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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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Very professional and sales person very knowledgeable
Greg was very help and answered all the questions I had about the product.
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Very easy to work with over phone salesman was very knowledgeable
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Don't know how to act! Never been treated so good before! All of your sales and support are a credit to their job's.
Thank you for doing it right!
Bill Dodds, Gresham Oregon
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I needed to order one rear fender flare, but they only come in pairs. It was ok and when I started to purchase, a square popped up and said to check on discounts. I contacted a customer service rep and he/she told me that there was already a 20% discount but I would get $10.00 more dollars of the price. I agreed, gave all my information, paid in full through pay pal and it was finished. Quick and easy.
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I struggle with using the internet (dyslexia). Reginald was extremely knowledgeable and more important patient with me while placing my order over the phone. Kudos!
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I bought yesterday and it said order with in the hour and shipped today. It now says 2 weeks from now. Called and they were no help. Very disappointing.
Hello Michael, we apologize for the long lead times, stock is hard to keep up with due to slowdowns in the manufacturing process over the past 18 months. We attempt to keep the lead times on the product pages up to date, but these can change at any moment. Thank you for sharing your experience and I am truly sorry for the inconvenience.
I spent nearly 35 minutes on the phone with a representative to order my running boards. Gave proper information concerning truck, but still received the wrong product that did not fit my truck. Terrible, and very inconvenient.
Hello Vashaun, I apologize for the less than stellar experience you had with our sales agent. We are reviewing your case and will update you ASAP.
*Return Label Issued 1/5/22
Was checking out the bed covers on the site and wanted to know if stock was available before I ordered. I NEVER click a chat pop up but I did this time. Victor R. Was my sales rep. He answered my questions AND gave me a discounted price. He was very helpful. I really appreciate that. Top was delayed one day due to Christmas day and shippers being overwhelmed with holiday deliveries. I understand. No big deal. Top arrived and it took me about an hour to install. Instructions were ok. Top is solid and fit my 22 Ram 1500 perfectly.
Thank you, Victor. Great top. ;)
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Everything went very smooth and the shipping was on time
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Nice and organized site, easy to navigate with secure check out.
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Shipping was very quick even being Christmas week. Product shipped well and appears to be high quality. Instructions appear to be very good.
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I ordered a new tonneau cover for my truck because my previous cover was ripped off during a recent wind storm. I ordered it on a Friday and it arrived the next day. I didn't even request express or overnight shipping. Timing is everything. Installed it in about an hour. Friendly, fast service.
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Bought a cover and was so pleasantly surprised at the ease of ordering and the knowledge and help of the order staff. The cover was delivered quickly to Texas.
Will recommend to friends and use their products again.
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Received the tonneau cover for my Tacoma on time during the busy holiday season! Great product, great service!
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My interaction with your company was good, but the FedEx shipping was a nightmare
It was with the shipping. Fedex is a nightmare to work with. Our truck bed cover was scheduled to arrive on Dec. 13th and did not get it until Dec. 16th. We would not have gotten the cover when we did, if I had not spent three days on the phone and computer trying to track the package down. No one could tell me anything about the where-abouts of the shipment. On the night of the 16th when the tracking said it was on the truck and I had not been delivered, I went to Athens, GA 40 mile away to the FedEx office to be told that the package was at another shipment facility another 40 away. I was finally given a phone number to the second location and was told if they could find it they would call me. I drove to the second facility and after some 30 minutes on the phone, I was informed that the package was found.
I will not do business with any company who uses FedEx for there shipping.
Hello Ben, I am terribly sorry for the frustrating experience you had with the shipment through FedEx. We appreciate your feedback and see that your package has been delivered.
Customer service very helpful and courteous. That's all I have to say.
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Easy as pie, very helpful (fingers crossed they fit)
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Website was great and checkout seemed to go like any other plus items would arrive before Christmas which was a must. I was shipping to a different address than my billing address but Bolt seemed to accept it. 4 days after purchase and being charged, Bolt sends an email saying the order is cancelled. Had to call RealTruck directly, replace the order (which ended up costing me more due to items not in stock) and hoping it all arrives before Christmas. Would have been a great transaction if RealTruck used a better clearinghouse for online orders.
Hello Pamela, I am terribly sorry for all of the mishaps with your order, this should not have happened. We appreciate your patience while we addressed these issues for you. Our records show that your order was delivered on 12/16/2021 before Christmas.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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