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Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
This summary is generated by AI, based on text from customer reviews
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Represent keeps me informed of my order and its shipping dates and also delivers timely product I am never had an issue or a complaint
They do a great job and have really good quality shirts, and I love the causes they support! Love the prints, they don't bleed or fade quickly, and the stitches tends to be pretty good.
I look forward to ordering from Represent again. Very fast service and all the information is in one place.
While my order did get delayed a few times they always gave a clear reason why and emailed me every time something happened. My order came packaged nicely and I'm very happy how it turned out! I highly suggest ordering from this company!
Comfortable, but maybe not made for women. Feet are a little too big... calf size is a little too small. Not sure if it's just the material or how its sewn but it's an unexpected, awkward fit of a sock...
When I bought my product on 22/7 I was told it will be shipped on 17/8. Ok. Then on 28/7 I was told it will be early shipped on 12/8. Great! Then on 15/8 I was informed that my package has been Delayed. Not so great any more! Then on 16/8 I was informed that it is ready for shipping. Ok. Finally, on 25/8 I got email that it has left tour warehouse. It took 9 days from Ready to Shipped!? And now it is still on LA airport and long way from his destination. All in all, so far this is not the best experiance for me as first time customer. Kind regards, Erik.
The 3 different shirts I purchased Represent were all from actors on the Supernatural series 2, Jared Padalecki and Mark Peeligrino were raising awareness for mental illness and suicide prevention-something I live with every day that has turned huge parts of my life into nightmares, ruined my career, bankrupted me and for ed me on disability. Not to mention the meds, hospitalization, and suicidal thoughts. The third was from David Haydn-Jones raising awareness to cure Alzheimer's. 2 were 2-3 sleeve tees and 1 was a short sleeve tee. They all look great, are super soft, awesome quality. I will continue to order from Represent in support of the causes I believe in.
Truly helps the customer, shirt quality is amazing. Even when my order has been delayed because of an excessive request, they have been more than professionals. Overall, great company that goes towards great causes.
I thought shirt was a bit thin but overall package was plastic bag, shirt came folded inside and wasn't damaged thankfully. Quality of shirt was great though. Bag was easy to rip open due to the precut dotted lines, so no scissors needed! YAY!
The overall quality of my shirt is great! Love their service, will be ordering again when the time comes
Hi Dennis, Thanks for taking the time to review us here on SiteJabber! Happy to hear that you were satisfied with the quality. Thanks also for supporting this campaign, it wouldn't be possible without you :) Best, Stepan
Represent is a great website and has awesome clothing that goes towards wonderful causes. The quality of the products is excellent and looks great after multiple washes. Highly recommend
Oh, thanks for your nice words, Jen! And also for supporting the causes behind our campaigns :) Best, Stepan
This was my first time ordering items from Represent and I have to say I have never ordered from somewhere where they were so great with giving updates on my package! They sent emails anytime my package was being processed and boxed up and even when it was delayed. I have ordered from places in the past when my package was delayed and they didnt let me know. Overall, I really appreciate that Represent kept me informed on everything that happened with my package rather than leaving me clueles.
Hey Lexie, Thanks for taking the time to review us here, we appreciate it a lot! Also, it's very nice to hear that you were happy with our service :) Best, Stepan
I really like this website, even though my order was delayed (due to huge ammount od orders) I recieved many e-mails saying they were really sorry. I even got a 4$ discount coupon: D
I highly recommend this website.
Hi Susan, I'm very sorry that your order was affected by this delay and thanks for your understanding! Thanks for your kind and honest review and have a great day :) Best, Stepan
Every time I've talked with Them they have Been so Nice and polite and they always Update you on your order :)
Thanks, Cecilie, very nice to hear that, thanks for your review and have a great day! :) Best, Stepan | Represent CS team
Already recommended this site to a friend because i'm confident in this site's reliability and service.
Thanks for your support Nanda! <3 :)
Contacted me to say my order would be delivered earlier than expected. About a week after the early delivery date contacted me again oh actually it won't be early. Why would you contact a customer and get their hopes up only to disappoint? Be 100% sure. To make it worse the items now late, no sign of arriving and I'm being asked for feedback!?!? A fat zero.
Hi Jonathan, Thank you for your review and we're very sorry about that... The items have shipped late because the demand for this campaign was just enormous. We were of course super happy that there were so many people willing to support this particular cause, it however caused this shipping delay, which we are very much apologising for. We are also sorry for the disappointing updates. Please be assured that all orders from this campaign have already been shipped, so yours is on the way to you too! If you would like to talk to us more about it, please feel free to get in touch at orders@represent.com anytime :) Thanks for your purchase and again apologies for the mix up! Best, Stepan
It was really expensive and the shippingtime was horrible and I live in europe.
They gave me a coupon (4 dollars off next order) but it´s going to very expensive anyway because the shipping is like 12 dollars + item, about 30 dollars.
Hi there, Thanks for reviewing us here on SiteJabber and also we're very sorry for the delay! It has been caused by a high number of orders we received from this campaign, so it just took longer for our printer to print everything and get it out the door... I hope that the item you received still made you happy! If you by any chance changed your preference, it's of course possible to return your order for a full refund. We hope though that it's not the case :) Have a great day and again, our apologies for the long wait! Best, Stepan
I like the fact that Represent offers limited edition items and they let you know up front that the item will not be shipped until the campaign for the limited edition item is over.
First, I must say that I love Bob Morely, and the fact that I was able to get a sweatshirt designed by him and it went to a great cause? And it had the best line from my favorite show on the shirt? Amazing! I love it so much!
This is the best site to make something that everyone would want while still donating to causes that will help change people's lives for the better.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much Nicole, thanks for your detailed review! We're appreciate this feedback very much <3 Best, Stepan