Regus

Worst imaginable service. Regus Netherlands works like the Maffia! They do everything to empty your pockets and there is no one to talk to except an outbound helpdesk in Asia!

I signed up for their coworking space in a FL location. I was quoted $289 a month. My first bill, however, came to $775.53. Why? Because they added all these extra charges for stuff they didn't tell me about, like $40 for coffee service (I don't drink coffee), a "retainer" equal to 2 months' rent, an "activation fee of $55" and so on. I cancelled my account today after only SIX days here because of this. When I confirmed the cancellation, it said I had to pay $125 to have my mail forwarded. That service was supposed to be included, according to the promotional materials I read. I opted out since I never got mail here. But be warned if you do get mail at your Regus location! Oh, and there's a $45 "office restoration fee" so they can clean your space when you leave.

Also, they shut the AC/HVAC system off after hours, so it's only on 9 to 5 Mon to Fri, except holidays. That means you have 24/7 access, but it's impossible to work in a building that's over 90 with no air flow here in FL.

Regus is a fraud. Steer clear of this place. I've used WeWork, VentureX, and a few others and never had any problems with billing. No hidden fees by these others. I will be going back to one of them after today.

I am here writing a review because apparently *******@regus.com only responds here. I am wondering where is my retainer. After countless tickets, and emails I still have not received any response. This company will give you the literal run around. One person will point the finger at another, just for that person to point the finger in a total different direction. This company has thought of every way to tip toe the line of being a legal and illegal business. How in the world does a business who rakes in over 2 billion annually with locations across the world not even have a corporate number. No finance department number. Not even a help desk number should you have problems in your actual office. I wish I would have done my research before ever getting in bed with these criminals. This company has a 1 star rating across all platforms for various reason. The BBB has given this company a F rating. *******@regus.com If you could let me know what is going on with my retainer that would be great! My name is Malachi Urquhart. Submitted my bank details 8/3/2023. My term ended 8/31/2023. Today is 10/4/2023 still no word. The terms and conditions clearly state the refund would be sent 30 days after the term end date. Where is my money?

Currently having challenges getting out of 2-yr contract that we have no record of agreeing to. Regus is now claiming that they will have to back date all charges in order to update the account to a month-to-month from a 2-year contract. In addition, we were double billed which the company has not addressed. The complaints here seem to be consistent with their rating on the BBB:

***Failure to finalize leasing agreements upon written request, but continues to bill or draft payment beyond termination date.
***Failure to respond to consumer communications and/or poor customer service.
***Failure to make timely refund of security deposits.
***Failure to disclose auto renewal policies.
***Referral of accounts that have been wrongfully accumulated over to collections.

Update:
What is clear based on the high volume of negative experiences a number of customers have had with Regus, is that their policies need to be changed and binding contracts should be fully transparent to the customer. Thank you for the response, but my issue with the double billing as previously stated as well as being locked into a contract that we did not knowingly agree to has not been resolved.

They made it nearly impossible to cancel our account. We were in contract with them that they would not allow us to get out of, even when we asked many months in advance that they make sure the contract doesn't renew. Multiple different Regus employees verified over numerous phone calls that our contract would not renew, and we even got an email from them in September of 2021 confirming our termination request, but then almost 6 months later when our contract was set to end soon we receive a new email stating that they had automatically renewed us for another 12 months. We had to talk with many Regus employees via phone and email numerous times to get this resolved. It was quite a frustrating experience.

Overall, this company has been very difficult to work with. They frequently take long periods of time to reply to emails or answer phone calls. The website is not very intuitive or customer friendly, and many important account things cannot be done using the website (such as setting the account to nonrenewal). Please save yourself the frustration and do not work with them.

STAY AWAY FROM REGUS, SPACES.
Our business encountered problems from the first bill.
Unauthorised charges for services we did not request, VAT charges and at the end unauthorised fourfold of our monthly rent got charged to our company Visa card (that since we had to cancel) in addition to the monthly rent. Extremely slow problem solving, constant issues with their online platform - we could not immediately end the agreement, but the year 2025 was confirmed instead in the online process. Also requested online retainer refund but it could not be done due to online form requiring IBAN details that only EU banks provide. Month on and they pretend to be solving the problem by requesting us to try again requesting the refund in their broken online system, while we are still waiting for nearly $2000 and so much time wasted.

I already wrote a negative review, (scroll down) and wanted to add this beauty to the list.

So on Friday 12 Aug 2022 I received an email from "*******@regus.com" that my retainer will be returned on 08 Dec 2022.

SO I HAVE TO WAIT 4 MONTH BEFORE THEY GIVE ME BACK MY MONEY.

UN BELIEVABLE

These people still ain't have my retainer yet my contract was up in June but the still sending invoices bout a restoration fee take it out my retainer and send my money

This is a follow up from my last review. After blasting Regus in my first review, we received an email from the Area Manger saying that it was in their best interest to terminate the agreement on 7/24 and to contact their help desk. We did forward that email to the "help desk" on July 24. Then followed up with a phone call on July 30. Were told that they would send our request to their technical department. Called the "help desk" back today (because they certainly will not call you) and was told, rather snottily, that the only person that could terminate the agreement was the Area Manger. Emailed her and the office is closed in observance of Hurricane Irma which went through the area a year ago! In the meantime we have received ANOTHER invoice.

APPARENTLY THIS NIGHTMARE WILL NEVER END!

