RepairClinic

A few months ago I ordered a dishwasher rack. It was out of stock but they said they would send it to me when it came. Meanwhile I found one elsewhere and called Repair Clinic to cancel the order. I received the dishwasher rack from RC in the mail today. I called to return it and asked RC to cover the return shipping cost as it was their mistake. They refused as they couldn't find my cancellation. They didn't believe me. Bad customer service. Just for a few dollars.

When my dishwasher hit a snag, a friend pointed me to their website. I was delighted to discover that they housed the exact parts straight from the manufacturer. This guaranteed that I received top-notch replacements. Their wide-ranging selection of parts made my search for the needed parts a breeze, eliminating any hassle.

Returned a part for a microwave ( turntable motor) that was shipped in an unsealed cardboard box. I did not use the part because i determined to purchase a new microwave instead of fixing. So i returned part for credit and now repair clinic claims i had installed the part and will not give me credit. This is absurd and i told them it was never installed. They claim it had wear marks. I tried to contact them by email 3 times and by phone 3 times but they don' answer. Think twice before dealing with them.

I had the mistake of ordering a part I thought my aircon needed. Though the delivery was already on its way, RCC was kind enough to have the courier come back to get the correct spare part. Now THAT'S customer service. Will order again if needed.

Ordered a replacement wheel for my power washer in March 2021. Been waiting for this part. No update emails from them. I called the first time in April and was told nicely - yes its on backorder but coming. I waited. No update emails. I finally called this Month. May 2021 and spoke to someone else and was given a date of when it would be in stock. Ok I wait. I got and email finally that the part is discontinued and I am not getting the part. I should of cancelled in April but was giving patience a try. I would avoid them or at least I will. I actually used Sears Parts direct recently and I would give them 5 stars believe it or not and I will do that.

The team is knowledgeable, responsive, and always ready to help. They make the process of identifying and purchasing the right part smooth and hassle-free. Their commitment to customer satisfaction shines through in every interaction.

Buyer beware! Avoid ordering anything from this company at all cost. I ordered an electrical component for my washing machine but made the mistake of installing it and then finding it didn't work or didn't solve my problem. I attenpted to return the part and sought a refund but RepairClinic refused the return because the part had beeen installed. It's a gamble ordering from this company because of its return policy so its in your best interest to order from somewhere else.

Gave Repair Clinic rep the part number for a part no longer manufactured by the OEM. Was assured that the part they would send, though a different part number, was a fully compatible replacement. It wasn't, not by a long shot (or at least 1.5"). Since I'd paid for shipping on send-out, I asked them to eat the cost of return shipping. They refused, which means if I returned a $15 part and got reimbursed, it would still cost me $16 for unreimbursed shipping. These folks don't know the meaning of customer satisfaction, nor do they seem to want to.

One star for this outfit. I bought a fan from the upper oven of my double wall oven based on the exact part number shown in the image and sku on repair clinic's site. When it arrived I tried to install on upper oven, but it didn't fit since that fan is for lower oven. The two fans are different. I returned it and they refused the return saying I had clearly attempted to install it. So was against return policy. I pointed out the issue was their website explicitly showed it was the correct part of the upper oven. It still shows it's the proper fan for the upper oven to this day. They didn't care. $125 down the drain for me and another $20 for shipping on the return gone. And they still have the fan.

Total refusal on this outfit's part to work with me. Therefore 1 star.

Never using this place again. The quality of a company is not how well it does when things to right, but how does it behave when things go wrong.

Repair Clinic is another name for steal your credit info. They never had any plan to send us our packages. Lady lied and said my card had not been charged. These people are playing a dangerous game. Unfortunately they have the right one with me. I ordered a control knob for an AC unit in October of last year. I just received an email today 3/23/2023 stating that my package would be delayed yet again? It stated that my package would be delayed until May 2nd, 2023. But it had already been pushed to April 4th, 2023. These people are meanwhile collecting credit cards number. Now I see that I'm not the only only. Yet, I'm the only one that will go to great lengths, to right someone else wrong. I take this personally because I have had scam activity on my card. They will learn a definitive lesson. Every dog has its day. If you have done business with this company. Just know you've been scammed.

It was my third time ordering replacement parts this time for my refrigerator. The ordering process is seamless and I received the part in good condition. Just one tip, call customer service to make sure that the part is in stock.

I recently placed an order for replacement parts for our washing machine. The ordering and payment procedures were straightforward and convenient. Impressively, I received the parts within a mere four days. The entire process was hassle-free, and the simplicity of the ordering system contributed to a seamless experience.

I once had to send back a part I had ordered since it was the wrong part for my microwave oven. My repairman and I got mixed up, but they stated it was fine to ship the components back. After a few days, I received the correct parts, so everything worked out in the end.

I ordered a control board for my GE microwave oven based on the model number. Per the information the control board ordered was a replacement. When I received the control board an started installing it I saw there were more connections than on my original board. I called and spoke with a rep. Explaining my situation. I was told that the company has a 365 day refund policy. I could send the part back for a full refund however I would have to pay for the shipping. When they received the control board back they sent me an email telling me they could not refund any money on the board because it showed scratches on the terminals. I am out almost $200 for a board that is by their definition was new now I wonder. They said they would destroy the returned board as they could not resell it. This is a horrible company. PLEASE do not waste your money buying from this company. A total fraud!

I was really impressed with how knowledgeable and friendly the agent I spoke with was, she made the ordering process easy. The parts arrived quickly and are high-quality. They'll be my go-to for repair parts from now on!

My A/C broke. I looked and read and after a while I decided that the problem was the condenser. So I got one on line from Repair Clinic.com. About five hours later I was talking to my friend and discovered that he knew a lot about HVAC. So he told me my condenser was fine it was my fan motor. So I intended to have Repair Clinic.com call Fed-ex and have my package sent back to Repair Clinic.com and buy the motor. So I called and a young woman answered the phone with gum in mouth and lots of attitude and she told me that there is no way Fed-ex would do that. I then asked if they had my motor after spending ten minutes on hold somebody picked up the phone and hung up on me. I called Fed-ex and called Repairclinic.com back and gave them my confirmation number from Fed-ex that my package was turned a round and she just seemed as if I was bothering her. I will never do business with them again.