I had heard of this store years ago and finally decided to buy a bit ago. I was severely disappointed. All the material for the clothes was extremely cheap and all made in china, which doesn't make sense since it's so expensive.
I have ordered the mystery apparel bags from good goth multiple times and everytime i have been pleased with what ive got. My most recent order is taking longer than usual but i think its just because of the current pandemic. Overall its a great way to grow your gothic wardrobe without breaking the bank.
I'll admit it I'm not much of an online shopper and it makes me incredibly nervous especially because I ordered what is my wedding dress off of this site. The mourning Bell corset top and Victorian Trinity skirt with ankle high heel boots, lace wrist cuffs, and necklace were delivered way before even expected and even more so, they were just as beautiful as pictures portrayed them to be. I would give this site at 10 if I had the chance incredibly incredibly satisfied customer!
Made my order on a Thursday or Friday and it make it here by the next Tuesday with 2 day shipping but paid nothing extra! Plus sizes are not priced crazy high compared to similar items that are not plus size!
I took a chance, not really sure how this ordering would go (I guess you do with any online site) but I was very pleased. I got two shirts which fit very well and were of really great quality (way better than the plain cotton shirt I thought it might have been in the picture). The shipping did take some time, but they did communicate that early on. Overall, I would order again from this site and in the meantime, I am enjoying my wears.
I have ordered numerous items from Goodgoth.com and have never been disappointed with anything I have ordered. My faces are the mystery bags... any of them... you get random items in your size that by far exceed the cost of the bag itself. It's like they tailored all of my clothes to fit me!
I ordered the steampunk Mary Jane's. With them not having half sizes I went up, and they turned out amazing! The only problem is when breaking them in the first day, extra custom was needed in the back. I don't know if it's needed later on or not. These shoes as a whole are wonderful!
I have ordered from there a few times, shipping says its takes 1-2 weeks. Every time I have ordered from there it takes up to 5 weeks and with no notice that the item is on back order. Customer support says the same thing every time that its on back order, it doesn't say anywhere when buying the product it is and you dont get an email about it being late. This store is unreliable and not recommended to buy from.
Dear GoodGoth,
I LOVE the Hunter green maxi skirt! That's the good news, and I am keeping it. Bad news is that because I am only 5 foot tall, I have no choice but to alter it, so the top row of the ruffle will be gone and the bottom half will need to be cut, too and then reconstructed. All this I must do by hand, but I do know how to do this chore. PLEASE make these clothes available in Petite in the future; there ARE tiny Goths out there. At the moment, the waist of the skirt covers my bust-line making me look like a little child playing grown-up, and this skirt does not work as a strapless dress. I am going to start the alteration process now. The skirt gets only 4 stars because of the need to alter this skirt :(
I am so pleased with my recent order. I got a mystery apparel and mystery accessory bag. The apparel was two items. A tunic and leggings, which were both lovely.
The accessory bag was full of great stuff. I got earrings, bracelets and others.
I am enjoying my order so much.
The website is easy to navigate, a question I had, not found in the FAQ, was responded to within an hour, all the items I ordered got to me within the time frame specified, and were of excellent quality. Keep up the awesome work!
The shipping went super well, it arrived a day early which I was super happy about. But I got one of the madly matte lip glosses. This has to be one of the streakiest lipsticks I have ever used. And it leaves a weird tacky finish.
I have been dreaming of this green dress ever since I saw it on their site. When I finally had the money, $89.95, I purchased my dress, when it finally came, it was made of some cheapish stretchy fabric that does NOT look good a person with a few extra pounds in the middle, I was so sad about having to return it, but return it I did. I was excepting to get my money back as the dress is in new condition and resaleable. I informed them that there was no other items I was even thinking about buying from them, not that I know how they "really" fit a person of size. The only e-mail I have received back from them says I have a credit of $89.95 waiting for me.
I have mailed them 4 times now and even filed a complainant with the Better Business Bureau, which they have not answered either. I want my money back, and they think that if they just don't answer your e-mails you'll go away.
