Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great Experience easy booking and look forward to my stay. I have also confirmed with hotel that they received tehe booking and I am good to go.
My experience with reservation counter was great. I would recommend this service to my friends and family.
Thank you for taking the time to leave us a review, Sharon! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very easy to do. Coming for baby shower and great location to. Party
Thank you for choosing to book with us, Theresa. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit and the baby shower!
Thank you for taking time to rate us! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to serving you again in the future!
I would have like to put in my rewards number. Thank you
Thanks for your review, Louis. You may want to speak with the hotel staff about your member number when you check-in. While our company provides the best available rates, we aren't involved with hotel reward programs. You may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I'd like to enter my rewards number.
Have stayed here multiple. Times and the service has been great. Only once did we have a problem getting to airport, people without a ride reservation got on and the driver would not let us on we almost missed our flight and we had reserved rides
Thanks for booking with us, Debbie. We hope you enjoy your stay!
Have stayed at this location before. I appreciated the ease of making reservation.
Thanks for booking with us, Nancy. We hope you enjoy your stay!
Easy process - quick and simple. Good description of rooms. My only comment is that the stated rate per night was about $340 but then after you push to accept and process there was over $100 in additional fees added. It would be much nicer to just know the total cost per night up front.
Thanks for your review and feedback, Heidi.
Clear and easy to navigate. Thanks. Easy to reach.
Thanks for your review, Clara. We are happy our website was easy to use!
I would book this way again for hotels in the future.
Thanks for your review, Nicklas. We are happy our website was easy to use!
I thought I was dealing with the Crown Plaza website. I think the name Reservation Counter is misleading. I hope this isn't a scam.
Thank you for your review, Mark. Reservation Counter is an online travel agency. We book rooms for over 200,000 hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Thanks for booking with us. Please feel free to contact our escalations team at support@reservationcounter.com if you have questions or concerns. We are happy to answer any questions you may have about our company.
--Rachael, Review Manager
The process is easy and clear to follow. We didn't experience any difficulty.
Thanks for your review of the booking process, Juan.
I have to write a positive review to confirm my booking? And it has to be 50 characters.
Michelle, thanks for taking time to rate your booking experience. We appreciate your feedback.
Making my reservation online was super easy. It was effective and not time consuming at all. I am very happy with my choice to book with you all. Thanks so much.
You're welcome! Thanks for booking with us, Tanner. We are happy you had a good experience!
Great deal and perfect booking. Highly recommended.
Thank you for your review, Evelisa. We are happy you had a good experience!
I was able without any difficulty handle what was required.
Thanks for booking with us, Thomas. Please let us know how we can make your experience even better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy to use on the web site. Information was clear and concise
Thanks for your review, Margaret. We are happy our website was easy to use!
Fast and easy! I would definitely recommend to others.
Thank you for your review, Emma. We hope all of our customers have a QUICK and EASY booking experience!
Booking was easy on the web site and prices were good also
Thanks for your review, Bridget. We are happy our website was easy to use!
Web site for booking was clear and simple. No problems with booking.
Thanks for your review, Steve. We are happy you had a good experience using our website.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing to book with us, Kara. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!