Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very good experience fast and efficient easy to find online
Thank you for taking the time to leave us a review, Sylvia! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Reservation directions were very easy to follow and it was not time consuming,
Thank you for your review, Arlisia. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy to use. Good rate compared to other websites.
Thank you for taking the time to leave a review, Maureen. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very easy to complete. I was able to navigate the website with ease and able to reserve my room for my upcoming trip successfully.
Thank you for taking the time to leave a review, Marilyn. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
The experience was fine. Everything went smoothly expect that a picture of the room did not display on the reservation screen.
John, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
I am excited about our upcoming stay at the Marriott.
Thank you for choosing to book with us, Brittany. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Just made the reservation without issues, received the email confirmation as expected, and also more than one email to make sure that it was all done correctly, this email asking for feedback.
Thank you for taking the time to leave us a review, Bea! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
My experience has been good so far. I will know for sure once I arrive to get my room.
Due to my husband's health issue's we have stayed in the hotel 3 or 4 times...booked over website...rooms very nice and ready for our stay...the staff at front desk to the restaurant to other staff are so helpful and we appreciate the smiles...our days are challenging...some more than others...always makes our day better...they truly do go a long way! Thanks
Thanks for your review, Virginia. We truly appreciate your business and are grateful that you decided to book with us.
Its was ok, but if you could stop putting these survey screen right in the middle of my booking process it would be a great help.
Thank you for taking the time to review us and provide feedback, Robert. Your insights are incredibly valuable and greatly appreciated.
Smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth smooth
Thank you for taking the time to leave us a review, Shawn! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to Use. Saved me money over standard hotel direct rate.
Thank you for taking the time to leave a review, Robert. We are committed to ensuring that our customers receive the most competitive rates available. We continually strive to offer the best possible value for our customers and their booking needs.
It was a good experience, thank you very much looking forward to joining you.
You're welcome! Thanks for your review, James. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Second time going to your hotel as the location is perfect for me
Thank you for choosing to book with us, Claire. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Professional easy to use and effective confirmation process
Thank you for taking the time to leave us a review, Richard! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy Registration for last minute decision to stay.
Thank you for your review, Thomas. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Straightforward, easy, no hassles in reserving room
Thank you for taking the time to leave us a review, Anne. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Do not like being charged early for this, when it show in the bill for the reservation.
Timothy, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Good. So far not much to say except it was easy. So that was my experience.
Thank you for taking the time to leave us a review, Dawn! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Angela. We are committed to ensuring that our customers receive the most competitive rates available. We continually strive to offer the best possible value for our customers and their booking needs.