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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Dealer gave story that fabric only was hard ask from manufacturer so gave it 2 months then said hell why not go to source... wondering why I waited. Delivered in 3 days and installed same afternoon
Needed help finding specific wheels to fit my truck and the guy I talked with made sure I got the right size and ones that I liked. He took the time to send me pics of wheels until he found ones that were what I needed and wanted. Great guy and extremely helpful and knowledgeable about everything.
I was grateful that - when I asked a sales associate on chat - that Real Truck offers discounts to veterans. However, I was a little put out that the process turned my two item order into separate orders and the second order didn't qualify for free shipping. Paying for shipping almost matched the discount. The greater disappointment is that two and a half weeks later I haven't received the bed mat: it's still "pending fulfillment."
No one has called or written to warm me of a delay.
I'm not wild about Real Truck right now.
Good sales work. But 40 minutes on hold awaiting a representative for follow up questions.
I had a great experience talking to Rudy S. He was very helpful and was a pleasure to deal with. I will keep shopping at Realtruck from now on.
Rafael was great to work with and helped me find answers that i was unable to find on the website without help.
I needed to order a part for my tonneau cover and the lady who helped me from the customer service area was professional and personable at the same time. She solved my problems and was a delight to work with.
I had a real good experience everything that I needed. I wanted a Gentlemen emailed it to me.
RealTruck had a set of Nerf Bars for my truck with a 15% discount but when added to the cart, the discount didn't show up. I called them directly and was told the sale had just ended. After checking with the manager they were able to process the order with the discount applied. Great customer service!
Ordering went well. And I received my order in a timely fashion. The problem was the parts that were sent. The original equipment parts were very sturdy and well made. The parts that were sent were chintzy and would not do their job. Easily resolved with a phone call to the company.
1 st time using the site. Ordered 5" Ionic side steps for my 22 Ram 1500. Very happy and got them quickly and they look great đź‘Ť
Great Service and a real person to talk to helped me with my order. Beats online ordering. Which often leaves you feeling did I hit all the correct buttons.
First time buyer. I received a product quickly after ordering, but it was a completely different product than I ordered. It was some type of hood airflow piece. I ordered a truck bed tanneau cover. So now I've had to package that up and order a fedex pickup. Not a good experience this far.
Matt demonstrated absolutely awesome Customer Service, answered all my questions and didn't get me to buy things I didn't need
Realtruck made it very easy to purchase a tonneau cover via my cell phone. They have a secure site to complete the purchase. You don't give any personal info to the person speaking with.
We called for running Boards for our vehicle and got excellent help and the correct item we needed to
Put on our vehicle. The gentleman on the phone was very helpful and courteous, helped us with the item we required.
My experience was quick and very professional, would return for any future needs.
After 6 weeks of back and forth and a lengthy phone call guarrentee the part would fit... it does not. CS sucks!
Ordered subject bed cover. Received quickly. Good packaging. Unfortunately, the included rails were the T-Slot rails, for which I did not order, Now waiting for a Return Exchange Reques which will require me repackaging and mailing and then wait for the correct rails to be mailed back. I notice that the ordered AMP Research Power steps have just arrived, quickly, good packaging, etc... does the box include what I really ordered? That would be nice.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members