Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I didn't have 50 characters to write - did it on line because it was easy to follow and complete
Disappointed that I am limited for purchase of points. I have ******* points and can only purchase ******* points and would require ******* so short ******* points. I am a loyal gold member and have stayed at this hotel 3 times in 2023. Very upsetting. I have booked the room and paying on my credit card. Is there anything you can do to allow me to purchase 1******* points and not limited to *******?
Thanks for sharing your experience with us, Charles. You may want to speak with the hotel staff about hotel points when you check in. Although our company focuses on finding the best rates available, we are not involved in individual hotel reward programs. We apologize for any inconvenience. You may also contact our escalations team at support@reservationcounter.com.
Quick and easy. Had what I needed to look for, will use again in the future.
Thank you for taking the time to leave us a review, Chris. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
So far so good. I'll let you know if the reservation is messed up after I get there.
Thank you for taking the time to leave us a review, Cynthia! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
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John, we truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Very quick and easy super nice and we look forward to staying here.
Thank you for choosing to book with us, Patrick. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
All we did was change our reservation from one LaQuints Inn to another La Quints Inn in Phoenix after finding out that the one at the Sky Harbor location was closer to the event that we plan to attend.
Thank you for taking the time to leave us a review, James. We are happy to hear that one of our representatives was able to assist you and provide excellent service. Your satisfaction is extremely important to us, and we love to receive positive confirmation that our team's efforts are making a significant impact. We look forward to serving you again in the future!
Easy to navigate and very easy to follow along! Thanks
You're welcome! Thanks for your review, Steven. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Great Customer Service. Customer friendly and easy to use.
Arthur, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Good and would recommend anyone to stay at this hotel thank you
You're welcome! Thanks for your review, Michael. We truly appreciate your business and are grateful that you decided to book with us.
Easy to book and detailed options for the Hotel, along with information
Ryan, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy so will definitely do again. Should add a spot to ask questions
Jose, your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!
Not user friendly. It used to be easier to book reservations online and has become complicated.
Richard, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
I would like to leave a message to someone to request a king ocean room on the top floor as we have recceved in many previous years.
Thank yo
Michael Wellman
Thanks for your review and feedback, Michael. If you would like special room accommodations, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
I only saw the fee at purchase screen it needs to be disclosed earlier.
Thank you for taking the time to review us and provide feedback, Colleen. Your insights are incredibly valuable and greatly appreciated.
Easy question to answer, web page easy to navigate!
Thank you for taking the time to leave a review, Patty. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I am very pleased with Reservation Counter. The process was easy to follow, and the results were immediate. I reserved a room in a very popular, fast-filling location, and am so happy with this experience!
Thank you for taking the time to leave us a review, Peg. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Room was Clean and nice accommodations. Had a Comfortable stay.
Linda, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Website works wonderfully. It was quick and easy to use.
Thank you for taking the time to leave us a review, Mario. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Easy to book and quick confirmation the hotel is in a great location
Thank you for choosing to book with us, Debra. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Janice. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!