• Replace My Cushions

Overview

Replace My Cushions has a rating of 4.85 stars from 41 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Replace My Cushions most frequently mention customer service, and long time. Replace My Cushions ranks 41st among Furniture sites.

  • Service
    6
  • Value
    7
  • Shipping
    6
  • Returns
    2
  • Quality
    7
2
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What reviewers want you to know

Positive highlights

  • We ordered replacement cushions and covers just a couple of weeks ago.
  • My new cushions are expertly made and the customer service is flawless!

Critical highlights

No critical highlights yet

How would you rate Replace My Cushions?
Top Positive Review

“Awesome Company!”

Edward T.
3/27/20

Both Joyce and Mark were a pleasure to work with. They made the ordering process extremely simple and answered all my questions, they were easy to reach and were very responsive to my needs. There is one thing I know for sure, we need more companies like replacemycushions.com to make this world a better place. My order shipped faster than anticipated and they never billed my credit card until the cushions actually shipped. Kudos to replacemycushions.com!

Top Critical Review

“I recently ordered new chair cushions for my kitchen...”

Joyce B.
10/22/10

I recently ordered new chair cushions for my kitchen set. I called and placed my order with **, with the understanding that I would be getting cushions exactly like my old ones. When I recieved the cushions they were the exact opposite. I paid extra to have the cushions treated with ScotchGuard and that wasn't even done. I e-mailed ** twice and heard nothing back. After a few weeks, I recieved and very nasty phone call from her. She denied ever getting my e-mails and said she had called me 5 times and left voicemails... this was simply not true. I work from my home and would have recieved these calls if so. ** refused to hear me out on why I was upset with the chairs. She went on a rant on the phone for over 5 minutes and I couldnt even get a single word in. Whatever you do stay away from this company, you will be very disappointed not only in their product but also the lack of customer service. **[personal info redacted by admin]

Reviews (41)

Rating

Timeframe

Other

Reviews that mention popular keywords

replacement cushions (8) customer service (6) fabric samples (3)
Thumbnail of user edwardt164
1 review
0 helpful votes
March 27th, 2020

Both Joyce and Mark were a pleasure to work with. They made the ordering process extremely simple and answered all my questions, they were easy to reach and were very responsive to my needs. There is one thing I know for sure, we need more companies like replacemycushions.com to make this world a better place. My order shipped faster than anticipated and they never billed my credit card until the cushions actually shipped. Kudos to replacemycushions.com!

Thumbnail of user carols1844
1 review
1 helpful vote
March 21st, 2021

I just want to write to tell you how pleased we are with our new cushions! We have had our This End Up loveseat for more than 30 years and had the original cushions. We really didn't realize how soft they had gotten until we got the new ones. We were glad to see the extra firm option because the loveseat is actually a pull out twin bed and there is no solid piece of wood underneath the cushions that when you are siting. Now, it is unbelievable how comfortable the loveseat is.

Thank you for such great workmanship and prices.

Tip for consumers:
Call them for specific questions.

Products used:
New cushions

Service
Value
Shipping
Quality
Thumbnail of user tc313
1 review
0 helpful votes
April 23rd, 2021

Months ago, I reviewed Replace my Cushions negatively, because they had not sent my cushions, and they had not alerted me as to the reason. But, after I emailed them, they redeemed themselves! Joyce, and another employee spoke with me personally by phone. They explained that my requested material was on back order. They offered to give me a different material for free, and I accepted. So, although I found the initial interaction less than professional, they proved themselves to be a company of real people who care, and they made up for the delay.

Products used:
sofa cushions

Service
Value
Shipping
Quality
Thumbnail of user antonetteb4
1 review
0 helpful votes
January 11th, 2020

Satisfied with the cushions but can i get a coupon or discount for my next purchase coz it is pricey too

Thumbnail of user maryellend14
1 review
0 helpful votes
December 9th, 2020

I found this website while I was searching for a discount on cushions from This End Up. The cushions were beautiful, cost less, they fit perfectly and match nicely with my other This End Up cushions. (I ordered samples first). The quality and price were WONDERFUL. The shipping from the other site was pricey so free shipping was a big bonus!

Products used:
One set of chair cushions

Service
Value
Shipping
Quality
Thumbnail of user connier349
1 review
0 helpful votes
February 4th, 2022

Replace my cushions is the best. The cushions are exactly like the ones we bought 30 years ago. They fit, feel and look great. The price is very reasonable for the product itself, however with the customer service and quick turn around time it makes the cost a true bargain. It is refreshing to deal with a company that cares about its customers and the product they are selling. There are so few left out there. Thanks again!

Tip for consumers:
just make sure you know if your furniture is Cargo or This end up

Products used:
Cargo cushions

Service
Value
Shipping
Quality
Thumbnail of user karenb3319
1 review
0 helpful votes
February 22nd, 2022

I purchased some cushion replacements and found the fabric began to crumble. I had taken some pictures and sent them in. Wondering what could come of this defective product. After checking with the supplier... all of my cushions were replaced. I was grateful and really appreciated the customer service. Thank you!

