On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Spontaneous and professional. It was a pleasure working with you thank you.
In addition to help selecting the correct item, I was given some installation tips. Nice touch and fast service.
Needed new running boards I figured. Plastic top pads were broken and peeling off. Found out by calling. I could replace tops only. Saving me significantly on labor and money. Thanks to these guys it's an easy fix. Not costly at all. Thanks for your efficiency
I was given a ship date of one month and then was switched to two months. I cancelled the order and still have not received my refund.
Very pleased with John Baker on his knowledge and assistance with my problem. He very helpful and sent me as much information as I need to figure out what part I needed to order.
Friendly representative, easy to use web site. Fair pricing.
It's been 12 days and I haven't heard a word from Real Truck. It would be nice to get an update on the progress.
Delivered in record time, Installed today in Florida heat with no issues except for instructions were somewhat blurred on the photos and all the other stuff was nuts and bolts. Rubber ends on the bars kept sliding off so I black taped them and perhaps this could have been done at the factory. Anyway I like the purchase.
Hello Tom, thank you for your feedback. Please let us know if you have any additional issues so that we can resolve that for you.
Bought a Rhino Rack carrier basket and Go Rhino tie downs. Finally got the tie downs within 7 days but, they don't fit the Rhino Rack crossbars I bought them for. Nowhere on product description does it say it will not work for these bars. Customer service "sent me" a return label and was going to refund my more when…. 4 days ago
Now, the carrier basket is still not shipped and it's been 18 days. I've canceled the order but haven't received notification it actually is canceled.
I've tried contacting Customer Service MULTIPLE TIMES and am on hold for hours and no one ever picks up the phone. Their email responses take days with vague info that is no hell to the customer
I will not do business with this company again. Absolutely horrible customer service
No issues at all. Ordered everything through the online chat service. Pricing was better than all of the other retailers. Really quick shipping!
Painless, very positive, quick and easy. Pleasure to deal with and very efficient.
I was able to place my order through the chat with a representative and she was awesome. Took care of everything and prompt.
Ordering was easy but havnt received cover yet or hasnt shipped yet should get notification of this!
I bought a 4Xs the experience was outstanding. I would buy from TruckVault again and would recommend them to all that would upgrade their Truck...!
My salesperson, Alex was very patient and professional, really enjoyed dealing with him
Dealing with the online service rep was great but after the purchase my confirmation said it would be delivered the next day on a Friday but didn't. I went to the fedex tracking and it said delivery was on Saturday. The item wasn't delivered on Saturday and when I tried tracking it again it says item held up and delivery would be on Monday. Why not just put a further out delivery date instead of having people think they will receive their product and it not get delivered… fedex dropped the ball but it makes your company look bad!
Hello Tim, we are terribly sorry that your shipment incurred delays during shipment to you. Unfortunately, we are not made aware of delays until after the product has been picked up and shipped. Please let us know if there is anything we can do to make this situation right by you. Typically to your address is 1 business day to arrive. However, it seems FedEx may have delayed the shipping due to the recent weather in the area.
Researching new tires for my 2014 Toyota Tundra on a Sunday afternoon. I have 1K miles from having to replace the Nitto Ridge Grapplers that I have had amazing success with. Unfortunately these are not available AT ALL but I can't wait. Exhausted from online research and opinions, I took a chance and picked up the phone. Within 10 seconds I was not only connected to a live person, but a person that knew their stuff... and he was passionate about it! VERY consultative and patient, I made a pivot to another brand and placed my order. Great first impression, thanks RealTruck!
Lee H helped me with a shipping question, and then offered to take my order when I decided to buy the product. He made the whole process fast and easy... just the way i like it.
Morgan C was able to express helpfulness and friendliness via CHAT. An impressive skill.
Enjoyed the experience.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rudolph, thank you for your feedback!