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The company has garnered a mixed reputation, with customers praising its unique product offerings and high-quality items that often exceed expectations. Many appreciate the wide selection and the appeal of handmade goods, which have garnered positive feedback for their design and comfort. However, significant concerns arise regarding customer service, particularly related to shipping delays, complicated return processes, and high costs associated with returns. Some customers express frustration over misleading information about product origins and poor communication, leading to a sense of distrust. Overall, while there are satisfied customers, issues with reliability and support pose challenges to the company's reputation.
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I bought a pair of boots from rebels market. Apparently they purchased them as a third-party through a company in Pakistan. The boots arrived, are a very poor quality and do not fit. Unfortunately, they have not provided a way for me to return the boots so I am stuck with them and likely to send a $240 pair of boots to a charity of my choosing. Good luck!
Cheap quality clothes that are total rubbish. I bought a pair of shorts that lasted one summer and then fell apart. The material was so thin that holes kept opening up, the studs etc fell off and you could easily poke holes in the fabric with your fingers. I also bought a pair of boots and the soles melted. I took them to a shoe repairer and he said he'd never seen a pair of boots so cheap and that they weren't worth fixing. When I asked Rebels Market about the shorts they avoided responsibility and basically said their crap quality wasn't their problem. Did I say total rubbish... oh yeah I ddi!
Hi, David,
We apologize for the issues you have experienced, and we understand your frustration. As informed earlier via support@rebelsmarket.com email, before we were an online marketplace that had thousands of sellers around the world who managed their products, and this product was from one of the sellers, and we could not control quality like we do now. Further, in our refund and returns policy, all items are eligible for return or refund within 30 days; however, your order was more than a year old, and therefore we could not refund you. Unfortunately, at this point, we can graciously offer a discount for your next purchase, as we did in the email. Once again, sorry for the inconvenience caused.
Sincerely,
Grace
They sent me the wrong color coat. And I am STILL waiting for resolution for the error. They make it a huge investigation and even after sending photos it had to be investigated. I am still waiting for a return shipping label. Dont buy from the company unless you are absolutely sure you want a product because so far you can't return things until they want it returned.
Hi, Dee,
We apologize for the issues you have experienced and understand your frustration. As informed earlier via support@rebelsmarket.com, we had a slight delay from our reviewing team. Normally, it is a standard procedure where they reprocess or refund without any return. In this case, a refund has already been processed, and it takes 5-10 days to reflect in your account.
Once again sorry for the inconvenience caused.
Sincerely,
Grace
THIS IS A NOT US COMPANY. That doesn't make it bad, but just know that your purchase price includes international duty, which makes shipping cost from Pakistan to the US in excess of $130. I wanted to exchange the shoes I purchased because of fit but that would have cost me an additional $130 plus $15 restocking fee. The unit price of the was $90.
The shoes are not the highest quality. I bought the spectator loafers and found the white insert on one shoe was off-centered.
The design is something I had been looking for but $230 was too much for I received. With taxes and shipping the costs of returning this purchase was not feasible.
Hi, Tim,
We apologize for the issues you have experienced, and we understand your frustration. As informed earlier via support@rebelsmarket.com email. We are a US online marketplace that hosts thousands of sellers around the world who manage their products, and this product was from one of the manufacturers in Pakistan. Further, It is clear in our refund and returns policy that hand-made or customized items are not eligible for return unless they arrived damaged. Despite this, the seller graciously accepted your return request. We are willing to go above and beyond and assist with this return. We respectfully suggest returning the item to the provided address via USPS since they offer cheaper rates as advised earlier and deliver without any problem. Rest assured, we will refund as soon as the item has been delivered to the seller.
Once again, apologies for the inconvenience caused.
Best Regards,
Grace
I bought a date a very beautiful pair of shoes. She absolutely loved them and they fit very well. She was showered with compliments. Very satisfied with my purchase and the fast delivery time.
