ReSaverReviews 34

Same situation as Jane R.
Charged in USD for a Canadian hotel when there are absolutely no indication
Charged to my credit card within hours (hour would be more precise).
Refuse to cancel or reimbursed even when I followed up within the indicated timeline shown on their own web site...
I am following up with my credit card and the hotel that is being used by this scamming company...
To be avoided and declared as fraudsters...

Have to admit I booked with resaver in error, i thought i was on the main hotel website, and didn't realize until after I had booked non-refundable reservation. I saw these reviews AFTER and was terrified my bill would be crazy high (I'm CDN and didn't realize when I booked it was US $, but it did say that in the terms). Long story short - the price for the fancy room i got, after the exchange rate, was $5 LESS than I was expecting and was still $40 CDN cheaper than the actual Hotel website posted. Worked out awesome for me!

I booked a reservation through what I had thought was the hotel web site and was unwittingly redirected to these crooks. I had noticed the charge on my credit card was a bit high for what this hotel, where I've stayed before, usually costs. But everything unfolded when I tried to change the dates of my reservation. The hotel couldn't do anything since I had (unknowingly) booked through a third party, however they did note that the confirmation number they had for me was different from the one Resaver sent and that they had a phone number not associated with me down for my reservation as well. Contacting resaver revealed a walk of shame on their part - a website that did not "recognize" my confirmation number, a phone number that upon first use did not provide a person, and then a deceptive and disingenuous person on the phone once I finally did get a human. She told me, in language designed to be confusing, that I could make another reservation but would have to pay for BOTH reservations, that in booking through them I had agreed to their terms and conditions of no refunds and no changes (which specifically contradicts the confirmation e-mail I was sent) and couldn't guarantee that I would get to speak with a supervisor. I also noticed that as the conversation got heated, her (supposedly) fragile voice and broken English became deeper and clearer. I'm going to make sure the hotel knows exactly what happened and have already disputed the charges. These people deserve to have a "negative star" invented on their behalf.

When booking rooms at the Southbury, CT Wyndham ON THEIR WEBSITE, somehow I ended up with Resavers. The Wyndham can't or won't help me but for two rooms, two nights it was $104.50 per night with taxes and I was charged an extra $130 for god knows what. I have called, I have emailed and I get absolutely no response, I might try to keep trying, but in the meantime - do yourselves a favor and do not use these crooks.

Booked directly from Hotel's web site and I get an email from Resaver stating NO REFUND policy. I called to cancel the reservation and they said the policy is no refund. This was disclosed up front. They are crooks. I called the Hotel and they said they cannot help. They were not even sure how I booked the Hotel. Now I have Discover working on not paying this charge for a Scamming, rip off artist. Unreal how many comments here say the same thing and the company is still around. Should be banned...

I recently booked a hotel room with ReSaver. The deals were great, and although a service fee was included, it was still a fair price.

Or so I thought...

What is not explicitly mentioned on this website is that the price was in US dollars, and being that I am from Canada, I was about to be charged a stupidly high exchange rate. I was charged $50 more than what I had agreed to pay.

When I called and inquired about this discrepancy, nobody over there could give me an answer. I had to figure out the problem myself while I was on hold by reading other terrible ReSaver reviews.

What a shady company... will NEVER book with this service again.

It's hard to believe these people are still in business my wife booked a hotel room and called back two hours later to cancel it we found out they had already charged our debit card and told us there were no refunds right now I'm in the process of going through the owner of the company and further up the chain if I have to and I was called Wells Fargo and filed a complaint and I'm calling Hyatt to see what they'll do for me buyer beware

I booked two rooms for 6 people at an upscale hotel in Las Vegas. They advertised you could have Queen sized beds but they only booked 2 kings which means three people per bed, This wasn't going to work, contacted them several times by phone and then again, by email a month before the check in date. They did finally contact me the night before departure that they couldn't do anything for me. Thank goodness I booked other plans or I would have had 2 people sleeping on the floor. Terrible service, do not use.

I booked a reservation and they sent me a receipt for $104.00 Canadian and billed my credit card 4 separate charges for $142.00.

When I called them to resolve it they said their terms and conditions allow them to charge my card as much as they like as many times as they like and that I agreed to these multiple charges when I agreed to their terms and conditions.

My bank said they consider this fraud, reversed all but the first charge of $142.00 and Mastercard stated they will cancel their merchant account if they get enough reports.

So, shoutout to all: call your credit cards and report them for abuse of their account. Call the hotels they are defrauding people on behalf of and let them know a 3rd party biller is using their good name to commit fraud.

They can't do business if no one will work with them.

When you call customer service they will tell you, tough, we have your CC number and we can do whatever we like.

I had to cancel my credit card to stop the charges.

Don't do business with these fraudulent thieving maggots.