Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy to book. They did not offer over 65 discount or Military discount.
Easy to use just not the price I was originally told it would be before going to site.
Thanks for your review and feedback, Chad.
I found this site was user friendly. It allowed me to navigate easily to find what I was looking for. I found everything I needed at a very reasonable price. Booking was easy and instructions were clear. I recommend this site to my collegues and friends.
Thanks for your review, Donna. We are happy you had a good experience using our website.
Amazing and awesome customer service I would definitely book.
Thanks for your review, Eunice. We love providing excellent service to our customers.
Thank you for making it easy to book with your team.
You're welcome! Thanks for booking with us, Susan!
During my hast to get a reservation set in short order, I mistakenly used one of my coworkers names for the billing information rather than my own. To correct my mistake, I was told that I would have to cancel the reservation and forfeit any refund. This make no sense whatsoever and there should be a policy that allows correction to be made without penalty.
Thanks for bringing this to our attention, Michael. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Simple and easy process to search and book a stay!
Thank you for your review, Allyssa. We are happy the booking process was easy!
My family is staying at the Hotel. We decided to go and made the reservation quicky.
Thanks for booking with us, Jose!
Haven't stayed yet but booking was easy. Thanks for making the website user friendly.
You're welcome! Thanks for your review, Chase. We are happy you had a good experience using our website.
Very convenient to use this product as a busy person I just booked my upcoming stay in a few minutes.
Thank you for your review, Celia. We hope all of our customers have a QUICK and EASY booking experience!
Easy to use, stress free. Would use it again. Good job.
Thank you for booking with us, Karen. We are happy you had a good experience!
My experience booking these rooms was simple and efficient, and much easier than previous times I have tried to book rooms. If the final experience of checking in goes well I plan on using this platform again.
Thank you for your review, Keith. We are happy you had a good experience! Enjoy your stay!
So far so good.
Got the room I wanted.
Confirmation sent immediately.
Was able to print for my records
Thank you for your review, Susan. We are happy the booking process was easy!
I went to the Hilton site to book a room, and thought that I had purchased the room from Hilton, and only after finalizing my reservation, I see your company is involved, assuming now that I won't be receiving Hilton points for my stay. Not to mention no confirmation my e nail or text.
TALK ABOUT Bait & Switch?
Thanks for your review and feedback, Brian. We're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We are sorry you did not receive a confirmation. I will follow up with you. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very easily done on line; just unable to request a room close to the front desk on the first first due to walking issues.
Thanks for your review, Margaret. We are happy you had a good experience booking online. If you would like special room accommodations, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
I appreciated how easy it was to use. It did not make me sign up with an account or anything which was the best party, honestly.
Thank you for your review, John. We are happy you had a good experience!
Had no issues. I only made a hotel reservation with no complaints.
Thanks for booking with us, Brian. We hope you enjoy your stay!
Easy and quick Thank you for making it easy and affordable to stay
You're welcome! Thanks for booking with us, Deborah!
Went smooth, no problems occurred. Would use counter again
Thank you for your review, Dannie. We are happy you had a good experience!
Reserving the room was easy and convenient. I've stayed at this hotel in the past, and I always make it a point to stay here.
A enjoy this hotel, the rates are good, the hotel is convenient to the area where I'm scheduled to be attending
Thank you for your review, Lionel. We are happy you had a good booking experience!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Charles. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.