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Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
This summary is generated by AI, based on text from customer reviews
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Amazing job I got my T-shirts very nice excellent quality beautiful color and I'm so happy! Thank you so much
Website is awesome. Mobile website is awesome. Sizing chart is awesome. Partial delivery with tracking of each delivery is awesome. Fast delivery and straight to my mailbox is awesome. Size is awesome. Fabric and fit is my new favorite. Just an extremely pleasant and hassle-free experience from the beginning to the end!
The service was extremely lacking in accommodating my needs as a customer and I am overall very dissatisfied with my experience working with represent.com.
Hi Michaela, I'm very sorry to hear that the communication from our side wasn't what you've expected. Could you please send us a bit more details on what exactly caused the disappointment? We'll do our best to compensate this for you, of course. Please feel free to drop us a line to orders@represent.com. Thank you in advance and our apologies! Best, Stepan
The t-shirts I ordered arrived relatively quickly and in great condition! I love the stuff Represent puts out!
Hi Grant, Thanks very much for your review! It's the people behind the products who make them so special. Our customers like you however play a crucial role in the whole thing as well :) Thanks and have a great day! Best, Stepan
The shirts were poor quality, arrived late, and I could have spent less money ordering straight from custom ink rather than going through this middle man.
All ends held up on their part. Very satisfied! Piece came very fast and complete. I will gladly order from them again!
Hi Cyan, Thanks for your review, it's very nice to hear... :) Best, Stepan
The t-shirts I received seem very high quality. My son loves them! Colors are vibrant and material is very soft. Would purchase from this site again.
Thanks for your feedback, Rachael, it's very good to hear that you are happy with our products! :) Best, Stepan
I love Represent. It is always helping great causes and it has some of my favorite celebrities behind it.
Hi Chris, Thanks for your review, happy to have you on board with us! :)
I am infuriated. I just received a shirt I paid $35 for, and they did not even bother to hem the edges of the shirt. They sent me a shirt with RAW EDGES in a material so thin I am literally able to tie it across my eyes and still walk around normally and the straps of the shirt will rip if I don't put it on carefully. This would be an example of a business that uses a charity facade to rake in cash entirely for its own profit and not even give you a quality product in return. How dare you.
Hi Rob, We're so sorry to hear that your T-shirt wasn't sewn properly, it really sounds like a damaged garment as you describe it. We would be more than happy to fix this for you at no additional cost. Please just send us a short email at orders@represent.com with your order details and we'll get right on it. The thickness of the material used always depends on the particular style, please include this concern in your email, too. Hope to hear from you soon! :) Best, Stepan
Works great on mobile. Never had any problems using it on a regular computer either. Easy to use and simple
Thanks, Sarah, will pass it on our developers team! :) Best,
Stepan
I have purchased many items from this site and have found them to be trustworthy and carry quality products. The causes themselves are worthy and the art work and slogans are awesome.
Hi Cyndi, thanks for your nice words! We try to do our best :) Have a great day, Stepan
They shipped my order within the expected timeline. When they realized they made an error with printing they printed a new order and shipped a second one at no cost. And the detail was so small I don't think I would even have noticed! Well done!
Hi Kim, Thanks a lot for your feedback! Happy to hear that we could be of some help :)
Everything was perfect and arrived in the expected time. Well packaged and good product quality. :D.
Thanks, Yerai! <3
Though I didn't even notice the mistake, they sent out replacement items with corrected info and it didn't effect the charitable donations given! Way to step up!
Thanks a lot for your nice words! The mistake in the original design could look like a detail, but we try to have every order perfect :) Thanks for your rating and have a nice day! Best, Stepan
I ordered multiple supernatural shirts and they misprinted one so they are sending me a new free one but they take forever to get here! And the tracking updates are no help at all. Overall the shirts were worth it tho.
Hey Kaitlin, Thanks for rating us here at SiteJabber and for your feedback! We're taking it to heart :) Best, Stepan
Purchased several items, always timely delivery. Even reimbursed me when customs charged me for an item. Would buy from them again.
Thanks, Lynn, looking forward to your next order! If you have any questions, feel free to reach out to us at orders@represent.com anytime! :) Best, Stepan
The customer service is so nice, literally! Even after they made a mistake I recommend 10/10! They way they coped with the mistake is just so precious!
Aww, thank you! :)
It was timely, my clothing was well-made, and it was everything I was looking for. I would definitely use again
Thanks, Isabella! We're very happy to hear this :) Have a great day, Stepan
I always find what I am looking for and with great quality at Represent, I have been exceptionally pleased with all purchases.
Hi Kim, thanks for your review! That's very nice to hear from a returning customer :) Have a great day, Stepan
Sent emails to let me know what was going on with each step of the order. When the product was incorrect, they immediately took care of it.
Thanks for your feedback, Heather, glad to hear you were happy with the service! Have a great day :) Stepan
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your awesome review, Lars! We're extremely happy to read this... :) Have a great day, Stepan