First time I have bought anything from Rebels Market for my son. Well I was not disapponted by the design and quality of the shirt I purchased and will definitely recommend to my son's friends. Looking forward to purchasing goods from you again. Just before I go delivery time was spot on
I bought a date a very beautiful pair of shoes. She absolutely loved them and they fit very well. She was showered with compliments. Very satisfied with my purchase and the fast delivery time.
Recently purchased a $200 leather jacket. Upon receiving the jacket, it smelled terrrible and was from Pakistan and poorly made. I went to return it ($80 return fee) and I was told by USPS that once it hits Pakistan there's no way to track it anymore. If I had known it was coming from Pakistan and the return debacle I never would have bought it. The customer service is horrible too and accused me of not sending it to the proper address, when in fact, I had. Why would I pay $80 to send to the wrong address?! I want my refund, but thet are being difficult to do so. NEVER BUY FROM THIS COMPANY.!
Hi, Miles,
We apologize for the issues you have experienced, and we understand your frustration. As informed earlier via support@rebelsmarket.com email. We are an online marketplace that hosts thousands of sellers around the world who manage their products, and this product was from one of the manufacturers in Pakistan. Unfortunately, for items that are not fitting, the seller is not responsible for the return fees as per our return and refund policy. Further attempt to resolve the issue, the tracking details you provided us were within the US and incorrect, and we appreciate that you recognized that USPS agreed that they provided you with the wrong tracking details. We are here to make this right for you, and we have sent all the necessary details for a follow-up on your refund. Rest assured, once the item is delivered to the seller we will process the refund.
Once again, apologies for the inconvenience caused.
Sincerely,
Grace
Ordered the jacket for my husband and he loves it and he looks very smart in it. Loved the corset style down each sleeve and when adjusted to fit perfectly the effect looked brilliant. We did have to take the corset effect off the back but that was due to hubbys shape and not the jacket itself, but even though we took the ties off the back the jacket still looks really good. Would definitely order again. Thank you so much.
My outfit was very cute and better than I imagined. The shipping was slightly delayed so I haven't been able to wear the outfit yet, but I'm definitely going to find another occasion to wear it!
Hi, Joey,
We appreciate you choosing RebelsMarket as your online fashion marketplace.
Cheers,
Grace
Excellet, prompt, professional service. Highly recommend you try them out and i know you will appreciate the quality and variations of goods they offer. I have used them numerous times for hard to find gifts and they are a great go to.
As I love gothic clothing I ordered 2 facemasks a few weeks ago. And I received my order info by email stating that they would inform me about the shipping and delivery dates.
As I did not hear back from Rebelsmarket within 14 days I decided to write a quick email.
Belle from Rebelsmarket reacted within 24 hours and made sure I received my facemasks by the end of the week.
I do have to say that it was great customer support and a very swift reaction.
Thank you very much Belle.
Best Regards.
Danny Stouten.
All the sellers are competent, skilled and I've not had any issues with any of my purchases. 5/5 to the shop owners!
However RM need to get their PR team together, there have been MULTIPLE instances of stealing people's photos to bully and harass them on their social media pages. Its kinda $#*!ty, especially as all the shop owners on the site are the ones who will suffer from RM's crappy PR. If you can ignore that then I can't think of any faults with the site and those who use it.
Beware! Returns are practically impossible and if you manage to find where to return items to, you end up paying the shipping costs!
Oh and by the way, much of this merchandise ships from abroad and you end up having to pay the shipping costs. Never shopping here again.
Hi DD
I will admit we have been having some issues with return policies but this issue has since been resolved. For your particular case; I will would like to offer you a partial refund at least to cover any losses that you have incurred. Please email me at james[at]rebelsmarket.com with your order number.
Thank you
James
I love the uniqueness of their products. I have never had a problem with any of the suppliers and everything arrives. I never even mind the wait because the product is worth it and it is not like it is being made in my backyard!
Write a review based on personal experience. In this store there is no quality control of the goods sold. There was a feeling that the sellers presented on the website, with the help of it get rid of defective, stale goods. Buy at your own risk. I've had no luck. The first time came jeans with a defective print. True the money was returned. Immediately ordered other jeans and they came on 31st of sizes, leg size 28th. This time the shop didn't even bother to answer the letter. Money, naturally, was gone. Apparently the stock of decency had been exhausted after the first time. I will never deal with this store again and I do not recommend it to you. Again, based on personal experience
Vladimir,
I am so sorry that you've had such a poor experience, we want to make this right for you. Your satisfaction with your purchase is of the utmost importance to us.
We hold our sellers to a high standard and if they're failing to meet your expectations, we will work with them to ensure that these situations are corrected appropriately.
