Not only was the product shipped quickly but the customer service was incredible. The shoes I bought also seem to be made very well
The founder is a complete jerk. He doesn't know how to speak to any of his customers. Very very rude and doesn't deserve any of your money.
Just a good pair of boots. Nothing special. Quality material, comfortable, stylish, fits as expected. Perfect
Great quality product, not that cheap stuff you find in the malls, and fast shipping, will buy from them again!
Lots of items to choose from the staff are awesome and clothing items fit perfectly and accerries go with everything
Ordered a hoodie as a gift and wasn't sure if i would have it by Christmas it came in bout a week. I will order from again. Very satisfied!
You can find anything you want on this site. From uniqe fashion and jewelryitems to art and housewares. COOL site!
All in all, using a 3rd party platform like Rebel's Market from a seller's standpoint is ok here. Technical issues SOLVED
The website basically show cases products from clothing manufacturers around the world. When you place an order, you pay the supplier direct and the product is then shipped from that supplier/company. Rebels Market do not supply the goods nor do they accept payment.
I initially ordered clothes last year, however upon arrival the clothes were not the sizes they claimed to be, upon examining the sizes on the website vs the actual clothes they differed dramatically. However they were good enough to refund me for them, but obviously not the customs duty I paid.
Some of the products were of good quality (very dependent upon the country of origin) that I received.
However some of the products I received recently were of atrocious quality, in fact to give an example, 2 of the identical products received differed dramatically in size and length, even though they were the same product!
Other items were of such poor quality they fell apart upon first wearing.
I then received a message from Rebels Market that they had suspended one of the suppliers that I had made a purchase from. They told me to approach Paypal for a refund, however Paypal are the most frustrating company to deal with, dealing with a computer and multiple choice is not how I want my complaint handled. No customer service whatsoever from them.
I cannot get any info out of Rebels Market, they are clearly not selecting their suppliers with any reference to quality of clothing nor are they interested in intervening on the clients behalf when it appears their supplier goes rogue and disappears with the clients money.
I have had an email from the owner of Rebels Market and he agrees that the manner in which my purchases have been handled is unacceptable.
He offered to resolve my problems within 48 hours, however weeks have gone by and he refuses to answer my emails and has his office staff answer my emails, but from him, there is no further word, and certainly no 48 hour resolution to my money that has been swindled out of me, nor purchases that have still not arrived.
I do not recommend anyone make purchases from this on-line store, they do not seem to vet their suppliers in any way. You may well end up with no goods and no money, or you may end up with clothes that do not fit or complete and utter rubbish that is not fit to wear.
Its a pity, as many of the items look really great online. It could indeed be a great business, but sadly this doesn't appear to be the case.
Good clothing, fits well, and came on time. It's hard to find Goth clothing.
My items were received on time and exactly as ordered.
Fantastic Products. Stellar Customer Service. I will be coming back to RebelsMarket. Good Things :)
It was easy to find and purchase my items, very good site. ;)
Loved the T-shirts I ordered - received quickly - sized correctly. Will be ordering more merch soon
They take awhile to complete your order but haven't forgotten you :) lots of cool gear.
Overview
The company has garnered a mixed reputation, with customers praising its unique product offerings and high-quality items that often exceed expectations. Many appreciate the wide selection and the appeal of handmade goods, which have garnered positive feedback for their design and comfort. However, significant concerns arise regarding customer service, particularly related to shipping delays, complicated return processes, and high costs associated with returns. Some customers express frustration over misleading information about product origins and poor communication, leading to a sense of distrust. Overall, while there are satisfied customers, issues with reliability and support pose challenges to the company's reputation.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Wendy - This is James CEO RebelsMarket. I would like to apologize for the mis-understanding
And I take full reponsibility for the communication break down.
I would also like to mention that we work as a team. Everybody in my team has
The capacity to make the best decisions for our customers.
I did not pass along the ticket to the other team members just for the sake
Of ignoring you, and I apologize if seems like it.
We will offer a full refund for the missing packages and its my hope this never happens again.
FYI: On a side note I appreciate your sincerity and honesty on how you feel about RebelsMarket. Your
Feedback will help us improve our process and service.
Have a great day
Thank you
Hi Wendy - This is James CEO RebelsMarket. I would like to apologize for the mis-understanding
And I take full reponsibility for the communication break down.
I would also like to mention that we work as a team. Everybody in my team has
The capacity to make the best decisions for our customers.
I did not pass along the ticket to the other team members just for the sake
Of ignoring you, and I apologize if seems like it.
We will offer a full refund for the missing packages and its my hope this never happens again.
FYI: On a side note I appreciate your sincerity and honesty on how you feel about RebelsMarket. Your
Feedback will help us improve our process and service.
Have a great day
Thank you
James