Hi, Will,
We appreciate hearing that you had a great experience with us and that you loved your purchase. Your support is greatly appreciated, and we can't wait to serve you again soon.
Sincerely,
Grace
I found Rebels Market by accident. I was immediately impressed with the large selection of so many shoes, and the fact they are hand made at great prices. It does take a little longer to receive them but they are worth the wait. And I get so many compliments. Will be getting more.
Hi Todd,
Thank you for your compliment. We look forward to your future purchase.
Sincerely,
Grace
Recently purchased a $200 leather jacket. Upon receiving the jacket, it smelled terrrible and was from Pakistan and poorly made. I went to return it ($80 return fee) and I was told by USPS that once it hits Pakistan there's no way to track it anymore. If I had known it was coming from Pakistan and the return debacle I never would have bought it. The customer service is horrible too and accused me of not sending it to the proper address, when in fact, I had. Why would I pay $80 to send to the wrong address?! I want my refund, but thet are being difficult to do so. NEVER BUY FROM THIS COMPANY.!
Hi, Miles,
We apologize for the issues you have experienced, and we understand your frustration. As informed earlier via support@rebelsmarket.com email. We are an online marketplace that hosts thousands of sellers around the world who manage their products, and this product was from one of the manufacturers in Pakistan. Unfortunately, for items that are not fitting, the seller is not responsible for the return fees as per our return and refund policy. Further attempt to resolve the issue, the tracking details you provided us were within the US and incorrect, and we appreciate that you recognized that USPS agreed that they provided you with the wrong tracking details. We are here to make this right for you, and we have sent all the necessary details for a follow-up on your refund. Rest assured, once the item is delivered to the seller we will process the refund.
Once again, apologies for the inconvenience caused.
Sincerely,
Grace
I love it. It's really worth the price and it fits well. Good customer care...I had ordered a wrong size, I contacted them and my order was updated 👍
Hi, Zaitun,
We appreciate hearing that you had a great experience with us and that you loved your purchase. Your support is greatly appreciated, and we can't wait to serve you again soon.
Sincerely,
Grace
They are big scammers. Be very careful with them. I ordered a leather raincoat and had to wait three weeks. As a result, the order was received not from Milan or Paris, but from Pakistan. Made of donkey skin, very smelly. Tailoring was done by jailer. Looks just terrible. My garbage collector is much better dressed. Its a pity that there are such scammers in California.
Be careful.
Basil.
Hello, Basil,
Thank you for your feedback. We apologize for the issues you have experienced, and we understand your frustration. We are committed to resolving these concerns and will reach out to you shortly via email to ensure we make things right.
Best regards,
Grace
Thank you RebelsMarket. I ordered a pair of boots from RebelsMarket. The boots came on time, and it was well made, fits perfectly and I love it!
Hi, Garth,
Thank you for your glowing review. We are delighted to hear that you had a great experience with our product. Your support is greatly appreciated, and we can't wait to serve you again soon.
Sincerely,
I order a more than a few items. Some of the items took a little bit to receive. However that being said I was so very happy with the items I ordered. More than half my order exceeded expectations. The materials used were high quality. And every time I wanted to know where my orders were. Customer service was on top of it. My experience was outstanding. I will be ordering more items hopefully in the coming months.
Hi, Angela,
We appreciate you choosing RebelsMarket as your online fashion marketplace. We are glad you enjoyed your purchase and experience with us.
Cheers,
Grace
I was very pleased to have run across this website. I was looking for a shoe company that would give me exactly what I needed and RebelsMarket fulfilled my need more than I could have imagined. I would recommend them to anyone. Excellent company.
Hi, James,
We appreciate you choosing RebelsMarket as your online fashion marketplace.
Cheers,
Grace
Rebels market is a scam operation, they charge sellers $40 to join their site, then they don't pay their sellers for the orders received. Sellers beware and buyers think twice before giving your money to these crooks, the seller you are buying from will never receive it.
