Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fast and good. Very satisfactory. No problem encountered
Easy to fill out. Looking for a peaceful stay. Thank you.
You're welcome! Thanks for your review, Verlie. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to use, very fast process. My reservation immediately appeared by text and email.
Thank you for taking the time to leave us a review, Suzanne. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Reservation was quick and easy. Booked from the hotel website.
Thank you for leaving a review, Roger! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
It was great! The online reservation process was easy and smooth
Thank you for taking the time to leave us a review, Jacob. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Will not use Sitejabber again at least not in this life time
Thanks for your review, Marvin. We apologize if you had a negative experience with us. I will follow up with you and do my best to help. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Booking was quick and easy. The only thing I didn't see which I was looking for was a AAA or AARP discount.
Thank you for your review, Janet. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
Good experience so far, no issues, thank you for the follow up.
Thank you for taking the time to leave us a review, Patricia. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Nice job! Keep up the good work and excellent service.
Thank you for your kind words, Stephen. We genuinely appreciate hearing from our customers, as your feedback is helpful to us. It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
Nothing to say, no comment, nothing to say, no comment
Thank you for leaving a 5-star rating, Karen! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!
Instead of booking for 3 nights it has been booked for 2 nights. Now I can't talk to anybody to fix it. I tried several times to talk and change the reservation, but it is impossible.
Thanks for bringing this to our attention, Poopak. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Good - thanks. It worked well. Looking forward to staying there.
You're welcome! Thanks for your review, Frank. We truly appreciate your business and are grateful that you decided to book with us.
Website was user friendly and easy to use.
This survey requiring me to use a min of 50 characters is ANNOYING
Thank you for taking the time to leave a review, Jacqueline. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy and comfortable experience with no problem. Thanks
You're welcome! Thanks for your review, Jay. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Very early to rate my experience...however...thus far easy and quick. Efficient.
Gwen, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I booked a room on the website and the process was pretty straight forward.
Thank you for taking the time to leave us a review, Chau. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Not so easy to use. Had to repeat the reservation twice to get it finalized.
Thank you for taking the time to review us and provide feedback, Ronald. We're sorry you had some issues with our reservation process. Your insights are incredibly valuable and greatly appreciated.
Booking online was very fast and easy with no waiting on hold on the phone.
Thank you for taking the time to leave us a review, Letha. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Fast fast fast fast fast fast fast fast fast fast fast fast fast fsast fastfast…………………………
Thank you for your review, Wayne. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Not being internet savvy It was so easy to make our reservations on line.
Thank you for taking the time to leave us a review, Wendy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Geo! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!