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Redbubble

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GB
1 review
1 helpful vote
Follow geoff r.
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Rip off
August 29, 2017

Overpriced and item does not arrive. Scam company. No customer service. No way to contact them. Try to find a complaints department and you spend hours going round in circles. Waste of time and money. Avoid like the plague!

Date of experience: August 29, 2017
Red B. Redbubble Rep
over a year old

Thanks for the feedback.

We're so sorry to hear that! Not to worry, someone from our team will be in touch with you via email shortly to help sort this out.

Please let us know if you have any other questions.

Texas
1 review
6 helpful votes
Follow Me K.
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A week ago, Red Bubble suspended my artist account with no notice. Repeated inquiries to them have been ignored. What arrogance and non-customer support. I would advise that nobody post.

I would recommend that nobody use this scam website.

Redbubble attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 30, 2018
Red B. Redbubble Rep
over a year old

Hi there,

Please select “Inactive Account” from the following form, and someone from our Marketplace Integrity Team will be able to assist you further: http://rdbl.co/artisthelp.

Once submitted the request shall be escalated to the Marketplace Integrity Team. Due to the nature of this request, it will take longer than our usual 4 hour response window to get back to you.

Rest assured, they will review this issue and respond if more information is needed.

GB
1 review
0 helpful votes
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Ordered one t-shirt from them. It arrived pretty quick (UK) and the design was done well, but unfortunately the size was smaller than expected. I contacted them about my issue and they sent me a replacement very promptly! :)

Date of experience: October 7, 2017
GB
1 review
1 helpful vote
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Terrible sticker
May 11, 2015

I bought two stickers from Red Bubble, which are designed to put in the car with a number of details of your child so that emergency personnel can know about allergies or medical conditions etc if you are involved in an accident. Seemed like a great idea, until the stickers arrived and they are so small you can barely write anything in the boxes... seriously, they are tiny. I had enough room to write the first line of my address and my name but not any contact details... so pretty much useless and they cost almost £5...

Date of experience: May 8, 2015
GB
1 review
0 helpful votes
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Crap t-shirt
April 10, 2017

Returned my t-shirt within seconds of unpacking. Expensive, and just strange quality - It's made of 2 different materials? And as such my black t-shirt is in too differing tones of black? The print is weird too, I don't think this shirt would age well(?) the label also states to wash at low temperature. I just wanted a black cotton t-shirt with a print that will last! All the reviews are very unhelpful in pointing out anything, leading me to question if they're real?! Will this one appear?

Redbubble attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2017
Red B. Redbubble Rep
over a year old

Hi Alex,

Thank you for the feedback.

We're sorry your Graphic Tee wasn't quite what you had expected. All of our reviews are written by real-live customers like yourself. Our Graphic T-shirts are cut and sewn from two different types of fabric. The front is made from a fully-printed polyester/elastane fabric, and the back, sleeves, and binding are 100% cotton. For even more information about graphic tees and other items sold on Redbubble, have a look at the Product Info tab found on every work's page.

For customer looking for garments made from one consistent fabric, we'd recommend taking a look at the other Men's and Unisex tees on the site like our 100% heavyweight cotton Classic Tee.

If you have any additional questions or concerns, please don't hesitate to let us know.

Warmest wishes,
Redbubble

Pennsylvania
1 review
2 helpful votes
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Terrible customer service
December 18, 2016

Placed and order for delivery for 12/7. Never rec'd it although it said it shipped. They said it got lost. Ordered a second time priority shipping because I need it for 12/17. Days it will arrive 12/15. Still not rec'd. They don't care that it was ordered in more ga enough time. My daughter is so sad as it is gifts for her friends who have a party 12/17. She has no gifts to give them. How could the same hung happen twice? I think it's a scam and nothing was ever mailed.

Redbubble attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2016
Red B. Redbubble Rep
over a year old

Hi Sandi,

Thanks for the feedback.

We're truly sorry to hear you had a less than stellar experience with Redbubble. It looks like we were able to issue refunds for these orders. Please refer to the message in your inbox for more information about this.

Please don't hesitate to get back in touch if you need further assistance.

Warmest wishes,
Redbubble

Oregon
1 review
4 helpful votes
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Waited about a month for an order, and when I finally reached out to customer service their response was, we will send you another shipment. No apology, no explanation, no expedited shipping. Just wait some more and see if it comes. I hoped their estimated delivery date was accurate because this was a gift for my girlfriend. Had to apologize to her and get her something else. What is the real disappointment is this is my second order. The art and artists are amazing, just wish the follow through of the company was as well.

Date of experience: October 22, 2017
Red B. Redbubble Rep
over a year old

Hi Doug,

Thanks for letting us know. Our CX team member followed up with you on 23 October, so please take a look at their response if you haven't already!

Regards,
Redbubble

Indiana
1 review
0 helpful votes
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Great shirt! Lovely fit! Super fast delivery! I would definitely purchase from Red Bubble again and highly recommend them, especially if you love custom, hip tshirts. Their variety and inventory is insane! One day I spent hours on their site just looking at all the great selections. Their prices are good too and all of their shirts are quality material. I wish I had found them sooner.

