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RecordGone

Overview

RecordGone has a rating of 4.3 stars from 258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RecordGone most frequently mention customer service, law firm and star rating. RecordGone ranks 8th among Legal Services sites.

service
14
value
12
shipping
6
returns
6
quality
18
How would you rate RecordGone?
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Nevada
1 review
1 helpful vote
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You stole me from another law firm
February 1, 2023

You stole me from another law firm. Stephanie was able to answer all my questions and gave me a better offer. The response time is great, too, and a lot faster!

Date of experience: February 1, 2023
Illinois
1 review
5 helpful votes
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I did 9/10ths of the work and still don't have any results. Connected with RecordGone around the first of the year and after I finally got my LiveScan done, which my caseworker was on my case about, they haven't provably done anything other than keep parroting, it takes time. Even though I did all of their foot work for them. They won't give any kind of update as to when it will be done. I'm assuming because I asked about it a couple of months in when I got the first non answer from them. Asked for a refund and that was promptly ignored. Basically paid for a service that was never provably done and was given an open window for when it would be done so they can milk this forever. Would not ever spend a dime with them again.

Date of experience: September 21, 2020
Nevada
1 review
0 helpful votes
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The response is quick and the information has been very helpful. Stephanie seems like such a pleasant person; so easy to talk to and answered all if my questions.

Date of experience: July 6, 2022
Arizona
1 review
3 helpful votes
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This law firm did everything they told me that they were going to do. I would rather their service A-1. I'd recommend them to everyone I know that needs help and relief.

Date of experience: November 30, 2022
Nevada
1 review
0 helpful votes
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"I am stunned, you guys took my case and ran with it. You've done what no one else could do for me, I have no words for how happy I am. You've been very responsive."

Date of experience: June 2, 2022
Florida
1 review
0 helpful votes
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If your needing g your record expunged or cleared then why deny someone who withheld adjudication was not successful, because that is not a conviction therefore its not on your criminal record so why would it need to be cleared someone who does not have it does have a record and needs their record expunged you do not approve which is a load of crap, so if I were you I would not waste my time because all you get is background removel, you do not get your record expunged it is just a gimmick and you would be stupid if u fall for it, u can't even submit a review without rating them, I give 1 star but that being g generous because I would not even give them that except u have to give them a rating or u won't be able to submit that just shows u what a scam they are

Date of experience: June 2, 2023
California
1 review
0 helpful votes
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Jose, is doing an exceptional job in his role
October 11, 2023

Jose, is doing an exceptional job in his role. As a person who also works in customer service I am happy to have been able to speak to Jose. I give him a 5 star rating.

Date of experience: October 11, 2023
California
1 review
0 helpful votes
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Jose actually called me back when other attorneys have not returned my calls. Jose gave me the information I needed to make the decision to proceed with the case. I give him a 5 star review

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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The information you provided was helpful, it looks like you know what you are doing, the efficiency of getting started and not having to wait listing to background music.

Date of experience: June 3, 2022
Nevada
1 review
1 helpful vote
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Stephanie was very very nice and guided me through the process and helped me start this process and make sure I am getting everything done right. She also provided all the answers to my questions.

Date of experience: January 30, 2023
Idaho
1 review
8 helpful votes
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Expungement
April 3, 2023

Elizabeth was knowledgeable and helpful & understanding to all questions that I had. Looking to have my criminal past put behind me & have my rights restored.

Date of experience: April 3, 2023
Nevada
1 review
0 helpful votes
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Stephanie was able to answer all of my questions and it was nice to speak with a real person. She was very patient and I really appreciate all of her help.

Date of experience: October 12, 2023
Nevada
1 review
0 helpful votes
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Stephanie was very thorough
February 23, 2023

Stephanie was very thorough. She knows her job well and made the process very easy. I was nervous at first, but she was very helpful, answered my questions, and I'm looking forward to the process!

Date of experience: February 23, 2023
California
1 review
0 helpful votes
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Jose was very pleasant to speak with and provided all the information needed to make a decision to start the process. I am excited to work with HIgbee and associates

Date of experience: October 20, 2023
Nevada
1 review
0 helpful votes
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The process was easy and Stephanie was very helpful and answered all of my questions. I appreciate you, Ms. Stephanie, and ask for a raise! Thank you.

Date of experience: October 27, 2023
California
1 review
0 helpful votes
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You all did a good job of outlining the process, I found you to be responsive, and I found the final product to be comprehensive. The communication was on point.

Date of experience: June 29, 2022
Washington
1 review
4 helpful votes
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Crissy was a very patient and knowledgeable lady
September 20, 2022

Crissy was a very patient and knowledgeable lady
She took her time to explain in detail steps and what I could do.
She also shared policy and what was going on with my case.

Date of experience: September 20, 2022
Nevada
1 review
1 helpful vote
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Everything went really well
July 18, 2022

Everything went really well. Stephanie answered all of my questions and got me going with everything I needed. I wasn't expecting it to go as smoothly as it did. I'm really happy and excited.

Date of experience: July 18, 2022
Arizona
1 review
0 helpful votes
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I used their app for most intreraction and updates after I signed up. However, when I needed them, the staff was very helpful. I probably won't need them again, but I recommend them.

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Now that I am an active client, I'm very satisfied with the communication and the experience. Now that I understand the system with the online account and that I am more active, I am very satisfied.

Date of experience: June 29, 2022