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Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
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Checkout is easy and flawless. They communicate well and easy about shipping and delayed deliveries and is fast and efficient in delivery
I really appreciated the manner in which they dealt with the problem I had, and was able to offer a solution that made me happy and very satisfied.
I've never had any problems.
They helped me very well and answered my questions quickly. The products are form good quality en where send very fast.
When the packages were delivered, I received unexpected customs fees. I send the respresent an mail and while they don't have to do it they did return a small amount of money.
I'll call that perfect service.
All of my favorite shirts and tanks and hoodies and beanies have been purchased off of the wonderful site.
Received the items delayed, pants came in the wrong size, and can't get any response from their support.
0 service feeling, high prices, high delivery costs and low quality. All in all a horrible company and experiance.
I've never had any of the issues that others have described and I've been ordering from Represent for years now. Sizes do run small and keep in mind the items you order won't ship until the campaign is over. However, once it's ready it ships fast and the shirts (every style) are high-quality.
I have yet to receive something with the graphics off-centered or otherwise defective (I have 2 sweatshirts, 2 hoodies, both the racerback & unisex tanks and several tees both unisex & women's). It sucks that others have had bad experiences. I love Represent and check into the site regularly to find new campaigns from my fave celebs and organizations and I get so many compliments when I wear these shirts, I refer people to Represent all the time.
Products come quickly and are in excellent condition, would highly recommend for everyone! I've ordered several products through Represent and have never been disappointed
Merchandise is sized very well, so you can actually wear it, the designs are beautiful. Tried other organizations shirts and had to give them to the kids. Yours have been great every purchase I've made. Thanks
I ordered Markiplier merchandise and am very happy with it. The order was late but understandably so, considering the amount of orders represent recurved from the charity event.
They have quality service and make sure that you know if you package is going to be late and sometimes gives you compensation if it is
I live in Canada and the brokerage and customs fees have occasionally doubled the cost of the items. I would like Represent to find a better way to send out the packages so the consumers that are out of country aren't gouged by these added costs.
I've ordered from you guys a few times now and you've never disappointed me. My last order ended up being delayed, but it wasn't because of you guys. There was just so many items sold that you couldn't keep up. Which is perfectly fine! We're only human! Feeling bad about it, 6you guys even sent a discount code to anyone who's item got delayed. You guys are great.
A great way to contribute to charity. I was upset by a customs charge into the U. K. but Represent refunded that out of good will brilliant tee-shirt too. Thank you.
Ordered a pair of pants, item got delayed and when they arrived they were the wrong size. Emailed them and never got a reply. Definitely do not recommend.
I ordered 2 pairs of pj pants to help out a charity. This charity also had shorts too and Represent.com sent me two pairs of shorts, not pants. I emailed them just to see if I could exchange them for the correct ones. Got an email back a day later saying that they would be contacted ting me within 48 hours and they had printed the wrong design. The design was correct it was just the items that were messed up. A week later, another email saying I could get a $4.00 discount on my next purchase. They ignored the issue and didn't do anything to fix it. I don't recommend using them.
Had bought something for charity, and it was fantastic! They had explained that they were backed up from the amount of orders and gave me a discount code for my next purchase. Overall it was a satisfying experience. I'll be back. :)
The products are of an amazing quality, and they all arrive very fast though I live in a European country! Their work is amazing, especially for the Markiplier's Charity Livestream!
Great, super soft shirts that fit. If you're in a fandom, this is the place to go. Except when it's your favorite and you wear it all the time. Then the logo wears off and it starts pilling, even though I wash but never put it in the dryer, just hang dry. And you can't get another one. But it's still soft!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members