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Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
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Your orders are tracked and you are notified every step of the way. Quick, efficient, and lots of fun!
I haven't used it much, but it's already high on my list of favourite websites. It has cool items and you get great service
Hi Maisie, thanks for your review! If you have any ideas how we could improve things, feel free to reach our to us at orders@represent.com anytime :) Thanks, Stepan
Had awesome experience! Was fast and even corrected a mistake I didn't even know about:-) Will order from them in the future and would definitely recommend to family and friends.
Hi Jackie, thanks for taking time to review us here on SiteJabber! We're happy that we made you happy :)
This company exudes trust and loyalty. Proud to give them my business. Appreciate the stand up people behind the name and the people they help.
Hi Heather, Thank you for supporting our campaigns! Best, Stepan
Very helpful, caring, and understanding. Represent takes care of their customers. I would recommend Represent to everyone I know.
Hi Carrie, Thanks for your nice words, our customers' experience is indeed very important to us :) Have a great day! Stepan
Once my item was shipped, it arrived promptly. When a problem occurred, they immediately contacted me and it was resolved straight away. I was kept well informed by Represent from the start until the delivery. Thanks
Thanks, Deb, good to hear that we were able to help, thank for your nice words! :) Best, Stepan
Excellent customer service. I was very impressed with their ownership of a problem that I honestly didn't even notice. Thank you!
Cool shirts that support great causes make for a winning combination. The prices seem a little high to me, but I know I am supporting causes I choose. Will order again.
I have purchased a few items from Represent and each time I get quick responses to questions and concerns and receive a product that I know I'll love!
Have gotten quitea few items and they are always on time and of goo quality! Packaged well to ensure no samage to the items.
A good quality sweatshirt that arrived in the UK very quickly and with minimal fuss. The only downside was that I had to pay import duty on it, but I'm getting used to that with all the stuff my daughter orders from the States.
Only thing I'd like to change is the size reference I don't have measuring tape so I'd wish you would put sizes for example medium- size 8/6 it's hard to tell by your numbers what is the right fit
I love the product! It was very easy to place my order. Customer service is wonderful. They kept me up to date with the status. Even though product was delayed in shipment they arrived in a timely manner
When I received my order, I was severely disappointed with the sizing of their products. I think that is the only downfall honestly are their poor sizing. You need to not JUST look at waist sizing in clothing, but the actual legs of the products as well. The waist fit fine, but the legs were literally skin constricting tight for it being my proper size. However. I was thrilled with their customer service. Not only were they kind but they allowed me to keep my current pair and they are also sending me a (hopefully) fitting pair! Even if they don't fit, the generosity and good service has earned them 5 stars from me.
Ordered 2 shirts from 2 of Jared's campaigns and am in love with both of them. The campaigns were very close to my heart and helped me get some of my self confidence back. They were sent out separately and each shirt was $11.99 shipping and when they arrived there was another £16 to pay before getting them but I sent a copy of the charges to represent and they refunded the Royal Mail handling charges both times and I only had to pay £5 on each one which was VAT.
I'm gonna need sizing info, style, and colors. We're not mind readers! Tour merch isn't our job. It's ecocommerce and just to confirm: something is being printed! (Gabbieshow anyone?)
I love everything I bought on this site.
I know I can trust it and I know that every items is going to be perfect.
Every order I've received from them has been great quality, and it's pretty amazing to be able to support a charity while getting comfortable clothing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey, thanks very much, that's good to hear that you enjoy shopping with Represent :)