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Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
This summary is generated by AI, based on text from customer reviews
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I love this, it's a great way to support people you enjoying getting content from and having something they put time into making for their fans.
All around good experience, I was kept informed of my order status via email, product came on time and was of good quality. Highly recommend this site.
Hi Jill, Thanks a lot for your review, it makes us of course very happy to read such a nice one :) Best, Stepan
As a transplanted American, it's sometimes hard to order things online and get them sent to Canada. Represent had a book I wanted and it was delivered to my mailbox in less than a week! I can't even get a birthday card to my mom in Florida that quick!
Thank for the review! :)
Women and Men (WE, Including myself) sometimes settle for less. We all deserve to be treated like a Queen/King. As parents that is also what we want for our children.
Thanks Karina, we appreciate your support! Best, Stepan
Helps me support the people I love like markiplier and other youtubers. Love the merch.so many things you can buy
Hey Kristal, Glad to hear that our products make you happy! If you have any suggestions or need help with your orders, feel free to reach out anytime :) Best, Stepan
Dont have anything to review because i never received the merchandise. Until it is received i cannot review
Hi Baobette, thanks for letting us know! Please send me your order details at orders@represent.com and I'll check the status of your shipment. Just to make sure that everything is alright :) Thanks, Stepan
A little expensive but 100% worth the buy. It came fast and was super simple to order, I hope to buy again.
Hi there, Thanks for your feedback! :) Best, Stepan
I've ordered many Markiplier Livestream items from them and have never been disappointed. I even received a coupon from them when a shipment ran late.
Thanks Taelor, thanks for your nice review! :) Best, Stepan
I bought a Bruce Lee shirt. Aftet exchange paid about $50CAD and then another $13COD. I opened the package and the shirt has a hole in the back. That's pathetic. $63 tshirt and it has a hole. Represent contacted me after I wrote this review and kindly sent me a new shirt. Customer service was great. I would now recommend represent.com to others.
Hi Adrian, I'm very sorry for the hole in the shirt! We of course do our best to make every order perfect, but human error sometimes gets in the way... :( Please be assured we'll be happy to send you a new shirt or a full refund to make it up to you! Just send us your order details at orders@represent.com please, and we'll be right on it :) As for the customs tax, we can't take responsibility for that, as it's the Canadian government who charges you, but we do refund the handling fee charged by the post, so please include the receipt for it to your message and we'll sort it out, too. Thanks and have a nice day! Best, Stepan
Although pricey, I thought my merchandise was very worth the cost and enjoy all the products I've ordered.
Thanks for the feedback, Samuel! We appreciate you took the time to drop us a review :) Thanks, Stepan
I ordered a shirt and It got here on time, and in great packaging, the website was very simple and everything went smoothly, I'm really happy with everything!
Thanks a lot, Grace! Thanks for your nice review :)
Order a shirt for my daughter
Got shipping notification and tracking never showed scanned
Contacted them after about 5 days of shipment.
No explanation and could not reship due to only printing what is ordered.
Not likley to do business with them or recommend other to place orders through them.
Hi Cameron, I'm sorry to hear this... :( If an order gets lost, we are always happy to process a full refund or to reship if the item is still available. Please drop us a line at orders@represent.com and we'll look into it straight away! Thank you, Stepan
CUSTOMS 30 dollars SHIPPING 12 dollars taxes 4 dollars for a long sleeve tee that cost roughly 25 dollars.
WHY THE FK and why?
The quality was absolute garbage, just garbage.
I'm pissed, and I want my money back.
I'm very sorry that you were charged a customs tax, Elomar! Sadly we can't do much about it as it's your local government who simply charges you tax for any goods purchased from overseas. Please be assured that we'll be happy to cover at least the handling fee, just send us a receipt at orders@represent.com and we'll get right on it! Alternatively we would be also happy to take your order back for a full refund. Thank and hope to hear from you soon so that we can fix this inconvenience for you! Best, Stepan | Represent.com
I ordered a T-shirt the first time. Good, quality product. I am now waiting for a hoodie to arrive. Shipping came in on time as promised. My daughter absolutely loves Markplier and we both donate to charities. A win-win!
Wait too long for delivery, the material is not good quality.
Paid shipping fee then was charged again to collect it from post office when it did arrive in the uk.
Hi Katie, Thanks for reviewing us here and I'm sorry you were charged a customs tax! Unfortunately, it's your country's regulation, which we can't do much about. But please send us the receipt at orders@represent.com and we'll be happy to cover at least the Royal Mail handling fee for you! Best, Stepan
I ordered size up and honestly it was not necessary because the size is standard and M is M and not a small version. Delivery came as expected and overall the entire process went smoothely.
Thank you Katarina! Very happy to hear this... :) Best, Stepan
Not much I can say besides perfect. It's just absolutely perfect. Customer service, shipping times, the product, everything is perfect. I have bought things on here for charity events, and the items are amazing.
Hi Kelli, All customer support team send their greetings! Thanks for being our customer! :) <3 Best, Stepan
Great product, delivered on time in perfect condition. Reccommend buying from seller again. Communication was Great, needed to change shipping address and had no problems doing it for my daughter's.
Thanks for your review Michael! :)
I purchased two shirts through Represent during a fundraiser Markiplier was doing. Represent was simple to use and the shirts orders went through easily. I got notified when the shirts were to be printed ( which were exactly on time) and when they were to ship ( on time as well) The shirts were awesome! Very soft and washed up nice. I would highly recommend them.
Thanks so much Jody, thanks for your detailed review! We're very happy to hear such a nice feedback <3 Best, Stepan
My one and only gripe with this is the wait time on delivery but besides that everything is okay hand emoji skin tone 5
Thanks, Jason, we appreciate the feedback! :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Lauren! And have a great day :) Stepan