Regus

I settled account in March 2021 with collections agency for a contract that would've ended in August- well before the 2 month requirement and now all of a sudden I am being billed again and the customer service rep who responded to my email is refusing to give me contact information to their billing department. STAY AWAY FROM THEM! Nightmare

Regus stands as a shocking testament to how NOT to manage billing and customer service. Eager for a simple workspace solution, I began my journey with them by purchasing a lounge membership. Little did I know that this was my first step into a quagmire of incompetence.

Seeking an upgrade to a private office, I was astonishingly overcharged for four months of a service that was already included in the new package. In a bid to prevent more blunders, I removed my credit card from their system. Yet, the true debacle started when Regus took over three weeks to rectify this error. After several chasers on my end, their delay led to a late fee on my first private office invoice. How ironic.

Upon addressing this, I was met with a maze of contradictory emails. Their solution? Pay the unwarranted late fee first and then they'd "generously" credit it back. The time it took to get to this point? Another late penalty. This circus had dragged on for so long that I never even graced the threshold of the private office I was paying for.

Desperate, I reached out to their CEO, Mark Dixon. The outcome? A deafening silence. This entire fiasco underscores Regus's glaring absence of customer service and complete lack of accountability.

My advice is unambiguous: steer clear of Regus. They've mastered the art of complicating the uncomplicated, and you'd be better off seeking alternatives than getting ensnared in their web of ineptitude.

I am an unemployed disabled veteran. I also have a neurological condition. I made the mistake of signing up for the service without a business or business idea. I immediately tried to cancel through email less than 2 days after signing up. I was told to end agreement through my account. What they don't tell you is it is impossible to cancel before what they already have set standard in there system which is 1 year. They only allowed me to end the term agreement in 2024 from their online system. There's no other option. I am now locked into $84 payments for a business and resources that I do not have. I have been told that it may be possible to end the term for medical reasons because of my condition but it was not a guarantee which is extremely ridiculous. This company is horrible. Shadiest company I've ever dealt with. I will have to hire a lawyer. They want you to hire an arbitrator but filing in court with a lawyer is cheaper from what I have researched. I'm pretty sure what they are doing violates some kind of disability act and I will find out what I can do if the company does not close my account and cancel the contract immediately.

My office wasn't ready on my move in date. Due to turnover, my reservation got lost. Ok. Not a problem. My office wasn't ready for two weeks. Fine. Not a huge deal. All I asked was that they refund me for the two weeks rent I paid when I couldn't use my office. They said no! Again, they would not refund the money I paid for an office they didn't have ready for me. They wouldn't let me out of my contract early, either. So I just bailed. They're currently threatening to send collections after me. True garbage.

So this morning I decided to look for some virtual office just to look around see how the prices were I did not end up booking anything because I wasn't financial ready so I signed off the account. So then 30 minutes after I logged off there website I am constantly getting phone calls from regus trying to force me to buy a virtual office which is NOT OKAY! This Regus Company Blowed up my phone all morning and called me 7 times back to back literally. So unprofessional and not okay! Please do not book anything with these virtual address companies and look into getting a registered agent instead you can literally save $300+ if you do TRUST ME! And for regus If someone is clearly not answering there phone that means don't SPAM THEM WITH CALLS! And leave a voice message! This company just came off as no common sense today I am honestly disappointed and will NEVER work with this company EVER!

The phone are still down! I HAVE LOST CLIENTS BECAUSE OF THIS! I Can not run my business With no phone line I have spent hundreds of dollars on faxes and it's going on week three with no phone line. If I'm advertising this number I don't understand why it is disconnected for this long. I do understand that things happen but it is going on three weeks with no phone system very poor service here at Regus Chesapeake I would not advise anyone to rent from the center. All they care about is the money and that their clients

Absolute scam. Ask for two months subscription and end paying four. Cancellation is a nightmare and you need to cancel as soon as you subscribe. Never again Regus

This is the first time I am ever writing a negative review for any company in my life. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. I have been charged for restoration fees even though the office was not restored at the time of my move in. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. The furniture they provided had locks on some of them and the staff had no idea where the keys were. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. The reps refuse to escalate blatant misconduct on their part to their management. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from.

1* because there is no option to give minus 5!