My outfit was very cute and better than I imagined. The shipping was slightly delayed so I haven't been able to wear the outfit yet, but I'm definitely going to find another occasion to wear it!
Hi, Joey,
We appreciate you choosing RebelsMarket as your online fashion marketplace.
Cheers,
Grace
The gothic jacket was actually sent from Pakistan, so close to 100% that your parcel will go thru custom: fair enough!
They sent me a 3XL jacket that actually was FOUR (4) inches short of their advertised size chart on both cheet and waist! They sent another one in a rush with the midget size armpit for a 50" chest. Worst thing worst, I had to pay TWICE custom and custom clearance fees which turned out to cost 70$ (the price of the jacket).
Rebels market didn't even bother to ask to resend the wrong sized jacket as it'd cost them more in shipping than the cost to manufacture.
Because it was the manufacturer's fault, I requested a refund of the second custom fees but they haven't even replied, and yet it's the middle of the week.
The jacket is ok built but nothing worth the 100$ they initially charge
Hello,we represent Wear Empire brand from Europe. My name is Corina Dinu i am the Designer of Wear Empire.We do genuine leather designs on limited series. We have an store open on Rebels market and 5 weeks ago we sold an set of 241$,sent to the customer with Dhl Express,the customer is happy got his order etc BUT WE AREN'T GETTING OWR PAYMENT FROM REBELS MARKET.
Since one month ago all i am receiving is:"Grace Wanjiku (RebelsMarket)
Nov 28,2022, 06:47 PST
Hi,
Thank you for the update. I will forward this to accounts.
Sorry for the inconvenience caused.
Sincerely,
Grace Wanjiku"
I do sell on few online platforms but i never seen something like that!
Nothing on the site indicates it's all shipped from china. A month after ordering I asked why it was not showing any tracking other than in transit and they told me it's out of stock and want me to buy something else. Demanding a refund, will get one from credit card due to fraud if I don't hear back soon. Terrible customer service
Awesomely wide selection of clothing and accessories, but there is a bit of a catch. Some of the products will take an extended period of time to arrive. Now if your not in a hurry and just looking to fill you closet out then it's ok, but if you have a timeline you want to stick to, say it's a gift just be aware some items come from over seas and you're gonna be waiting. For what it's worth, all the product I have purchased been worth the wait!
Guys this company is a cheater company, and Belle is the front cheater man for this company, i am planning to put reviews on all thir sites to save your money, i order shoes with them and paid 229$, they send me a piece of (s), such a cheap shoe, does not even worth more than 40$, and when i ask for return then this Belle guy asked me to send that shoe back to overseas country which cost me more than 100 $, first i paid shipping to buy the cheap shoe and then Belle was asking me to pay the return shipping as well, after that he stopped replying me this is a group of cheaters, please do not order here if you want to save your money. This is my order number H*******171 in case if you want to return my money. Thanks
Con artists on the platform and they allow it. They dont understand how severe it is when they allow people on the site to sell or con people into buying things that are different from what they think they are purchasing. They didnt send my item until I opened a dispute then they send the wrong item and the item they send is broke. And they blame the broken item on the shipping company. This site and seller are a joke and a disgrace. Close the site down.
Eddie,
We are truly sorry that the seller shipped the wrong item. I would like to take the time to explain RebelsMarket a little bit.
RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products.
Each of these sellers will have their own shipping policies and return policies (which can be found on the product page in the product details).
Sellers do maintain all of their own listings and we will always hold them accountable in situations where the wrong item, damaged, items, or defective items are shipped.
We are currently working with you on this situation through our support email and have provided you with a pre-paid return shipping label, we expect the returned item to be received back by the seller on Monday, once it is received by the seller, a full refund of the original purchase price and original shipping costs will be refunded back to your original method of payment. We have also taken corrective action with the seller to ensure that they are listing products with the appropriate images to prevent this in the future.
Please know that if there is ever a problem, we will do what we can to ensure that the problem is corrected and you either receive the right item or a full refund.
