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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Website was easy to navigate and service tech on the phone was great. He knew what I needed for my truck and model year. Item arrived as expected on time!
After ordering and paying for the cover, 6 days in my order has not shipped. I don't know what the holdup is. I will update when I hear that its shipped and I receive it.
Very pleased with the customer service I received and with a discount!
I also like how fast the shipping is.
Super helpful and careful to make sure I got what I needed
Santana was extremely helpful in getting my order set up as tax exempt, and actually went above and beyond and set me up a customer account. As the head of the fleet department in my agency, this will be extremely helpful in making purchases down the road. Thank you!
Jacquelyn Woodhams was help full in Finding me the cover I needed to fit my pickup. Also they were help full in getting the one I ordered sent back.
1 it confusing that Husky and Realtruck are the same.
2 After finding what I wanted I couldn't complete my purchase on line.
3 if I hadn't called the help number cause chat line didn't work. I would have ordered competitors product at a higher price.
They know what they are talking about. But it's also a pain in the $#*! that you are required to enter at least 50 frickin characters. What kind of bul$#*! (🤣)is that.
Ha!
Was on hold way to long many times. Had questions about the product
Easy, quick and reasonable cost. Very happy. No complaints.
Butch was very helpful in placing my order by phone and securing an in-store sales price discount that was not available online.
I have recently purchased a few things from Real Truck. A tonneau cover and a back rack system. Also for my previous Chevy Colorado I purchased a back rack and a cover from Real Truck. The site is very easy to use very easy to navigate with all the info easily available. Also, when calling customer service, they were extremely helpful, kind and considerate. They also do a great job following up to your support requests. I highly recommend doing business with RealTtruck for all your truck accessories
Service was great. I don't remember the name of the services tech that waited on me, but he was very helpful and informative. My cargo cover is being fabricated and will ship shortly. Great service.
As of today I had to cancel my order for my gator Tono cover because I could not get an answer from support as to when my order would be shipped or when I would receive it. I am very disappointed in Real Truck.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members