Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
See comments above regarding the significant difference in pricing.
I was able to log on and find the location I wanted very quickly.
Thanks for your review, Elouise. We are happy our website was easy to use!
Very easy to make reservations and very convenient. I would recommend this site to all my friends.
Thank you for your review, Felicia. We are happy the booking process was easy!
Signed onto account so hope rewards were applied. Hard to tell.
Thank you for your review, Elizabeth. We are happy the booking process was easy!
Easy peasy… booking went smoothly. Not pleased with extra charges from 3rd party booking agent. Room remains to be seen.
Thank you for your review, Stephen. We are happy you had a good booking experience!
Been great for just typing in everything online, I am older but would prefer to talk to a person that I can understand clearly and actually is not is another city.
Thanks for your review, Mark. We are happy you had a good experience booking online.
The reservation was easy, fast and suited my purpose.
Thank you for your review, Joan. We are happy the booking process was easy!
Stayed here in the past. Loved the hotel and are coming back.
Thanks for booking with us, Theresa. We hope you enjoy your stay!
The reservation took only a couple of minutes and it was very easy to be directed through the process.
I was done in no time and on my way. Awesome experience.
Thank you for your review, Ana. We want you to have the best experience possible booking with us! Enjoy Chicago!
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Thank you for your review, Brady. We are happy you had a good experience!
Excellent experience! Would use this service again.
Thank you for your review, William. We want you to have the best experience possible booking with us!
All information was easy to access and making reservation easy.
Thanks for your review, Suzanne. We are happy our website was easy to use!
OK SO FAR SO GOOD. MY EXPERIENCE WENT WELL, EASY TO NAVIGATE. IMPORTANT TO BE INSIDE THE AIRPORT FOR A NEXT DAY EARLY FLIGHT
Thank you for your review, Mark. We are happy you had a good experience!
Very Satisfied with the booking process. Looking forward to my stay at Hilton.
Thank you for your review, William. We hope all of our customers have a QUICK and EASY booking experience!
Easy booking, and the appearance of the rooms looks very good
Thank you for your review, Carroll. We are happy the booking process was easy!
Hilton Brand Hotels always makes a good experience
Thank you for your review, Ken. We are happy the booking process was easy!
Would do it again. Never made reservations this way. Was really easy and quick
Thanks for your review Sandra. We want our customers to have a quick and enjoyable booking experience.
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Thank you for your review, William. We are happy the booking process was easy!
Not what I thought I was doing. Then if I cancelled you wanted a $200.00 penalty. This was my mistake.
Thanks for your review, Katherine. We're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thank you for your feedback. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Its online application, follow I have nothing else to add
Thanks for booking with us, Thaddeus!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation.