Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Thank you this was much easier than talking to a robot!
Easy process and when the first hotel we selected had no vacancies it gave me suggestions for hotels with openings
Thank you for your review, Roger. We are happy the booking process was easy!
Interesting that other travel places (expedia, etc.) had the room $1 higher!
Thanks for booking with us, Edith!
The service is fast and convenient for planning a vacation.
Thanks for booking with us, Yancy. We hope you enjoy your stay!
I have stayed at this location multiple times. The property has many amenities that I like including the restaurant on the property.
Thanks for booking with us, Judith. We hope you enjoy your stay!
Can't wait to stay here will be back later. First time staying here so I want to see for myself
Thank you for your review, Tierra. We are happy you had a good experience!
I am trying to extend my stay and don't know how. Can someone please contact me? *******903
Thanks for your review, Christine. I will follow up with you so you can get the help you need.
--Rachael, Review Manager
Just in a rush trying to book reservations and etc for trip for brothers funeral.
Thanks for your review and feedback, Debra. We appreciate you booking with us. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Quick and brief, nice for making a reservation online
Thanks for your review, Grecia. We are happy you had a good experience booking online.
I'm not to happy about 15 that was charged to my card but I'm guilty for using this.
Thanks for your review and feedback, Dave.
I am staying there a few days in May and I love how quick they sent a reservation! I'm looking forward to staying there in May.
Thanks for booking with us, Dakota. We hope you enjoy your stay!
VERY FRIENDLY AND COURTEOUS AND KNOWLEDGABLE. IT Was easy as 123!
Worked with me to find what I was looking for at an affordable price.
Thanks for your review, Carmela. We love first-time customers! That's great you had a good booking experience with us!
Websites that "help you register or sign-on" shold be as accurate and simple to use as this one is. So many ask irrevelant questions or questions that lead to loss of privacy but this one is suscinct and simple to complete.
Thank you for your review, Albert. We are happy the booking process was easy!
My experience was very good. Why is it important to write 50 characters or more. This is not necessary
Thank you for your review and feedback, Lydia. We are happy you had a good experience!
Easy, user friendly. All the information I needed to make a good choice for my family was clearly presented.
Thanks for your review, Judy. We want our customers to have a quick and enjoyable booking experience.
I'd like to be able to talk to a person, I called three times, and had to book online.
We’re sorry you had a difficult time reaching us, Eugene. Your call is important to us, but sometimes we experience a high volume of calls. We are glad you had a good booking experience online. Please feel free to contact our escalations team at support@reservationcounter.com if you need assistance.
--Rachael, Review Manager
It was really easy to confirm a stay! I am grateful that I will be able to go on this trip!
Thank you for your review, Zachary. We want you to have the best experience possible booking with us!
The service was fast, efficient, and convenient. It would be great if all booking sites were as easy to use.
Thanks for your review of the booking process, Derek. We are happy you had a good experience!
Booking was easy and it was very convenient for us
Thank you for your review, Lois. We are happy the booking process was easy!
Easy, on line. I have stayed at this hotel before and I was very satisfied. Clean, friendly and professional.
Thanks for your review, Sandra. Our company is Reservation Counter, an online booking agency. We book rooms for over 200,000 hotels worldwide. We are happy you had a good experience booking online.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You're welcome! Thanks for booking with us, Corinna!