ReSaver

It's hard to believe these people are still in business my wife booked a hotel room and called back two hours later to cancel it we found out they had already charged our debit card and told us there were no refunds right now I'm in the process of going through the owner of the company and further up the chain if I have to and I was called Wells Fargo and filed a complaint and I'm calling Hyatt to see what they'll do for me buyer beware

Have to admit I booked with resaver in error, i thought i was on the main hotel website, and didn't realize until after I had booked non-refundable reservation. I saw these reviews AFTER and was terrified my bill would be crazy high (I'm CDN and didn't realize when I booked it was US $, but it did say that in the terms). Long story short - the price for the fancy room i got, after the exchange rate, was $5 LESS than I was expecting and was still $40 CDN cheaper than the actual Hotel website posted. Worked out awesome for me!

I hate to reiterate what everyone has already said but this company does it's best to appear to be represent the hotel you are trying to book with & does not reveal that your reservation is non-refundable until it's too late am attempting to do a dispute with my credit card company. In addition I tried to call the company before I booked to make sure of what I was getting into and it is disconnected.

I booked a reservation through what I had thought was the hotel web site and was unwittingly redirected to these crooks. I had noticed the charge on my credit card was a bit high for what this hotel, where I've stayed before, usually costs. But everything unfolded when I tried to change the dates of my reservation. The hotel couldn't do anything since I had (unknowingly) booked through a third party, however they did note that the confirmation number they had for me was different from the one Resaver sent and that they had a phone number not associated with me down for my reservation as well. Contacting resaver revealed a walk of shame on their part - a website that did not "recognize" my confirmation number, a phone number that upon first use did not provide a person, and then a deceptive and disingenuous person on the phone once I finally did get a human. She told me, in language designed to be confusing, that I could make another reservation but would have to pay for BOTH reservations, that in booking through them I had agreed to their terms and conditions of no refunds and no changes (which specifically contradicts the confirmation e-mail I was sent) and couldn't guarantee that I would get to speak with a supervisor. I also noticed that as the conversation got heated, her (supposedly) fragile voice and broken English became deeper and clearer. I'm going to make sure the hotel knows exactly what happened and have already disputed the charges. These people deserve to have a "negative star" invented on their behalf.

I booked two rooms for 6 people at an upscale hotel in Las Vegas. They advertised you could have Queen sized beds but they only booked 2 kings which means three people per bed, This wasn't going to work, contacted them several times by phone and then again, by email a month before the check in date. They did finally contact me the night before departure that they couldn't do anything for me. Thank goodness I booked other plans or I would have had 2 people sleeping on the floor. Terrible service, do not use.

When booking rooms at the Southbury, CT Wyndham ON THEIR WEBSITE, somehow I ended up with Resavers. The Wyndham can't or won't help me but for two rooms, two nights it was $104.50 per night with taxes and I was charged an extra $130 for god knows what. I have called, I have emailed and I get absolutely no response, I might try to keep trying, but in the meantime - do yourselves a favor and do not use these crooks.

Booked directly from Hotel's web site and I get an email from Resaver stating NO REFUND policy. I called to cancel the reservation and they said the policy is no refund. This was disclosed up front. They are crooks. I called the Hotel and they said they cannot help. They were not even sure how I booked the Hotel. Now I have Discover working on not paying this charge for a Scamming, rip off artist. Unreal how many comments here say the same thing and the company is still around. Should be banned...

Same as restroom. Booked Canadian Hotel- site gave rate but no indication was in US$. Had to pay the big mark up. No satisfaction from these robbers or the credit card company. They should be put out of business. Shady. Deceptive. Dishonest. Don't use them

We too had this happen to us! My husband phoned them and talked to an agent to which she said, so sorry but there is nothing we can do. He told her he wanted to speak to her supervisor. The supervisor came on the line and she went on to say there was nothing they could do. My husband started yelling and as soon as he said he was calling our credit card company to report fraudulent charges, boom, they refunded us! No where on their site does it say anything about charging in U. S funds. Extremely misleading!

I recently booked a hotel room with ReSaver. The deals were great, and although a service fee was included, it was still a fair price.

Or so I thought...

What is not explicitly mentioned on this website is that the price was in US dollars, and being that I am from Canada, I was about to be charged a stupidly high exchange rate. I was charged $50 more than what I had agreed to pay.

When I called and inquired about this discrepancy, nobody over there could give me an answer. I had to figure out the problem myself while I was on hold by reading other terrible ReSaver reviews.

What a shady company... will NEVER book with this service again.

Charged in American and shouldn't have. Cancelled my reservation without me cancelling it, then wouldn't give me my money back. DO NOT BOOk

I booked a room on resaver.com, they charged me right away, but when we showed up at the hotel a couple of days later Resaver's charge card that they use to pay for rooms was declined so the hotel would not give us a room. I had to call Resaver.com and was on the phone with them for over 1 hour, and 45 minutes of that hour was being on hold. They also charged us $40 more than what the hotel would have charged. Worst website I have ever used to book a room. Don't ever use them! They don't even deserve 1 star but I had to or I couldn't post.

I made and paid for a reservation through this website. Hotel didn't have reservation. Paid again. As of yet no reply or refund from these crooks.

Somehow, while booking with Hampton Inn, I was directed to resaver, and like many, their website was so constructed to inform me of terms and fees after I booked. I suffered the usual unexpected surcharge of $60. I immediately called to cancel, and the only thing that they could offer was to cancel the reservation without a refund (big help). OF the many scams on the internet, it is important that you know when you are diverted from what you think is a reputable site to fraudulent site. Buyer Beware. I encourage all those who fall victim to this site to contact the Hotel to inform them.

Be careful I thought I was booking directly with Marriott but when I got confirmation email found out I had booked with these crooks. I have worked a cancellation directly with the hotel that I hope will get me a refund. Why are these crooks still in business.

ReSaver uses same 1-800 phone number as Getaroom.com. Both operate the same way and are real scam artists.

A lot of sites redirect you to this site so be careful.
This company does not post its currency.
Your Canadian hotel supposedly booked on a Canadian site charges US Dollars.
The charge comes through under a different name.
No cancellations.

I will never use a 3rd party booking again. They charge you up front and you think it's slightly cheaper until you get the hotel "resort fee" and taxes added in making it more expensive. These fees didn't show up until I left the hotel. Also, they state that there's de-booking fee which you don't get through a hotel booking. I got steered to this website by Yahoo thinking it was Hilton. Always watch which website you are actually going to when searching and avoid 3rd parties.

I made a reservation with this company and then canceled the reservation by their own policy and they still took almost $700.00 out of my account anyway.

I used Resaver over the weekend in Denver CO, I was quoted 219 plus tax for the room, the charge on my card was for 309.11! When I called I was told it was for taxes and Fees. I paid for Valet parking and any hotel fees directly to the hotel, they charged my 90 dollars over the quoted price! The guy on the phone even admitted it seems steep but he wouldn't do anything about it...

I booked and paid in full, thinking I was booking direct with the hotel, and told a FULL refund if cancelled. I later cancelled the reservation - I did get the refund, then found an untold small a CHARGE for cancelling.

Please don't ever use this site. They add substantial fees that they hide until after you authorize the transaction on your credit card. If you then cancel they won't refund your money! Buyer beware

I did not pay attention to the url as I thought I was on the Gaylord Texan website as it was branded that way.
Booked a weekend night at $249 and after checking out got an email of an added fee of $117. When I checked in I asked why such a rip off fee and they said the resort fee is only $20 and that site was not theirs.

AVOID THIS COMPANY! CALL THE HOTEL INSTEAD IS WHAT I LEARNED!