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Brannon S.

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Experience: Home & Garden

Member since January 2020

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1 Review by Brannon

I ordered a part from repair clinic and was expecting to get the part the was imaged in the item description. I took it out of the box and I knew immediately that it is the wrong part so I place it back in the box. Come to find out they have the wrong part in the image. I called up the customer service line and pointed this out to them. They proceeded to treat me like I was a stupid child and never acknowledge that they have the wrong part displayed. I even heard the associate and her co-workers making fun of me in the background when they didn't think I could hear them. They refused to refund me the shipping costs and I paid for the shipping and returned it. They received the part and proceeded to tell me that I had damaged the part and I would not get a refund. So now I'm out over $40 for the part and over $30 for shipping. But hey I could pay for the shipping for a third time and get the "damaged" part back. The entire experience from start to finish was unprofessional and fraudulent. I will be sure to share my experience with anyone who will listen.

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