RepairClinic

My review is unfortunately very similar to others' reviews. I had to order two pulleys for a commercial customer. They had a set price on their website that was agreeable and our customer was quoted. We waited over a month for the pulley. When they finally updated the website that they would be shipping it, I noticed no movement for several days. I reached out to customer service via chat, and received a very rude unprofessional response from their online customer service agent that the part was still on the trailer and hadn't been unloaded, and once it was, it would be shipped. I also noted that they raised the price on their website, and inquired to make sure I was going to be charged what was already agreed and ordered to. I received a very snarky response from the agent. Move forward a few days, and the item still hadn't been sent. Then finally after 4 days more of waiting, it was shipped via Fedex. While checking the Fedex site for the arrival, it scheduled delivery for a Sunday via home delivery. Then I noted that they had a problem with the barcode being mislabeled or unreadable. The package had allegedly made it as far as my local Fedex, but then was sent back due to the barcode issue. I reached out to them, and requested to cancel the order and receive a refund. They gave me lots of run around that it was still going to be delivered. I immediately had to contact my bank to initiate a dispute because they were insisting it would be delivered, well it is set to be delivered back to them. Absolutely the worst customer service I have seen in a long time. Very unprofessional, and I would never place another order with these people again.

My dishwasher went out and this site offered diagnostics and parts. I had to pay $5 to register and the another $50 for the diagnostic- OK, I said, I needed to get this fixed and there were no appliance repairmen in my area. Repair guy was nice, got the info I needed, and he set up the order for the part. That was the end of the good part. I then found out I had been automatically subscribed to their service for $50 a month, I called them and cancelled but was still on the hook for the $50 for the first month. I was told I would get an email when the part shipped, and when I did get the notification, after two weeks(!) they said that I would be getting the tracking number in a separate email. A week later I called and finally got the tracking number. It took another week and a half to get the part. The part they sent was not only the wron part, it wasn't even for the right brand or model. I called them again( the number of the order confirmation) and was told that they couldn't do anything because "it was a web order". I had to argue with then that the number I called was on the order receipt, and then was told "well, you ordered the wrong part", and I had to say that the repair guy I spoke to over the phone was the one that set up the part order and that I didn't order anything. This whole conversations was interspersed with long periods of being put on hold. Finally I got the CS rep to send me a mailing lable to send the wrong part back and to refund my money. Savey our money, time, and sanity, don't do business with this company. If there was a way to give it negative stars this would be a -5 star review.