• RecordGone

RecordGone

Overview

RecordGone has a rating of 4.35 stars from 1,284 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RecordGone most frequently mention customer service, law firm, and timely manner. RecordGone ranks 6th among Legal Services sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 91.6%
Positive
76
Neutral
1
Negative
6
1
See all photos

What reviewers want you to know

Positive highlights

  • I was told your Law Firm is the best in the country and you've proved that to me.
  • I sincerely appreciate the direct customer service they provided to mitigate any concerns I was having.

Critical highlights

No critical highlights yet

How would you rate RecordGone?
Top Positive Review

“Great modernized legal service platform, may not be the fastest solution out there”

Sebastian E.
2/6/24

I think the client portal and use of technology is fantastic and overall it was a great value. It is a truly modern solution for legal services, and they were ultimately successful on my case. The portal makes it easy and walks you through all tasks and dependencies and is generally transparent about expected timing. My case took 24 months from the day I initiated the services. Legal processes can be slow because of all the correspondence and wait times, but there were a couple instances where things should have proceeded more quickly, and one instance of a missing file. Overall I am satisfied.

Top Critical Review

“Great customer service”

Kareese P.
2/29/24

Jose responded to my inquiry quickly and provided us with all the information we needed to make an informed decision. We look forward to working with RecordGone more!

Reviews (1,284)

Rating

Timeframe

Other

Reviews that mention popular keywords

law firm (43) customer service (45)
Thumbnail of user sergiod137
1 review
3 helpful votes
December 1st, 2023
Verified purchase

I was very skeptical at first even thinking that something I did 30 years ago when I was young and dumb and paid for it ever since. Not only were they professional but kept me informed of the process and in a short period of time my case was expunged. I got my life back and no longer have this over my head. Thank you to the team at The Law Firm of Higbee & Associates.

Thumbnail of user arleyb15
1 review
3 helpful votes
December 15th, 2023
Verified purchase

My team was able to move super fast and when I had questions they rapidly responded and best of all made it super easy for me. Highly recommend

Reason I chose this business:

I was looking for someone who I can trust

Quality
Thumbnail of user josephr2446
1 review
3 helpful votes
December 15th, 2023
Verified purchase

I wasn't really sure what to expect when I became a client, however I was completely put at ease with the professional service I received. Top Notch is what I would describe it. I was kept informed of the status of my case and I'm 100% satisfied with the way it was handled. I highly recommend their team to anyone looking for great service.

Thumbnail of user sebastiane34
1 review
3 helpful votes
February 6th, 2024
Verified purchase

I think the client portal and use of technology is fantastic and overall it was a great value. It is a truly modern solution for legal services, and they were ultimately successful on my case. The portal makes it easy and walks you through all tasks and dependencies and is generally transparent about expected timing. My case took 24 months from the day I initiated the services. Legal processes can be slow because of all the correspondence and wait times, but there were a couple instances where things should have proceeded more quickly, and one instance of a missing file. Overall I am satisfied.

Service
Value
Quality
Thumbnail of user a.t.t
1 review
2 helpful votes
December 11th, 2023
Verified purchase

My experience with Higbee & Associates was professional throughout the process. All of my questions were answered in a timely manner via email or phone calls. The staff is friendly and patient and I appreciate their help. I would recommend Higbee & Associates for your services.

Thumbnail of user kareesep
1 review
0 helpful votes
February 29th, 2024
Verified purchase

Jose responded to my inquiry quickly and provided us with all the information we needed to make an informed decision. We look forward to working with RecordGone more!

Thumbnail of user bh545
1 review
1 helpful vote
December 11th, 2023
Verified purchase

Working with the attorneys & staff at RecordGone has been a good experience each time I've contacted them. They are informative & get things done.

Reason I chose this business:

I originally chose RecordGone because they were recommended online. I went back because I had a good experience the first time.

Quality
Thumbnail of user f.b5
1 review
5 helpful votes
December 26th, 2023
Verified purchase

Every time I contact the law firm, I have always been contacted right away. Everything has been done properly and efficiently and I am totally happy with the service. If I has to rate you guys with a 1 to 10, it would be a 15. I am really happy that I hired your law firm and appreciate everything you have done for me and for your prompt service and kindness.

Thumbnail of user michaelg6653
1 review
2 helpful votes
January 2nd, 2024
Verified purchase

The people where very very nice and helpful tand did a very good job I was pleased

Thumbnail of user tiffanyw769
1 review
1 helpful vote
December 7th, 2023
Verified purchase

After trying for years to get my record sealed I thought it was impossible that I would EVER get it done. I've submitted documents to Cabrini Green legal team free assistance in Chicago. I was lead into a dead wall with a bunch of paper describing why they couldn't seal my record.
I'm excited to say that re it's gone did the impossible and helped me rectify my situation. Now I could apply to jobs without stressing about my background and apply to do other things that my background wouldn't allow me to do. Thank you RECORD GONE for all you've done at a fair and reasonable price. I will refer anyone who having issues with expunging or sealing their background to Record Gone!
Thank you and you're changed my life!

