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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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Been a week and still can't get anyone to call me or email me to send the wrong product back. Done talked to 2 individuals that didn't really help. Called several times n the wait is over 2 hours. Don't know how these people stay in business with poor customer service. I Will NEVER buy from them again or refer them to anyone. This was my 1st time buying from n my last time. Don't waste your time or money with these people.
I've been waiting for over 3 weeks for the latch bar replacement. I've attempted to contact customer support and it's been a long process. They don't answer the phone and always have the disclaimer recording "we're experiencing high call volume".
When I ordered this I was told to expect around 10 days.
First time customer and I'll be coming back! Impressed with complete line of items
Exeptional Customer Service.
Exept on the delivery. They just dropped the order on the garage./ Without knocking or ringing a bell to deliver.
Somebody could have stolen the order and did'nt even know they came in since the order was expected later. Good came early without warning.
Try to explain that to customers so they can decide how they would like the delivery. And your 5 stars will be there.
Good Service.
Thanks
Rep. On the phone was nice and seemed knowledgeable of the product. My last name was spelled wrong and it got delivered 2 doors over, even though I provided my address, which was on my invoice, but the box had a different address on it. Maybe for future reference, repeat the address back to the customer & do a verbal confirmation of the spelling. Otherwise I am happy with the product.
It's been about a week since plaxing the order and it's still in pending status. I was told the item was in stock while ordering, but after checking back with them as to why status was still pending, I was told delivery is usually 21-day lead time. So I continue to wait patiently.
Slow! Tried to call to check order status and they are experiencing high call volume (imagine that) and I can request a call back.
Excellent, my order was going to be on back order. Real truck went out of their way and went through a 3rd party and I received my tunnel cover in 2 days.
The sales rep went out of his way to make sure that my tires and shocks would arrive when I needed them.
First experience: This will be my first experience ordering from real truck. The customer service representative I spoke with was absolutely courteous and helpful. She got my problem taken care of immediately.
The young lady that took my call was very helpful and went the extra mile to answer all my questions.
I found what I needed but just had to get it verified by a salesman. He was very knowledgeable and that helped me make up my mind. I should have my purchases delivered within the next few days.
While Realtruck is very quick to charge for products they do not have in stock, they are VERY poor at communicating delays or, in my case, their inability to fulfill the order at all. After zero contact from Realtruck (shipping confirmation, notice of delay, etc.) It took repeated phone calls from me to receive a straight answer. I am still waiting on the promised refund but am told it takes 5 days to issue one. Adding to the frustration, I never once received a call back from customer service as promised throughout the process.
Summary: Just another web based company that takes your money before even trying to procure the products they commit to provide. Customers understand that things happen... especially given the wide spread supply chain issues resulting from COVID. BUT, it is IMPERITAVE to communicate with your customers. Charging a customer nearly $2K and hoping they wont notice when you don't provide the product is not a good business model. Just saying... Last but not least, it took less than one day to charge me for my order when placed. Should it take 5 days to issue the refund? No other vendor (I have dealt with anyway) takes more than a day to issue a refund. Sketchy...
The title says it all. Once I got the call back the team was super helpful and got me taken care of.
Alex was very pleasant as well professional. He answered all of my questions.
Michael was very courteous and very helpful Springs went on 10 minutes time
I talked with Alexander and he answered all my questions and was friendly as well. Good shopping experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members