RepairClinic

I ordered a part from them which came broken, so i called and was on hold for at least a half an hour just to talk to some one, then they were not helpful telling me i need to pay for return shipping for the broken part because it was to long after it was delivered (because covid-19 shut everything down) they didn't care no exceptions. So i spent return shipping on a part that was delivered to me broken to begin with in order to get my money credited back, but still lost shipping cost. In hinde sight i should have complained more to customer service but kinda hard when everytime you call it is at least a 30 min on hold, they probably do that on purpose so people just give up. WILL NEVER ORDER FROM THIS COMPANY AGAIN.

I spent quite a bit of time researching and shopping for my dishwasher part (microswitch). I selected repairclinic.com because of their PROMINENT return policy. I had the part checked by a professional, highly competent handyman. It didn't fit. So I paid for return receipt of the part. Only to be told that it had been 'installed' (it hadn't, as it didn't work) and they wouldn't accept it for a return. Out $60 and quite a bit of a hassle. AVOID THIS COMPANY. How are we to DIY if we can't try the the part out to see if it works?

Small engine parts I've been with repair clinic.com for as long as I can remember I'm starting the little shop at home and repairing small engine so I've been ordering parts replied a while now being good so far toll my last order I Ordered Ignition coil and they said that they didn't sell it no more so I was putting in my other order and I found the Same Ignition coil and I placed the order it and I had it in stock I like to work with honest people after a worker me misty call me that they don't sell it anymore so I have to look for another place for my small engine part that's too badd I like working with repair clinic.com sorry your loss

I especially like the helpful how-to videos and articles on their website, which made the repair process much smoother. The shipping was also fast and the part arrived in perfect condition.

Ordered 2 different kind of Tine Clips for dishwasher on 05/30/2020. Received half of the order within days. After endless waiting at telephone, Cust Ser. Unfriendly response was, "on backorder". In September I called again, this time it stated my second part of order was cancled. I got a new Credit Card beginning of June and old card was not accepted with remaining order. During this process: NO EMAILS TO KEEP ME INFORMED ABOUT MY ORDER, NEITHER BACKORDER ISSUE OR CREDIT CARD ISSUE. CUSTOMER SERVICE THE PITS.

Ordering for replacement parts is a breeze. The site is easy to navigate and it is good to know that I can always talk with somebody when I need answers to my questions.

DO NOT USE THIS COMPANY. I USED THEIR ONLINE SYSTEM TO ORDER A PART FOR MY FRIDGE. APPARENTLY IT DIDN'T ASK ME FOR ENOUGH INFORMATION SO IT SENT ME THE WRONG PART (SENT ME THE PART FOR A DIFFERENT FRIDGE EVEN THOUGH I ENTERED THE INFO IT ASKED FOR). WHEN I TRIED TO GET A RETURN AUTHORIZATION TO GET THE RIGHT PART, THEY SAID I HAD TO PAY TO SEND THE PART BACK TO GET THE RIGHT ONE. THEY WOULD RATHER LOSE A LONG TERM CUSTOMER THEN ISSUE A $5 RETURN POSTAGE. WHEN I SPOKE TO A CSR AND SHE COULD NOT HELP ME SHE REFUSED 4 TIMES TO ALLOW ME TO SPEAK TO A SUPERVISOR AT MY REQUEST AND HUNG UP ON ME. DO NOT USE THEM. OVER THE YEARS THEIR SERVICE HAS WENT DOWN HILL.

These people don't respond to customer inquiries about returning or replacing damaged products. Their customer service is the worst, and the products are also not worth the money.

The parts I ordered were delivered as promised. I checked the installation instructions on their website and found them really helpful. The item fit perfectly. Will use their website again.

I ordered a part from repair clinic and was expecting to get the part the was imaged in the item description. I took it out of the box and I knew immediately that it is the wrong part so I place it back in the box. Come to find out they have the wrong part in the image. I called up the customer service line and pointed this out to them. They proceeded to treat me like I was a stupid child and never acknowledge that they have the wrong part displayed. I even heard the associate and her co-workers making fun of me in the background when they didn't think I could hear them. They refused to refund me the shipping costs and I paid for the shipping and returned it. They received the part and proceeded to tell me that I had damaged the part and I would not get a refund. So now I'm out over $40 for the part and over $30 for shipping. But hey I could pay for the shipping for a third time and get the "damaged" part back. The entire experience from start to finish was unprofessional and fraudulent. I will be sure to share my experience with anyone who will listen.

Never buy part from them again for heating for dishwasher not right part would not exchange are nothing will tell peoples do not buy from them are any kind parts. Bought May 10 2023 I gave$59.07

DISAPPOINTED, DISSATIFIED, NO CUSTOMER SERVICE, NO ACCOUNTABILITY. The number we called was *******948.
Employee "LU". This call took place on March 1 at 8:10 pm. This person stated yelling and said that if we didn't understand English she would speak to us in Spanish and did so. The request we had was to confirm that a part was going to be sent back and we wanted a confirmation that we spoke to someone confirming that it was noted that we were returning the part and we did not want a replacement. We just needed our card credit to be credit back. We had the same experience with JUN" ID #279 on February 24@ 2:54pm. Original order was placed on the 13 of Feb, 22.

I went to RepairClinic on their chat to see what part I needed to check next to order it and they referred me back to the manufacturer. Makesha was no help at all!

I made an error ordering a landmover pulley. When I received part, I chat with a rep. He send me the packing slip and the info to returm it. I'm in Canada. So the adress to return the part was in Ontario, Canada via Purolator internationnal office. Base on post tracking info, the parts arrived to destination. A month and a haft later I didn't received any news from Repair Clinic. I've chated with rep again, they said they saw that part reached their warehouse but cannot find it. So I'm still waiting for a refund,. I even never opened the pakage... Just returned it after a $16.00 post charge. So guest what, I will never do business with that company again and I do not recommand anyone to do so. You're better to order directly from China. Parts will arrived faster and you will have better service. Repair Clinic looks like the old Americain business mentality... too bad. I put 1 star because the chat reps seems to do their best behind their computer... and because 0 star doesn't exist...

I order a part for snowblower gave them the model # and still they sent me the wrong part,,,, a $10 part they sold for $29 and $15 for shipping next time Amazon