Regus will charge you invalid fees and then late payment fees when you dispute them... And eventually lock you out. You cannot dispute their invoices because their accounts team don't respond and they don't have a complaint process or department. So you just have to accept their bullying and pay the incorrect fees.

If the heating breaks they will tell you that heating is non contractual!

DO NOT GET INVOLVED WITH REGUS. THEY ARE DISHONEST AND HAVE NO CLUE ABOUT CUSTOMER SERVICE.

I have been using their (Regus) service for over 6 months, and almost from the start there were problems. They promised that they will give 20 MBPS internet connection but I havent get the speed ever. Even most of the times their internet speed was in KBPS which was slower than 2G Internet connection. A Fraud Racket, siphon money and shut that's their business! Services Offered are Pathetic and Charges are 10 Time of a 7 Star Hotel.

This company is a scam. They took money out of my account twice without permission. They tried to make me pay a retainer twice. I never even moved in the building.

WOULD LEAVE A NEGATIVE REVIEW IF I COULD! THIS COMPANY IS A SCAM! DO NOT USE! THEY STOLE HUNDREDS OF DOLLARS FROM ME AND REFUSED TO CANCEL AGREEMENT. I SPENT MONTHS AND MANY MANY MANY HOURS TRYING TO GET A HOLD OF A HUMAN BEING TO HELP AND NO ONE EVER CALLED OR EMAILED BACK. I CANT BELIEVE THIS COMPANY EVEN EXISTS. STAY AWAY AT ALL COSTS!

Got quoted for service for a virtual office. Quote didnt match invoice. When I asked about it was told that person who quoted and billed me couldnt help. Called customer service. Was transferred to 7 different people who said they couldn't help. Was finally given a local number to call and was told the person I am asking for doesnt work there. Went back and emailed customer service. Instead of helping with the issue I was told to honor my business commitments, but they couldn't tell me why my bill was off. Joke of a company. If you want to loose money it would be funner to just through it out the window. You will fight with them and get no real service. Just the run around. Other reviews on this thread are spot on. They only want your money and will not help when there is an issue. Only threatened with collections if you do not pay. Would not use them or recomend to the person I hate the most.

DON'T LET REGUS TO TAKE YOUR $2040

I had Virtual office with Regus since 2014 and decided to terminate my contract on February 2020 and i was told i can not terminate it until 03/2021 because contract renewed automatically.

The courtesy reminder e-mail sent by Regus had neither indication saying i can not terminate this contract until May 31 2021 nor the contract was attached. Regus takes advantage of people' busy life and knows people wont be able to give attention this kind of e-mail. (if you consider how many marketing e-mails Regus sends)

Also, my new contract starts in March, 2020 and i submitted termination request in February, 2020 and i am still not allowed to terminate the contract because it is renewed automatically in November 2019. (3 months before new contract starts)

There is no another explanation, this is stealing money.

I am filing a class action lawsuit on this company first thing on Monday! I ordered a 30 day "month to month" membership and canceled it online TWICE over a YEAR ago and they continue to BILL ME! FURTHER I contacted their "Regis help desk" who agreed to resolve this bs and yet another damn bill! I'm going straight to the top on this one and all over social media. They are DONE! After seeing how many people they have done this to, this is now a matter of principle!

DO NOT TRUST THESE FRAUDSTERS
DO NOT TRUST THESE FRAUDSTERS! The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill £200-£500 charges for no reason! Then makes an excuse! Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put £100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague.

I started a contract with Regus in 2/2022. I emailed them today to inform them of my desire to cancel my contract. I was told that they required a THREE MONTH NOTICE! I also called a few months ago and was told by the customer service representative that all that they required was a Thirty day notice. I have a perfect payment history with this company, and I now know that they are REGUS IS A PREDATORY COMPANY IN MY OPINION. Please do not sign on with them. I am going to contact the Attorney General's Office in Texas where their Corporate office is located and start a complaint against them. PLEASE BEWARE OF REGUS!

Be careful they will tell you that you can terminate anytime. But when you call to terminate they will lock you into a 2 year contract. Customer service is HORRIBLE! Sad for a company of that stature is destroying it's brand!. HORRIBLE! If ZERO stars were possible I will give it ZERO

Regus will convert your monthly sign up to a 6 month contract using small print in an email. If you don't reply to that email you get locked into a contract.

Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. If you sign up on monthly then it should remain on a monthly plan.

I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT.