Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Booking hotel reservations on the Sonesta site was quick and easy. I liked the variety of room options, and the prices were very reasonable. Thank you, Sonesta.
Thank you for taking the time to leave us a review, Tye! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
So far very quick and easy. I'm booking this for my grandsons college graduation and wanted to stay with the rest of the family
Thank you for choosing to book with us, Susan. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Website was easy to navigate. Quick and easy reservation, hassle-free.
Thank you for taking the time to leave a review, Douglas. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I made my reservations on line, but remembered a couple of things to consider, so I called the resort. I spoke with a truly nice person and she was very helpful.
Thank you for taking the time to leave us a review, George. We are happy to hear that one of our representatives was able to assist you and provide excellent service. Your satisfaction is extremely important to us, and we love to receive positive confirmation that our team's efforts are making a significant impact. We look forward to serving you again in the future!
So far so good. Do you still have happy hour at this location?
Thank you for taking the time to leave us a review, Tom! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Please feel free to contact the hotel directly for their hours.
Very small print. Grey is hard to read. Otherwise, fine.
Marjorie, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
It was ok just followed clicks on room. Not real thrilled to have to rate it
Thank you for taking the time to review us and provide feedback, Chris. Your insights are incredibly valuable and greatly appreciated.
I need to get my receipt for the hotel as soon as possible please.
Thanks for your review, William. We truly appreciate your business and are grateful that you decided to book with us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
It seemed very easy to make a reservation. I'm looking forward to my stay.
Thank you for choosing to book with us, Dennis. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
No issues very straight forward, the directions were easy to follow. The images posted made the selection of the hotel and room easier.
Thank you for taking the time to leave us a review, Robert. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I am a Marriott Rewards member and it did not ask me for rewards number. It also did not give me the chance to use AAA discount.
Thanks for your review, Vicky. You may want to speak with the hotel staff about your member number when you check-in. While our company provides the best available rates, we aren't involved with hotel reward programs. You may also contact our escalations team at support@reservationcounter.com.
I have a discount code but I was not able to use it.
Thank you for taking the time to leave us a review, Richard. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was fine, it was easy and no problems encountered
Thank you for taking the time to leave us a review, Geoffrey. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It took me fewer than 5 minutes to book this hotel.
Thank you for your review, Meg. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Very good not interested in providing additional information at this time
Thank you for choosing to book with us, John. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Very simple to follow online instructions and the information provided was detailed so I could make a decision.
Deborah, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Wife and I love staying here when we fly out of dia.
Thank you for choosing to book with us, Canaan. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy to book. I was able to complete my reservation in a short period of time.
Thank you for your review, Andrew. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Best price and easy to book convenient had what I was looking for
Thank you for taking the time to leave a review, Sandi. We are committed to ensuring that our customers receive the most competitive rates available. We continually strive to offer the best possible value for our customers and their booking needs.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Bertha. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!