May 2,2021 They now call themselves IWG. They were based in Dallas TX but now claim New Jersey, and 1000's of various locations around the world including Swiss. These people are initiating services over the telephone without contracts, without giving access to the facility, and without providing any services whatsoever. No contract, no keys, no access to the "back office, No services provided. You just don't do business like this unless you intend to operate dishonestly. They are activating accounts without retainer fees and making the claim that clients agreed to this non-sense. Months later, they begin to make collection calls and send emails demanding payment and claiming that the entire alleged contract is due. No full names are provided and the local staff can't be found. These people are as dishonest as they can possibly be. I can't supply a proof of purchase because I did not make a purchase... just got a billing three months after I discussed a possible purchase but refused to do business with them because they would not give me a copy of contract terms. You'll need a lawyer for sure.

I am writing to express my frustration and disappointment with Regus, as I feel that I have been scammed out of my virtual office contract agreement.

To provide some context, I had signed up for a one-year agreement with Regus, which was supposed to end in June 2024. However, to my surprise, I received an email from them on March 10 stating that I needed to reply by March 31 to terminate the agreement. Unfortunately, I did not notice the email, and on April 3, I received a confirmation email stating that my lease had been renewed and would now expire in June 2025. I was shocked to see this email, as I had no intention of renewing my contract with Regus.

To further complicate matters, I tried to find a way to terminate the agreement by using their app, but I was unable to find the link. I then went to my computer and clicked on the help link, which directed me to another link that explained how to end the contract. I followed the instructions and clicked on the "end agreement" link, but unfortunately, all I received was a thank you for renewing my agreement, which was now due in June 2025.

Feeling helpless, I contacted Regus, and sent them an email to terminate the agreement and i even spoke to a front desk representative. I pleaded with them to change the agreement, explaining that I had never agreed to a renewal. However, I was met with a disappointing response from the representative, who stated that she had no control over the situation and could not do anything about it.

I find myself in a frustrating and unfair situation, where I am being forced to pay for a service that I did not agree to. This is a waste of my hard-earned money, and I am extremely disappointed with Regus for their lack of transparency and poor customer service. I hope that this issue can be resolved soon, and that I can receive a fair and just outcome.

I had a horrible experience with Regus in Roseland. I rented space for almost 2 years, half of which occurred during the pandemic. Wi-Fi and Telephone, which are included, were frequently down, sometimes as long as 2-3 days. The Office Fax has not worked in the last 8 months. The Office Printer was replaced and not hooked up for 3 weeks, and then to use it, required an expensive computer upgrade. Whenever a question was asked about non-working equipment, the standard answer was "I'll open a Ticket".? If I had an issue, I was told to contact Dallas, but all that I got was a Inquiry Ticket opened, and never once a response. The Reception Desk, initially manned by 2 Receptionists, dropped to 1, but she was gone for an hour in the morning and an hour or more in the afternoon leaving a Sign on the Desk "Someone will be with you shortly". So in many cases there was no one to greet guests. My Lease ended 2 months ago and they still refuse to return my Security Deposit of 2 months. The building itself is pretty much abandoned, as 2 of the 4 Floors are almost completely vacant, so Building Services are non-existent. Very depressing indeed.

They know they have bad reputation out there, they are using this subsidiary to rob people now. Beware of Rovva as well. Most of these virtual office companies are scammers. Get a PO Box instead.

I have a temporary office in one location. Looking to upgrade. In the process of searching for an upgrade, I called their internal sales team to find out about mailboxes.
1st lie - I was told that mailboxes were an a la carte item separate from the office service. Just not true. You get an office, they handle mail services.
2nd lie - I asked for a fee breakdown prior to signing a lease. Sales person advised they don't have the ability to do that.
3rd lie - I have 4 documents of a "lease" which isn't a lease but a small document in their system with different #'s in it.
The "lease" doesn't begin till 10/1 and I advised the sales person that I don't feel comfortable with a relationship with Regus/Spaces. I advised them that I will be taking Regus to Small Claims court for "bait and switch" as well as each individual who misrepresented their capabilities for what I was asking for to make an informed decision.
Or they can send me documentation that states that their "lease" that doesn't begin till 10/1 is something they are not going to try to pursue due to the false information that was provided to me to get me to sign up.
Choice is yours.

The quality of Regus office space is good and available services/appliances were reliable. It should have been very easy to secure me as an advocate for the company.

Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers.

My expressed intention was to rent space for 1 month and for a quoted price of $650.

This cost me:

Desposit/Retainer - $700
First month - $650
Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially)
Restoration Fee - $290 ($3.50 per square foot)
Coffee/Tea - $35 per month

There is absolutely zero opportunity to engage with the corporate infrastructure. Zero customer service, particularly regarding billing. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. And why wouldn't he, he is sub-contracted to sell office space. You will not be able to engage with anyone capable of resolving dispute or concerns.

I have little to no faith that I will receive my deposit without hassle. I only know that I will go TO THE END OF THE EARTH to recoup this cost.

Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company.

I cannot wait to advise every person that I can against engaging with this organization.

I deal with this new workspaces a lot and this time I brought one of my clients to lease a private office in Regus Hollywood, Florida. He paid the security deposit in December 2023 and started the lease in January 2024. It's been 46 days since that and my broker did not receive the commission for this service. The manager has no solution, nobody is taking care and all we can do is to follow the status through a system. My client also had a lot of issues with the system and the employees in the floor are very limited to help. Customer service would be 100% high quality and a priority but unfortunately I have to tell that it is not. You are in a people business so you need to deal with people and no through deficient system who cannot talk or say I am sorry. Last, I called the number below posted by your company and being 3:15pm East coast (Miami) a machine answered and said the office is closed, so please change this fake publicity that you have a team 24/7:
We have a team of specialists available 24/7 to help you find the best solution for your business. *******237 · Request a call back.