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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Well as most of us know dealing with parts places over the phone can be challenging to say the least lol. Ordered fender flares for my f 150 then I received an e mail from Real truck that they were unavailable. I immediately thought hear we go! They told me to contact support and I did. A gentleman named Don got right on the case put me in touch with Lund and I had them at my house in a few days. This company is on point! I will recommend them highly. Thank you Don!
Excellent customer service and order processing. Order arrived quickly and cover was easily installed.
Everything was great and very well explained from the first phone call to the delivery. It was all great.
Product was not up to par chipped, gouging didn't look very good surprised at that.
It was a great experience, great service. I will be back to purchase other things for my truck.
Great Pricing, great product. Fast and secure shipping. Installed quickly with no issues.
Alex was a pleasure to work with. Answered all questions and concerns. Would purchase from again.
Call to order a bed cover the service was great and helpful
I dealt with RealTruck through chat on their website. Spoke to Daniel D. He addressed my concerns and I was confident in purchasing my product through Daniel, even though I wasn't intending to buy at the time. But he made me feel good about the quality and the fit, I decided to go ahead with it. It arrived two days later and I installed it without trouble. I'm very happy with how it looks and how it operates. Overall a great experience.
I originally was going to purchase from another vendor and thought I'd see if RealTruck would price match their price...they did, and I found out more information from just an online chat than I did with a phone call to the other place. RealTruck came through and I installed the tonneau cover yesterday. It looks great and was at a price I could deal with. Thank you RealTruck and Austin in your chat area of the company. Job well done!
Talked with Rudy by phone... He was polite, well informed, & extremely helpful
CSR was very helpful, answered all questions and helped me navigate purchase as I wanted to split my payment between 2 credit cards.
After reviewing running boards for a couple weeks back in November, I finally chose Ionic 41 boards for both price and what appeared to be quality. When I decided to order I found out they were out of stock. I have repeatedly checked weekly hoping to purchase but still not in stock. Finally decided on the Steelcraft Boards but now costing me about $70 more. Not all your issue but made for a frustrating experience.
The sales representative Alex was able to answer the questions I had right away. He was able to find what I wanted and got it ordered for me, and assured me it would fit my 2023 Canyon. Everything was very quick and efficient I would recommend.
They provided excellent advice to make sure I had the correct item. Unfortunately, FedEx delivered to wrong address. When I called, they immediately started investigation. Friendly and extremely helpful phone staff.
Their customer service is the best. Their products are good quality and work the first time. Second time I have ordered from them. Very consistent. They are my go to company for my truck needs.
Ordered on may 5th. Emails came through notifying me the eta was being delayed, no big deal. I receive a notification that my order was cancelled by you guys on may 22. No reason listed in emails. Pretty lame.
Hey Ryan!
I do apologize for this as it was an internal error but from what I am seeing on my end everything seems to have been corrected!
If any further assistance is required, please dont hesitate to reach out
Out standing customer service. I needed a bed cover for my Honda and sales rep was able to find me a cover base on what I needed and the price range. Highly recommend. I will be buying all my car parts from Real truck.com
Thank you
I contacted Real Truck about a part that was on sale on another site and they matched the cheaper price. I also purchased a pair of headlights and a roll up truck bed cover. Parts shipped super fast. I am impressed so far.
Gentleman i spoke with was extremely knowledgeable and helpful. Excellent experience. Highly recommend them
Associate was knowledgeable about your products and answered all my questions, She also gave my a lower price than advertised on website. I will refer my friends and family. Great job.
Everything they said happened i have felt with them several years ago and everything went well
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Russell,
I apologize that your item arrived in the condition it did
I do see that you have resolved this issue with our Customer Service team, if you need any further assistance please dont hesitate to reach out!