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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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So far so good. I will be truly satisfied if my order is delivered in damaged. In fairness, I ordered same cover for my last truck and was very satisfied with whole process
I purchased the tracks but couldn't confirm compatability of crossbars on their website. Had to call. After short hold they looked up with what I needed and I got crossbars ordered. Haven't received anything yet. Optimistic it will install fine and save me $500 off of having installed in CO. Free shipping is nice too!
Very pleased with everything Order came very quickly. Haven't had time to install it yet.
Very helpful sales rep who answered all my questions and took my order.
Chris did an excellent job listening to what I wanted out of a tonneau cover, and made a suggestion that I never considered before. He gave me a great price on a better product than I originally had planned to purchase. Thank you!
Shipping was faster than expected. Excellent customer service.
The customer service rep I spoke with was very pleasant and helpful. Answered my questions and took my order. Very polite, and ended with "If you ever have any questions or problems, please call us right away."
Tried twice to get the product on line but it would not except my info. I had to call in and get some help which well ok.
Ordered a beg rug that was in stock and will not be available for a month The person on the phone was great though...
Thanks to Demetra, I will be receiving the misordered pads. I have ordered a number of items from RealTruck. Their staff have always been friendly, helpful and timely in their replies.
In my case I would prefer to wait extra days to get the entire order. Fast shipping doesn't do any good if the parts and instructions don't show up.
Perhaps slow down and get the order correct?
Ordering was a breeze, delivered on time and fit Great
Was looking for a set of (4) Nitto Ridge Grapplers 295/70r/18. Couldn't find them anywhere, your rep, Jashai located what I was looking for, helped me through the ordering process and followed by by email to ensure I was satisfied.
Will definitely use your services again!
Resolved my issue and followed through with making sure all my questions were answered even after the chat was closed!
Had trouble with my payment info on addreses and the customer service team took care of me and really helped out with my order.
Very nice and kind!
Thanks again Real Truck
This is my third purchase from Realtruck and not my last. The Customer Service is great and the price is competitive with other places but the delivery timing is great.
Sales person was very knowledgeable and made excellent recommendations.
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Hi Robert, thank you for sharing your feedback! It is great to know how we can improve as a company to better satisfy our customers.