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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I found that the best way to get the correct parts for my truck was to actually talk to someone instead of ordering on line. It took (3) tries to get the correct mirrors I needed. The on line way didn't ask all the questions that were needed about my truck to get the correct mirrors I needed. The sales representative did a great job getting me what actually fit. I'm pleased with what I got and believe they will do what I was wanting them for. Thanks for all the help.
Spoke with a sales rep that answered all my questions and made the process quick and painless. Will definitely order from them again.
Do not have part no shipping number no nothing very pissed
Very knowledgeable and friendly person. When asked about two different manufacturers, she mentioned the warranty comparisons and stated that Retraxone was the most purchased product. Had knowledge of product dimensions and knew it would fit my truck.
When i called in about the product I was questioning, the salesperson I talked with was knowledgable with the products and was a great help explaining and helping me order what I wanted.
Kevin did a great job matching products to my vehicle and offering a discount as well
The ordering process was very easy from start to finish. The salesman was knowledgeable and very helpful, I got my order when they said I would and was easy to install.
I bought running boards 2 years ago and just recently had a mishap with them and needed replacement parts. They listened and worked out a solution to get replacement parts.
I did not have any hard time to find what I'm looking with real truck website the customer service, a real good, and they willing to take care of me fine I really recommend it to all my friends
Total clear communication and patience which developed into me purchasing what I wanted at the best price available anywhere by at least $5 and as much as $100.00 at parts stores in my area.
Ordered truck cover. Arrived really fast. Didn't fit. Stuff happens. The return lady was very nice.She made arrangements to have FedEx picket it up from my home. REALTRUCK is a class act. Thanks for all your help.
I was having trouble ordering on line so I called, I believe his name is Chris that helped me. An extremely informed and helpful gentleman. He walked me through the entire process of ordering, paying and the best possible delivery times he could. I will order from them again if only for the help he gave me. Greatly appreciated as I've worked in customer service and he exemplifies how it should be done! Thank you for everything!
Had a horrible customer service and product experience with this company. Realtruck advertises that this "rock light kit" has a pure white look with photos and description that this kit does "white". They tell me get with Oracle Lighting as a defective product issue and Oracle Lightings tells me this kit doesn't do a pure white look and Oracles Description on their website does explain it properly that it does this purple/green look. So, after getting this false advertising issue I get with Realtruck customer service and they continue to close my report when I tell them exactly what's happening. I've had nothing but good experiences with this company on the countless things I've ordered from them. Its disappointing that when you do have a issue they gave me a poor customer experience and I'm stuck with a rock light kit that I do not like.
Charlie was very professional and quick to inform me the best BakFlip for my needs.
This is the 3rd BakFlip I have purchased. So I know the quality is good as the one I purchased for my Honda Ridgeline is over 10 years old and still working with no problems.
I have just ordered my item and is awaiting shipment so I can't say for the product itself until it's here. Support told me it will absolutely fit, so I hope it does!
The staff was extremely helpful and the running boards are very well built. They were easy to install thanks to the videos online and the instructions. Will definitely continue buying from here.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members