Thumbnail of user aaronb1229
1 review
1 helpful vote
November 3rd, 2023
Verified purchase

I called into RecordGone after completing a Google search and finding this service. When I called I spoke with Stephanie and she was able to explain the process and the next steps that would occur after our phone call and use of their law firm. Stephanie gave me confidence in the process and the law firm that would represent me during the process.

Stephanie was able to clearly explain the process, including the first steps I would incur after our phone call. She was able to build my confidence in the law firms ability to get the results I was seeking. Kudos to you, Stephanie!

Reason I chose this business:

Google search results

Service
Quality
Thumbnail of user rickyj141
1 review
0 helpful votes
November 29th, 2023
Verified purchase

They call you back in a timely manner. Allways courteous and caring

Thumbnail of user javiere65
1 review
1 helpful vote
October 31st, 2023
Verified purchase

Outstanding! On the phone it was much easier than using the chat function to set everything up, but overall I am very happy with everything.

Thumbnail of user jennya285
1 review
1 helpful vote
October 30th, 2023
Verified purchase

5 stars - Stephanie was able to answer all of my questions and I'm excited to move on to next steps! Thank you very much!

Thumbnail of user brandeng27
1 review
1 helpful vote
October 16th, 2023
Verified purchase

Jose was very knowledgeable and his confidence made me trust in this law firm, I give Jose a 5 start rating

Thumbnail of user jordani126
1 review
2 helpful votes
October 27th, 2023
Verified purchase

Stephanie was able to answer all of my questions and the process is very easy so far.

Thumbnail of user melissad133
Melissa D.
6 reviews
1 helpful vote
March 18th, 2020
Verified purchase

Very please with everyone and the whole process. It was very successful for me! Couldn't be more pleased.

Thumbnail of user sook5
2 reviews
1 helpful vote
December 12th, 2023
Verified purchase

Jose Gonzalez is professional, in terms of answering questions and providing feedbacks

Reason I chose this business:

I searched online, and there were great reviews

Quality
Thumbnail of user tc477
1 review
1 helpful vote
December 7th, 2023
Verified purchase

Jose provided clear information on the process and services provided

Reason I chose this business:

Positive feedback and lower rates

Quality
Thumbnail of user tiffanyt634
1 review
0 helpful votes
November 1st, 2023
Verified purchase

It was very easy - easier than what I thought it would be! I wish I would have done this sooner.

Thumbnail of user adrianm553
1 review
1 helpful vote
October 11th, 2023
Verified purchase

Quick, easy, straight to the point. Stephanie explained the online portal well and I liked that.

Thumbnail of user melissah2430
1 review
0 helpful votes
October 25th, 2023
Verified purchase

It was very, very easy to start the process. Stephanie was very friendly and knowledgeable. When I initially called and bombarded her with questions, she didn't get frustrated and was very polite and able to answer them.

Thumbnail of user robertd5117
1 review
0 helpful votes
October 27th, 2023
Verified purchase

The process was easy and Stephanie was very helpful and answered all of my questions. I appreciate you, Ms. Stephanie, and ask for a raise! Thank you.

Thumbnail of user henryc999
1 review
0 helpful votes
October 30th, 2023
Verified purchase

This process has been very easy and Stephanie was very straightforward. I've been very satisfied.

Thumbnail of user richardh183
Richard H.
13 reviews
3 helpful votes
August 24th, 2019
Verified purchase

It was really good whenever I had questions they got back to me right away, I recommend there service

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From the business

RecordGone.com is a division of The Law Firm of Higbee & Associates, a national law firm. Because of our attention to customer service and the quality of our services we have an "A+" rating with the Better Business Bureau. ShopperApproved.com has awarded RecordGone.com 4.9/5 stars with 1169 positive reviews and counting. We have recently received a Client’s Choice Award from Avvo due to our superb feedback. All of our attorneys are licensed by the state, graduated from top law schools, and have great reputations.

Our law firm is about people. It is about knowing that there are few things more rewarding than helping people get the most out of their life. The members of this law firm are blessed to be able to make a difference for scores of people each month.

To put our service within the financial reach of the most people possible, we had to do things differently. We started by hiring people who shared our passion for giving people a fresh start. Then we empowered them with the technology, training, and tools necessary to deliver high quality service for unbeatable low prices. Just look at this web site... where else can you chat with a live attorney online for free? Emails and phone calls are returned promptly. That is just the start.

We explain every step of your case and notify you by email each time we take a step. When we complete the research on the case, you will know. When we mail something to the court on your behalf, you will know. You are never left wondering, "what is my attorney doing?"

If you think all of that is unheard of from a law firm, try this... on most cases, we charge you a flat-fee that is guaranteed to be the lowest price available and we offer a money back guarantee.

Company Representative

Thumbnail of user gregoryh714
Mathew H.
Typically responds within 5 days

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4.4
1,284 reviews
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