Please reach out to us at support@rebelsmarket.com with your order number so we can get this resolved with the seller for you.
Sincerely,
Belle
I had ordered two dresses that were to small, I was informed I could return them and get a refund. After quite a few emails, they were pleasant, I did indeed get my money back. Thank you for this. With this review the outfits were very cool and trendy and I loved them, but were very small. Unfortunately I had to return them. I did get my money back. So overall I am very happy and pleased to say the people you work with on these orders have stuck to their word and were easy enough to deal with. On costumer services I give them 4 stars.
I've never written a bad review, but feel like I have to this time.
I ordered two skull cushion covers from icoolapparel. In the ad, the black drawings looked great against the white background.
I got them today- very disappointed. It arrived from China & when I opened it, it looked cheap and mass produced.
The lines weren't clean like the ad & the picture was on cheap looking hessian.
I even went back to the original ad to check if I'd stuffed up.
Very disappointed!
Heres another etsy type alternative,
The stores range from artisan / custom made type sellers,
- to procurer from china source / middle-man type set up,
But the main theme of the products on sale is alternative theme/youth culture etc.
Well... they closed my store with no warning. They approved my application a year ago and then I received an email stating that I wasn't a good fit. Lol wow ok... well I won't be shopping, selling or recommending RebelMarket to anyone. Proceed with caution.
I had a problem with the mailing address on my shipment as it was returned as undelivered. With the help of the people there all corrections were made and the items reshipped just in time for when I had to leave town and I had it with me when I left as that's why I got it in the first place.
Beware. I ordered multiple items from multiple sellers and after weeks of sitting in a "Pending Shipping" status, I reached out to inquire when the item might ship. One seller told me that the item was defective and the other told me it was out of stock. WTF?! I spent over $100 both times, never to get anything. Both times I had to open a dispute to get a refund. I would not recommend buying anything form here.
David,
I am so sorry that you weren't contacted by the seller that this item was out of stock and that the other was defective, and that you had to reach out to the seller to find this out, and had to submit disputes to get a refund. This is absolutely unacceptable behavior from the sellers you dealt with.
We hold all of our sellers and partners to a very high standard and want to ensure that your order experience is a good one.
If possible, please reach out to us directly at support@rebelsmarket.com with your order number so we can look into this for you, hold the sellers accountable for how they are responding to customers, and see what we can do to help make this up to you.
Sincerely,
Belle
My daughter purchased this dress for her prom this June. The dress arrived very quickly. Dress looks exactly as it does on the model. Quality is very good and fits true to her measurements. She is so excited about her purchse! Very pleased with this company.
I ordered a shirt for the first time from this company a few months back. When I received the order info, it said that my purchase wouldn't be here for three months. Okay... Was confused by that. Then it said that they sent me an XXX-LG. I ordered a medium. I even went back to my order to be sure that I didn't make a mistake when placing my order. I didn't.
I then decided to email the seller. She responded the next morning, which I appreciated, but then I heard nothing more from her after that one email about my order. I even emailed her again, and she ignored my message. I did finally receive my shirt, which was the correct size, but the fact that my order info was wrong, and then I was ignored left a bad taste. I'll shop elsewhere.
Monroe,
I would like to take the time to explain RebelsMarket a little bit.
RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products.
Each of these sellers will have their own shipping policies and return policies (which can be found in the shipping and return policy tab on the product page, or on the seller's page).
While you absolutely did the right thing in reaching out to the seller directly, please know that RebelsMarket is here to help you as well, and will hold all of our sellers accountable for their customer service and will always make sure you leave a happy customer.
If you ever need any help, you can reach us directly at support@rebelsmarket.com.
I am sorry again for the poor service you received, it should have been better. Please reach out to us if there is anything else we can do for you.
Sincerely,
Belle
I purchased a steampunk hat from RebelsMarket. It took a while to receive the item; but the quality was great. I would definitely purchase from them again
Here is the item: http://www.rebelsmarket.com/products/raven-man-s-top-hat-mad-hatter-*******
Overview
The company has garnered a mixed reputation, with customers praising its unique product offerings and high-quality items that often exceed expectations. Many appreciate the wide selection and the appeal of handmade goods, which have garnered positive feedback for their design and comfort. However, significant concerns arise regarding customer service, particularly related to shipping delays, complicated return processes, and high costs associated with returns. Some customers express frustration over misleading information about product origins and poor communication, leading to a sense of distrust. Overall, while there are satisfied customers, issues with reliability and support pose challenges to the company's reputation.
This summary is generated by AI, based on text from customer reviews
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Hi, Will,
We appreciate hearing that you had a great experience with us and that you loved your purchase. Your support is greatly appreciated, and we can't wait to serve you again soon.
Sincerely,
Grace