It's hard to find unique clothes that fit a very plus-sized female, and it's hard to find ready-made, quality steampunk clothing... I was ecstatic to find that GoodGoth carried plus sizes. I was over-the-moon that their offerings fit in my budget. I was a little worried that they posted that they were a small business and I found out that they were across the country, since I was running up on the deadline of a birthday steampunk murder mystery party and it had taken me THAT LONG to find GoodGoth. Maybe because they are a small business that they came through for me so spectacularly. I am VERY happy with my steampunk skirt, I was told I looked awesome in it, and I'm looking forward to exploring the other fun things that GoodGoth offers in my plus size. Would definitely recommend!
Anytime I buy something for my partner ( Sandra) it shows up on time which many online services struggle with. The clothes are cool and look like they do on the website. Once last year when the post office lost an order, Good Goth was right on it trying to find out what had happened. As it turned out USPS decided to leave the package at my neighbors back door! So all's well that ends well!
The shipping takes FOREVER! After 8 days my order was still processing, so I kindly emailed them to just cancel my order. My order was cancelled the next day without any type of confirmation or email letting me know that they had done so. There's no customer service number, so you can only communicate by email. Very strange company, buy at your own risk.
I ordered two expensive corsets with great excitement. A month later I inquired about the corsets by email and phone. No response. 7 weeks later they cancelled my orders as out of stock. I guess I'd say ranking them as an online store from 1998 -today, they suck the worst in terms of honest representation of product and communication.
Their stuff is sent our fairly quick, shoes do take a tad bit longer but that's ok! Their stuff is made so nice and so comfy. Definitely one of my new favorite places to shop
They suck! It's been 10 days since I ordered a simple pair of shoes and they still havent even shipped! It is 2011, the stuff I ordered the next day from somewhere else came days sgo and these people haven't even managed to out a pair of shoes in a box. After you order, if you go to check the status you see that it us standard practice to ship in 3-9 business days. Thats a bunch of crap, I would never have ordered from them if I had know that. I have never even experienced anything this slow on ebay.
So I ordered a dress form them and I had to email a number of times on why it was taking so long. Well the dress was on back order so nothing they could do about it so i accepted that and told them to send it when they get it in. I finally received it and tried it on and it was horrible and didnt fit at all it was a very strange shape for a dress.
I contacted them they told me how to go about returning it so I did just that. Well i got the dress sent right back to me with no reason as to why. So i had to email them again and wait for a response and they told me i didnt return it within the 7 days 7DAYS are you kiddng me with this? So now im left with a $80 dress i am unable to wear.
NOT VERY HELPFUL AT ALL!
Answer: Most orders are shipped within 2-9 days, but some orders may take up to 30 days to ship.
Answer: We are based in the U. S- in Massachusetts. We carry both U. S and imported items. We have a selection of just U. S made apparel located at https://goodgoth.com/apparel/made-in-u-s-a/
Answer: You placed an order for a Renfield coat on December 15, six days ago, that was listed as "PLEASE ALLOW 1-2 WEEKS FOR DELIVERY", and chose "Basic shipping",. So this order would not be delivered by Christmas. We do not bill an order until the day the order is shipped, your order would not be shipped until after Christmas, would you like to cancel this order?
Answer: You should find a size chart for each style on the page. If you need more help, please carefully take your measurements- bust, waist and hip- (bust measurement is the measurement at the fullest part of your bust- NOT your bra size) and email us with your measurements and the style(s) you are interested in and we'll be happy to help! http://www.goodgoth.com/contact-us-20.html
Answer: For all issues the customer service number is a recording that directs you to their websites FAQ and email address and doesn't give you the option for a live operator. This is likely due to the overwhelming number ofcomplaints for poor quality merchandise and failing to meet their orders deadlines. If you read their return policy you will see they are aware they are selling garbage and expect you to be dissatisfied. Therefore they make every effort to discourage you from being able to reach them.
Answer: We are still in business. If you send customer service an email they can help you. http://www.goodgoth.com/contact-us-20.html
Answer: I got the accessory bag recently. Two pairs of earrings, two bracelets, two necklaces and one choker. I love about half the stuff. I feel like it was a great value.
Good Goth has a rating of 3.5 stars from 48 reviews, indicating that most customers are generally satisfied with their purchases. Good Goth ranks 6th among Goth sites.
This complaint was rejected by the BBB because the BBB indicated that it was amicably resolved prior to the complaint being filed with the BBB.