Date of experience: July 6, 2016
New York
1 review
1 helpful vote
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Not easy to find
June 1, 2015

Since I already ordered something as a gift that someone else created on Redbubble, I was hoping to create a shirt for my son with some art that he sent to me. It isn't clear at all how to do this! I ended up going to Zazzle since their website to create your own tee shirts is super easy.
Sorry, Mary

Date of experience: May 29, 2015
Ireland
1 review
5 helpful votes
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Unhelpful
June 29, 2015

I ordered a t-shirt, paid for express delivery for father's day. The T-shirt never turned up and when I contacted the company I was told only that it had been posted. Frequent emails from myself went unanswered. I won't buy from them again. I can understand if something had gone missing in the post. But their attitude was, its nothing to do with us.

Date of experience: June 26, 2015
Florida
1 review
0 helpful votes
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BEWARE. If your package gets lost in the post, Redbubble will not care and not give any explanation on to why. I wrote an email on how I was waiting for so long and if I am not going to receive it, then I would like my money back. They went straight to refunding my money than trying to find out what happened to my package and if it was possible to send a new package. Not impressed at all.

It is very cool that its works of artist but I will never be ordering from here again due to weak customer service on shipping issues.

Redbubble attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 28, 2017
Red B. Redbubble Rep
over a year old

Hi Ariana,

Thanks for providing your feedback.

We're very sorry to hear your order didn't arrive! To help clear the air here, we'll have someone from our Customer Experience team get in touch with you via email.

If you still have questions or concerns, please let us know.

Warmest wishes,
Redbubble

North Carolina
1 review
1 helpful vote
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Excellent
June 8, 2015

I accidentally had the delivery address wrong by 1 digit. Not only did customer service quickly correct the problem, my order still arrived in time. My only complaint is that everything was handled by email, no ability to speak with a CSR directly. The products I ordered were exactly what was delivered. Overall it was a good experience.

Date of experience: June 5, 2015
Texas
1 review
1 helpful vote
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Oustanding products and customer support
June 1, 2015

I'm a firm believer in backing up what you do. I think Redbubble provides a superior indie merch experience and has outstanding customer support. I have zero complaints about their service and better still, my customers love the merchandise I sell via Redbubble

Date of experience: May 29, 2015
California
1 review
1 helpful vote
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Over Automated
June 25, 2016

As a thank you to the friend who designed my logo, I ordered a shirt and coffee cup with that very logo on it. The handle to the cup broke in shipping. There is nothing in the order form about reporting or replacing a lost or broken item. Their automated oversight page asked me for a review. I mentioned the broken cup. Redbubble then decided to take action... and called me by the friend's name. Ignoring that I am a contributor to their site with my name and the very same e-mail address on file with them, they refused to acknowledge the difference. All I received was a series of form letters and automated responses. Ordering is wonderful, but frustration awaits anyone who may need help.

Date of experience: June 23, 2016
GB
1 review
3 helpful votes
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Let the buyer beware!
April 10, 2015

Masquerades in the UK as a UK company offering "same day shipping". Well, it's technically correct. It ships the same day from Long Beach California and then takes 3 weeks to get to the UK! They then send you a link to "provide feedback" but if you attempt to leave anything other than 4 stars it says "Oops there was a technical problem please try again later". What does this tell you?!

Date of experience: April 7, 2015
Italy
1 review
0 helpful votes
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I recommend RedBubble to everyone who wants to buy something online without anxiety, in great peace. I bought a case for an iPhone and a team of very good professionals followed me until I wasnt totally happy. A little flaw: it took so much time to arrive!

Date of experience: October 13, 2017
California
1 review
0 helpful votes
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Extraordinary
June 11, 2016

Redbubble has everything you need, and they always have different contributions from artists all around the world! All of the designs can be viewed and seen on any product really, which is amazing! I absolutely adore Redbubble for supporting independent artists while also exploiting creativity on anything.

Date of experience: June 9, 2016
New Jersey
1 review
1 helpful vote
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Poor quality
July 19, 2017

Just received some stickers I ordered.
Very poor quality! My daughter is into holographic things so I ordered stickers for her school folders - they arrived and are pastel, nothing holographic about them.
I ordered the dripping sunglasses as well. Looks cool online, but it's such a cheap print job it's not worth it. The j. Paul stickers are dull as well.
In my opinion none of the stickers they sell are worth more then 50 cents each - don't waste your money!

Redbubble attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 17, 2017
Red B. Redbubble Rep
over a year old

Hi Peggy,

Thanks for your feedback. Very sorry to hear you had a less than stellar experience with us.

It looks like someone from our team was able to assist you with this via email on 18 July.

If you still have questions, please let us know.

Warm regards,
Redbubble

Wisconsin
1 review
1 helpful vote
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Loved the long-sleeved men's t shirt I ordered - hoping the M would fit a woman of "normal" size - not tiny, certainly not big. Just average. It was perfect. Arrived fast, and no problems with fit whatsoever. I wish they made long-sleeved for women, but they don't. So if you are forced to look at men's, pay attention to the size chart and you will be fine.

Date of experience: March 22, 2017
California
2 reviews
0 helpful votes
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I just delight in all the unique and original works that can be turned into a variety of self-expressive products. On top of it all, redbubble.com provides speedy delivery and excellent customer service.

Date of experience: July 6, 2016

Overview

Redbubble has a rating of 2.3 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Redbubble most frequently mention phone number, delivery date and credit card. Redbubble ranks 40th among Marketplace sites.

service
274
value
267
shipping
273
returns
152
quality
247
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