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Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
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Always ready to help, even refunded me for the customs charge on an item. Answered every question I had in a short space of time politely and in a way that offered insight into what I wanted to know.
I love it its easy and fun and nothing is made more difficult than it has to be!
DO NOT DO BUSINESS WITH THESE PEOPLE!
They need a lesson from Zappo's on their customer service policies. Sent a request to cancel my order, but they said it was to late to cancel, that it was already in production. The next day, I get an e-mail from them saying that due to the large demand, my order was gonna be delayed. So, cancel mine and someone else will benefit.
Hi Jerry, Thanks for your review and we're sorry that we couldn't help in this case! We're of course happy to take your order back for a full refund anytime. Just to explain shortly: When a campaign ends orders go to production automatically all at once and we really have no possibility to stop them from being shipped after that moment. Even if there is a delay with printing... Please contact us at orders@represent.com and ask for Stepan, I'll be happy to help you with the returning process if needed. Thank you and have a nice day! Best, Stepan
Good quality and service. Fast Shipping. Easy to use website. Payment is easy to get to. Overall good place.
Thanks, Oscaria, happy to hear that you had a good experience with us :)
Fast shipping, good information via emails and no ads this online store is very well organised and i would give it a 5 any day
Thank you so much Ryan! :)
I got an Email every step of the way. I always felt "in the know". Always know the status of your order and you get your package Fast!
Hi Amber, we do our best, so it's very nice to hear this! Thanks for your review :)
Ordered jumper for my daughter yes just a jumper, having paid out a lot for this jumper now we are having to pay £13.52 before we can collect it, and that's pounds a rip off company wouldn't recommend u too my car, disgraceful outrageous.
Hi Darren, Thanks for taking the time to review us here and I'm sorry to hear that you were charged a customs tax! I am afraid we cannot take responsibility for any import VAT, which your government charges you based on your country's legislation. If you are receiving any package from overseas, please be aware that it may incur customs charges. This usually also consists of a £8 handling fee, which is charged by Royal Mail and as a courtesy to our customers, we are happy to offer reimbursement for this. Please just reach out to us at orders@represent.com with your order details and we'll process the refund straight away :) Hope to hear from you soon! Best, Stepan
I really liked the idea of making a website where people who wanna sell their merch can use it, also, its very easy to buy things and it has a great service. I recommend.
Amazing products and amazing customer service. Whenever I've had a problem they have been quick to answer and to solve the problem.
This site always have many interesting people / celebrities charity shirts to sell and I love it as I can contribute in a small way to help whatever it is.
Came in just as expected arrived on time and gave me great info on tracking and and stuff 10/10. The business is excellent and I will deffenently buy from again for other merchandise
This is the second time I order a shirt from Represent and I couldn't be happier. I really enjoyed the service and the quality of the shirts. Will definitely buy from them again.
Got my items in about the time they said it would arrive. Will definitely buy from them again. The site was easy to use and organized.
I really enjoy purchasing from Represent the staff are always extremely helpful with prompt responses. I love supporting different campaigns to assist various charities. The quality is always fantastic. :)
I ordered a Pewdiepie shirt from here around the first day it went on sale, cool right? Well a few days later, I had gotten an email saying that the shirt was going to be delivered early and that I should expect a confirmation email soon. Nice, right? Well it didn't show up for about a week, and even then, it was just an email saying that my shirt was going to be delayed. Over the next few days, my email was spammed with constant emails saying that my order was going to be delayed, then it was packaged, then it was delayed, and so on. I waited probably close to two weeks for it for it to actually ship, and even then, I was constantly spammed about a delay, not the shipping! By the time my package came, the bag it came in was torn up (I assume it's from UPS though) that I almost cried when I saw that the actual shirt looked as if it was purposely ruined. I will NOT be buying from this website again, that's for sure!
Hi there, I'm so sorry to hear that on top of that delay you order arrived damaged! I can understand how disappointing that must have been, again, we're very sorry for that. We would be of course happy to compensate you for this, please just reach out to us at orders@represent.com with your order details (and please refer to this response to your review) and we'll do our best to sort things out for you! Best, Stepan
Merchandise is of good quality. Love being able to support charity as I support my favorite SPN actors.
Did not expect their commitment to quality! Good customer service, kept me informed with emails.
They went above and beyond expectations... will recommend this company to family and friends and will buy from them in the future!
Great with everything you need something done it's these guys they got it all figured out look if the biggest name on YouTube is using them then hell who are you to say they are not good at there job or good as a company
Love getting stuff from this site! Knowing I'm helping someone somewhere is a really nice feeling. I'm glad I can help
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kevin, That's exactly what we're trying to achieve with our platform! :) Thanks a lot for your review!