot more expensive.
Thanks for booking with us, Vivian.
The booking was easy but I didn't see a way to learn more about bedding in the room.
Thank you for your review, Stephanie. We are happy the booking process was easy!
The process was easy to do and worked very well. This is the first time that I have used this site and did not know it existed.
Thanks for booking with us, Jeffrey. We love first-time customers! Enjoy your stay!
Fast and easy to complete booking. Very interactive
Thank you for your review, Edward. We hope all of our customers have a FAST and EASY booking experience!
This site has better rates and is easy to navigate
Thanks for your review, Pamela. We are happy you had a good experience using our website.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Rodolfo. We love providing excellent service to our customers.