Tip for consumers:
Save your receipts and be patient. They are willing to help.

Products used:
Replacement cushions fitting This end Up furniture.

Thumbnail of user antoinetted35
1 review
1 helpful vote
October 2nd, 2020

I needed new cushions and went online to see what was available. Called replace my cushions and spoke to a nice gentleman who offered sample fabrics as to what I was looking for. They arrived promptly and were a big help in getting the perfect color I was looking for. It was a little hard to tell from the online picture exactly what color I wanted. I called and ordered 3 sets for a sofa at a very reasonable price to me. They arrived in the time promised and were very nicely done. I am now enjoying them daily on my sofa. I highly recommend this company if you need new cushions. I will shortly order more for my loveseat and chair.

Thumbnail of user wednesdays2
1 review
0 helpful votes
May 19th, 2020

I requested 2 samples and sent promptly both times. I reached out to prior to placing the order. They were were very responsive and helpful. I highly recommend their services. I am very happy with the cushion covers, they are very durable and amazing work.

Thumbnail of user pattil55
2 reviews
2 helpful votes
April 27th, 2020

I ordered covers and cushions for two This End Up sofas, along with the bolsters for the arms and two coordinating throw pillows. I am very pleased with the finished product. Great Quality fabric and the workmanship is amazing. Replace My Cushions goes the extra mile to ensure excellent service every step of the way. The cushions arrived when expected and the packaging was even first class. I have had my sofas for over 35 years and I still love them. I am sure these new cushions will last for years to come and in addition to looking great they are very comfortable. Only wish I had ordered additional throw pillows; may have to discard my old ones at some point.

Thumbnail of user bb437
1 review
0 helpful votes
August 20th, 2020

I had an issue with a cushion pattern not matching the other cushions. Their customer service (Joyce) took care of it quickly and with kindness. And the cushions all look great!

Thumbnail of user claudiao29
1 review
0 helpful votes
September 2nd, 2019

The cushions we ordered and received exceeded our expectations. They look great and were delivered way before we expected them. Love the vacuum shipping bags. Thanks to the replacemycushions team for staying on top of my order. A pleasure doing business with these folks, keep up the good work

Thumbnail of user joeg352
1 review
0 helpful votes
January 16th, 2019

Online ordering - Check
Continuing updates on order status - Check
Product received meets expectations - Check and More
Fair Pricing and shipping time - Check
A great company and the cushions and upholstery fabric are a wonderful replacement for our 30 year old This End Up couch.
Thank you!

Thumbnail of user marcm78
1 review
6 helpful votes
January 14th, 2018

I used ReplaceMyCushions to do just that: replace cushions on two sofas and 6 dining room chairs, all from THIS END UP. I also contacted two competitors about doing this. Only ReplaceMyCushions answered all my questions. I received fabric samples, made choices, and they delivered a beautiful product perfectly done. No drama, matched best expectations, beautiful product.

Thumbnail of user joyceb1
1 review
8 helpful votes
October 22nd, 2010

I recently ordered new chair cushions for my kitchen set. I called and placed my order with **, with the understanding that I would be getting cushions exactly like my old ones. When I recieved the cushions they were the exact opposite. I paid extra to have the cushions treated with ScotchGuard and that wasn't even done. I e-mailed ** twice and heard nothing back. After a few weeks, I recieved and very nasty phone call from her. She denied ever getting my e-mails and said she had called me 5 times and left voicemails... this was simply not true. I work from my home and would have recieved these calls if so. ** refused to hear me out on why I was upset with the chairs. She went on a rant on the phone for over 5 minutes and I couldnt even get a single word in. Whatever you do stay away from this company, you will be very disappointed not only in their product but also the lack of customer service.

**[personal info redacted by admin]

Thumbnail of user andreak120
1 review
0 helpful votes
August 8th, 2018

Needed to replace cushions for 2 chairs and 2 couches for crate style furniture that I was not sure of the brand. Mark assisted me with figuring out which cushions would fit and explained to me the ordering process. Cushions arrived exactly when I expected and they were perfect! Good quality, well made in America products. I will definitely recommend to all!

Thumbnail of user junel57
2 reviews
2 helpful votes
August 20th, 2018

I recently had the pleasure of working with the team at Replace My Cushions to completely refurbish my cushions for a couch/loveseat/chair that was probably made in the 70's!. It has been a long time since I have had the opportunity to work with a group that is just what their website state: "Our small group of hardworking individuals believes in doing the right thing and producing good work. We came together to create a company whose foundation is built on mutual trust, respect, and enthusiasm for making beautiful cushions." In today's crazy world, it is refreshing to find someone--on line, no less--that continues the old fashion values. The workmanship was impeccable, and the fabric was beautiful... and they stand by their product. So many choices, too. I can't say enough about this group!

