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Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
This summary is generated by AI, based on text from customer reviews
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Id totally recommend it to a friend because it was the best thing that I've bought. I liked the feeling of it and the shipping was a little long but it was expected. It arrived earlier than it had said.
Shirts are sizes as you would expect, hold up well under wear and washing and every time I buy one I feel that I am contributing to a great cause while representing and supporting a favorite celeb.
Thanks for your detailed review, Kristine! Really appreciate the feedback. Have a great day :) Best, Stepan
Quality is excellent. Customer service is amazing. I have never been disappointed. One time the fundraiser i was going buy from didnt have the shirt size I needed. Represent added the size I needed and I was able to participate. Thank you
Hi Deborah, Thanks for your nice words! :) Glad to hear that we were able to help in that situation...! All the best, Stepan
The my new t-shirt is created with good materials and the measure is perfect (I checked table of measures). Shipping very fast! All perfect...
Hi Elena, thank you for this great review! Hope you will return to us soon! :) Best, Betty
Without a doubt quality service with great communication and quality product delivered to my home in England.
Thanks a lot Simon... :) we appreciate your feedback! Best, Stepan
It's the place I go to get a lot of my shirts/jumpers. Not only is it great quality but how you do things is amazing
Hi Taygan, Thanks very much for this review! If you needed any assistance with your orders in the future, feel free to reach out anytime :) Have a great day, Stepan
Lovely, unique, high-quality, and individualistic merchandise that helps noble, badass causes!
Nothing could be better!
Thank you.
~Tashables
Hi Tasha, thank you for your great feedback! We work very hard to have as as happy customers as yourself :) Thank you again! Best, Betty
Everything was clear and the little problem I had was corrected really fast... I would buy again and refer to friends as a safe site to buy from...
Hey Nathalie, Thanks for taking the time to review us here, we appreciate it a lot! Also, it's very nice to hear that you were happy with the whole process:)
Best, Stepan –Represent CS Team
This was my first time ordering from this company and I had an overall good experience! The shipping took a little longer than I expected and tracking it was a little confusing but other than that I had no problems! I would order from here again.
Hi Kat, Thanks for your review & feedback! We're constantly working on making the experience better and better, so this is very valuable for us. Thanks and have a great day! Best, Stepan
Bought the LDF save the ocean t-shirt... wanted to support the cause & expected the t-shirt to be of ok quality but I was so pleased... really soft, comfortable & great fit! Also fantastic value. Love it!
Hello :) That's very nice to hear that the t-shirt made you happy, thanks for your review!
Finding this company was great and their quality has boosted my business. Love them. Will continue to have my apparel made through them. They really take pride in their products.
Hi Dominic, Thanks for taking the time to review us here on SiteJabber! And thanks for making business with us :) If you need to talk to us feel free to contact support@represent.com anytime. Best, Stepan
Easy to navigate and easy to make purchases. Will come back often. A much needed positive website for an often times negative world.
We feel the same! Thanks for your review, Shanon :)
Wasn't sure what to expect but I got my Sasha shirt this week and LOVE it great Customer Service and amazing quality. Highly recommend Represent.
Thanks, Sarah! :)
My stuff I ordered came to me no problem... I proudly like what I ordered from Represent.com... they good people
Oh, thanks for your nice words, John! And also for supporting the causes behind our campaigns :) Best, Stepan
Loved that it didn't take long to get here once my shirt shipped. Great service. It was on time and so glad buying this shirt is going to help an amazing organization. Thank you
Hi Sofia, Thank you! We're glad to hear that the shirt made you happy :) Have a nice day and if you need anything, feel free to get in touch anytime at orders@represent.com. Best, Stepan
I just received the t-shirt I ordered and it is awesome! Great style, soft comfy material and fit! I can't wait to show my family and friends.
Thanks Margaret! :)
Out of all the dropshipping apps; Represent's App is the most intuitive! The unit prices are the lowest and quality high. Their menu of products are pretty narrow at the moment but I am certain they will expand. Customer Service is A1. Love having one person to talk to versus a multiple people. I consider them a partner.
Hi Alex, thanks for taking the time to review us here on SiteJabber. Very happy to hear that you like the Represent for Shopify app! We are constantly working on improving it, so I hope it will fully meet your needs also in the future. Thanks also for the feedback on our customer support, I'm definitely passing it on to the respective people. Have a great day! Best, Stepan
Help yourself => help what needs to be helped. Packaging is ok but it would be nice to put the carrier's label on the other side, where the message is not displayed, it blocks the message.
Hi there, That's a great idea - I'll check with the team if we can do something about this. Thanks for your feedback! :) Best, Stepan
I have bought all of Jared Padalecki's charity shirts, and I have been very pleased by every one! I am excited to support this cause and the convince and quality have been great.
Hi there, Thanks for taking the time to review us here on SiteJabber! Happy to hear that you were satisfied with the quality. Thanks also for supporting Jared's campaign, it was huge and it wouldn't be possible without you :) Best, Stepan
Over the past few years I have ordered a dozen or so T's from here none are worn out or stretched or were not 100% top quality I also love that they offer fund raiser T's with a cause!
Hi Lyle, Thank you, we appreciate this feedback a lot! Happy to hear that the Tees still look good after a long time. It's our priority to offer hight quality products, so it's great to hear this :) Have a nice day! Stepan
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Luz, Thank you! Glad to hear that it made you happy :) All the best, Stepan