ReitmansReviews 31

Very poor and disgusting service by the manager verdana, should not have such manager in this business.

The staff judges costumer, Brockville manager is the worst, superficial and unkind, I went to exchange a product and I was ignored, no hello, how can I help you, goodbye, merry Christmas or happy holidays, nothing, I will never go back there again, I'm sorry, but if you don't like your job/life don't work with the public, got in touch with head office and I wonder how they'll react to complaints.

I have been buying from Reitmans for over 50 years, they fit me and were reasonably priced. I have ordered on line several times and had no problem, clothes are lovely. I have just found out that they use slave labour factories in China and child labour in Cambodia. So that ends my long time love affair with this company. I will be now shopping at ethically sourced clothing stores, even if it means I pay a lot more.

Every Saturday a group of friends and myself used to meet up at the mall in limeridge. Most of out shopping was done at Reitmans. We used to spend a small fortune there, until a few years ago when they changed. We spoke to an employee who said they have started catering for younger people. Well to our surprise it looked like it leaned more to older people. We are very disappointed with the outdated styles and we have been taking our business elsewhere. I spoke to a few people who share our views.

I love shopping at reitmans in store.
My online experience was little to be desired though and i wouldnt do it again!
I entered an additional coupon code and it accepted it come to find out they withdrew the amount of the charge prior to coupon. You have 48 hours to despute a charge, within my time line i did this via email as their line was to I busy to get through. Then i get an email saying issue resolved no explination, no difference refunded, so i make the dreaded call 20 minutes on hold, to be told someone is working on my case, and I should recieve a call that day, due to my account being notated and by him intersepting would just further confuse things. Not happy i disconnect the call.
I never recieved a call re my dispute nor was I credited back a refund. Customer service for online is absolutely horrible! Dont do it the experience is anything but easy or professional.

DO NOT PLACE AN ON LINE ORDER. I've been an instore shopper for years with no problem. Due to COVID place an online order June 6,2020, waited one month for delivery. Returned one of three items July 2,2020. We are approaching end of September 2020 AND STILL NO CREDIT. Phone lines no longer working due to COVID. I've sent several e-mails no response. Will never place an online order with Reitmans again and will never go into a Reitmans store again. I understand times are difficult but this is absolutely terrible customer service. I've returned items bought in the States with no issues whatsoever. Think twice before placing an order!

I'd placed an order 5 days ago, and for 4 full days I've been trying to cancel it. So far, 3 e-mails sent to customer service, 27 minutes on the phone yesterday and today I'm at 40 minutes waiting in que and they will not cancelled the order. This is worse then trying to get Bell Canada to do something, seriously! It is no surprise they are connected to Penningtons given the horrible customer service I had there too... but this... this takes the cake. Don't be a fool and hit that order button, if you must shop go in person, do not use online, it is a terrible decision that I definitely regret. I will be sure to look up all companies that are connected to Reitmans so I don't make a mistake and place an order with one of them as well. Also now I have the pleasure of going to the store and returning the items since they are literally useless.