Thumbnail of user laurencek13
2 reviews
1 helpful vote
September 8th, 2018

Excellent service. Shipment arrived in damaged box with two cushions missing. One phone call and replacements are on the way, no questions asked. Could not ask for better service. Oh and the cushions are very well made also!

Laurence Keeton, Madison AL

Tip for consumers:
Highly recommended company

Service
Value
Returns
Quality
Thumbnail of user donnag115
1 review
2 helpful votes
August 5th, 2017

We bought a cabin 20 years ago that had furniture of an unknown brand. When I decided I wanted to update the cushions, replace my cushions worked with me using photos of my furniture and measurements to determine it was the Pine Factory brand. They helped me determine measurements for seats and backs for dining chairs as well as a sleep sofa and loveseat. I received the cushions this week and am extremely happy. They fit perfectly, are well-made, and look gorgeous. I'm sure they will last as long as we have the cabin.

Thumbnail of user vickis76
1 review
1 helpful vote
September 28th, 2017

We ordered replacement cushions for our 25 year old This End Up furniture. When the order arrived (within 3 weeks as stated when I ordered), some of the items didn't quite fit our furniture as the specs were off from the expected measurements of the company. I called and the rep worked with me to satisfy my order with exactly what I needed. The company was willing to provide my cushion order in a manner that was satisfactory to my wallet. The cushions are firm, the fabric is beautiful, and the product is constructed well! I would recommend this company to anyone wanting to replace their cushions on any type of crate furniture.

RECOMMENDATION: call first with exact measurements BEFORE you order so that the company can make what you need the first time! You might think you know from which company you bought your furniture, but it still may not be the specs that the company uses.

Service
Value
Shipping
Quality
Thumbnail of user deborag3
1 review
8 helpful votes
September 17th, 2015

This company was outstanding in every way: Two day delivery of fabric samples, courteous on phone and email, no payment until product is received, quality product, great prices, perfect fit. The attitudes of their employees makes me want to work there! Kind of makes me want to wear out my cushions faster so that I can order again!

Thumbnail of user donnak50
1 review
4 helpful votes
May 4th, 2016

My cushions sure stood up to the test of time and durability. I own 2 Golden Retrievers and a Pomeranian. I babysit my sisters 2 Viszlas and several other large dogs have visited our home. The all have taken a test on my sofa so I frequently vacuum/"rainbow" the hair and dust out of them. Yes I do my best to keep the cushions covered. In my care of them, they are carefully inspected by me and I have to say - there is not a thread loose or a tear or wear spot anywhere on them. They continue to look amazing after the beating they have taken. I recently came across my email to this company I thought I needed to let them know how completely satisfied I am with their product! I highly recommend this company to anyone in need of replacement cushions - they will last a very long time!

Thumbnail of user lindas486
1 review
3 helpful votes
December 3rd, 2017

Ive bought several things from these folks and have never been disappointed. Just getting ready to make another purchase.

Thumbnail of user juliee16
1 review
6 helpful votes
April 27th, 2016

I received my custom made cushions the other day, and thrilled is an understatement! When seeking to replace the cushions for my This End Up couch and love seat, I did extensive research. I wanted a certain look and could not find the exact material style that I was looking for. I called Replace My Cushions and found out that I could send the upholstery material to them, and they would make replacement cushions. They worked closely with me by phone and email with the special order process. It was easy to do. Each person I spoke with was so helpful. I am a seamstress, and the quality of work and detail of the final product is excellent. Even down to the care that was taken in packing and shipping the product to me. I ordered my material from Pottery Barn, which was a little pricey, but so very worth it. The cost of the material plus the charge to have the cushions made and shipped was much less what I would have paid had I ordered from This End Up directly. Quality workmanship, the look of your dreams, excellent service, that is what you will get when you order from ReplaceMyCushions!

Thumbnail of user christopherd80
1 review
5 helpful votes
October 19th, 2017

We needed to replace old cushions for THIS END UP furniture... very old cushions! We went to the company site, but were not too thrilled with the selection of fabrics. Just as we were about to "settle" on something, we found the ReplaceMyCushions website and decided to have a look there. WOW! This place had a terrific selection of fabrics and could make cushions to fit ALL types of furniture of this kind. We found the ideal fabric and placed our order. Within three weeks we had the delivery and it was absolutely PERFECT! For price, service and assistance you really can't beat ReplaceMy Cushions. Sorry This End Up, but this time you simply didn't have the goods we wanted.

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From the business

Replacement cushions and covers for This End Up Furniture, Cargo Furniture, Woodsend Furniture, Crate Furniture, Pine Factory Furniture, All Aboard Furniture and all crate style and cargo style pine furniture.

Company Representative

Thumbnail of user joyced9
JOYCE D.

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