I will continue to keep you updated on your refund status and will watch the returned item so that I can provide you with an update as soon as it reaches the seller's warehouse.
Sincerely,
Belle
Answer: Hello, If you'd like to sell your items on our website, please submit an application here: http://www.rebelsmarket.com/online-store Sincerely, Belle
Answer: Malissa, I would like to take the time to explain RebelsMarket a little bit. RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products. Each of these sellers will have their own shipping policies and return policies (which can be found in the shipping and return policy tab on the product page, or on the seller's page). The shipping timeframes will vary depending on the seller, where it ships from, and the shipping policy of the seller or the location of the item in the Premium Store. You can find the shipping timeframe under the shipping and returns tab on all product pages by selecting Canada in the drop-down menu. I hope this helps!
Answer: Malia, Thank you so much for reaching out! I would like to take the time to explain RebelsMarket a little bit. RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products. Each of these sellers will have their own shipping policies and return policies (which can be found in the shipping and return policy tab on the product page, or on the seller's page). The shipping timeframes will vary depending on the seller and manufacturer. You can find the shipping timeframe under the shipping and returns tab on the product page, and by selecting your country of delivery in the drop-down menu. Most of our orders will be delivered within a couple of weeks or less, however, there are a few that will have longer shipping timeframes, depending on where you are having your items shipped to. If you ever have any other questions, you can always feel free to reach out to our support team! We are happy to help.
Answer: RebelsMarket is secured, we protect customer information and the content is encrypted.
Answer: Hi Chris We have vendors from all parts of the world. We include information indicating where the item is shipping from on every product page. If you are interested in any particular item; please email me the product link at james@rebelsmarket.com and I will help you find where the item is shipping from. Thank you James
Answer: Hi Yasen I am James - Founder RebelsMarket. I will guarantee your purchase; If you do not receive what you ordered, We will offer 100% refund. No question asked. Thank you James
Answer: Hello, I am so sorry to hear that you're having trouble with an order, I am happy to help. All RebelsMarket order numbers will start with an H or RMP. Please contact us at support@rebelsmarket.com with your order number or the email address you used to place the order so we can assist you in getting this resolved. Sincerely, Belle
Answer: Hello, I am so sorry for the delay in response. You can find the shipping timeframes under the shipping and returns tab on all of our products. We ask that you please select your country of delivery in the drop-down menu. This will bring up all available shipping methods for that particular item. If you ever have any other questions or concerns, please reach out to support@rebelsmarket.com Sincerely, Belle
Answer: Hello, I would like to take the time to explain RebelsMarket a little bit. RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products. Each of these sellers will have their own shipping policies and return policies (which can be found in the shipping and return policy tab on the product page, or on the seller's page). Many of our sellers offer a lower rate for each additional item that you add from their store. If you ever have any other questions or concerns, please reach out to support@rebelsmarket.com Sincerely, Belle
Answer: Hello, I would like to take the time to explain RebelsMarket a little bit. RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products. Each of these sellers will have their own shipping policies and return policies (which can be found in the shipping and return policy tab on the product page, or on the seller's page). Not all of our sellers accept Credit and Debit cards through the direct checkout, however, you can still use your Debit or Credit card through the PayPal checkout. If you ever have any other questions or concerns, please reach out to support@rebelsmarket.com Sincerely, Belle
RebelsMarket is an online marketplace for rebel, cult clothing, jewelry & accessories from the worlds most badass alternative brands and stores.
Hello, Grey,
Thank you for your feedback. We're sorry to hear that you were unable to return your item.
We understand how frustrating that can be. Our return policy is in place to ensure a smooth process for all customers, and unfortunately, the return window had already passed in this case. That said, we truly value your satisfaction and would love the opportunity to make things right where possible.
Please feel free to reach out to us directly at support@rebelsmarket, and we'll do our best to help however we can.
Thank you again for your support and understanding.
Sincerely,
Grace