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RealTruckReviews 8,442

4.5

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realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Illinois
1 review
0 helpful votes
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So far so good.
August 18, 2021

So far so good. I will be truly satisfied if my order is delivered in damaged. In fairness, I ordered same cover for my last truck and was very satisfied with whole process

Date of experience: August 18, 2021
Colorado
1 review
0 helpful votes
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I purchased the tracks but couldn't confirm compatability of crossbars on their website. Had to call. After short hold they looked up with what I needed and I got crossbars ordered. Haven't received anything yet. Optimistic it will install fine and save me $500 off of having installed in CO. Free shipping is nice too!

Date of experience: August 18, 2021
Tennessee
1 review
0 helpful votes
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Nerf bars
August 18, 2021

Fast, easy and priced right. Gentleman taking the order was very knowledgeable and easy to work with.

Date of experience: August 18, 2021
Illinois
1 review
0 helpful votes
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Roll up tonneau cover
August 17, 2021

Very pleased with everything Order came very quickly. Haven't had time to install it yet.

Date of experience: August 17, 2021
Illinois
1 review
0 helpful votes
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Purchase
August 17, 2021

Ordered but had to cancel the order. Very helpful and understanding.

Date of experience: August 17, 2021
South Carolina
1 review
0 helpful votes
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Helpful sales rep
August 17, 2021

Very helpful sales rep who answered all my questions and took my order.

Date of experience: August 17, 2021
Georgia
1 review
0 helpful votes
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Waiting!
August 17, 2021

Good talking to tech about new cover but on order until September sometime.

Date of experience: August 17, 2021
Florida
1 review
0 helpful votes
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Excellent Customer Service!
August 17, 2021

Chris did an excellent job listening to what I wanted out of a tonneau cover, and made a suggestion that I never considered before. He gave me a great price on a better product than I originally had planned to purchase. Thank you!

Date of experience: August 17, 2021
California
1 review
0 helpful votes
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Satisfied Customer
August 17, 2021

Shipping was faster than expected. Excellent customer service.

Date of experience: August 17, 2021
Georgia
1 review
0 helpful votes
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Very good experience
August 17, 2021

The customer service rep I spoke with was very pleasant and helpful. Answered my questions and took my order. Very polite, and ended with "If you ever have any questions or problems, please call us right away."

Date of experience: August 17, 2021
Washington
1 review
0 helpful votes
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A little troublesome.
September 16, 2021

Tried twice to get the product on line but it would not except my info. I had to call in and get some help which well ok.

Date of experience: August 17, 2021
Illinois
1 review
0 helpful votes
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Not in stock yet on sale
September 16, 2021

Ordered a beg rug that was in stock and will not be available for a month The person on the phone was great though...

Date of experience: August 17, 2021
Virginia
1 review
0 helpful votes
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Nerf Bar pads
August 16, 2021

Thanks to Demetra, I will be receiving the misordered pads. I have ordered a number of items from RealTruck. Their staff have always been friendly, helpful and timely in their replies.

Date of experience: August 16, 2021
California
1 review
0 helpful votes
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Shipping issues
September 15, 2021

In my case I would prefer to wait extra days to get the entire order. Fast shipping doesn't do any good if the parts and instructions don't show up.
Perhaps slow down and get the order correct?

RealTruck attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Robert, thank you for sharing your feedback! It is great to know how we can improve as a company to better satisfy our customers.

North Carolina
1 review
0 helpful votes
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Ranch Hand Bumpers
August 16, 2021

Ordering was a breeze, delivered on time and fit Great

Date of experience: August 16, 2021
District of Columbia
1 review
0 helpful votes
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Truck Tires
August 16, 2021

Was looking for a set of (4) Nitto Ridge Grapplers 295/70r/18. Couldn't find them anywhere, your rep, Jashai located what I was looking for, helped me through the ordering process and followed by by email to ensure I was satisfied.

Will definitely use your services again!

Date of experience: August 16, 2021
Tennessee
1 review
0 helpful votes
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Excellent Customer Service!
August 16, 2021

Resolved my issue and followed through with making sure all my questions were answered even after the chat was closed!

Date of experience: August 16, 2021
Washington
1 review
0 helpful votes
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Top Notch customer service
August 16, 2021

Had trouble with my payment info on addreses and the customer service team took care of me and really helped out with my order.

Very nice and kind!

Thanks again Real Truck

Date of experience: August 16, 2021
Colorado
1 review
0 helpful votes
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This is my third purchase from Realtruck and not my last. The Customer Service is great and the price is competitive with other places but the delivery timing is great.

Date of experience: August 16, 2021
Ohio
1 review
0 helpful votes
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Another great experience
August 16, 2021

Sales person was very knowledgeable and made excellent recommendations.

Date of experience: August 16, 2021