Realpin

I'm a mortgage broker. Was told the leads provided were vetted for name and phone to make sure they were legitimate. Also told all leads would come to me from my area. So I tested their system, false name, false phone, false email, and a zip code for my area, and the system came up with a lender contact that wasn't me. So, there was no vetting for legitimacy. Called the lender who came up and he said his leads were no good.

Asked for refund and told NO. Spent the money, but I asked the next day and I'm sure they didn't spend it yet.

Update: While salesperson said no refund, company policy said they would refund if cancelled within 3 days -- I asked to cancel on 2nd day. Even though salesperson was not helpful, company did allow my credit card company to cancel with full refund. Still would not recommend the service due to deceptive salesperson.

JUST CHECK BBB TO SEE WHAT KIND OF COMPANY THIS IS!
Absolutely horrendous customer service and sales (after you buy). They will tell you anything to get your card info including lying to you. They promised my 15 leads in 3 months. At the end of 3 months, I had 9 and only 1 that was verified as a seller with proper contact info. One lead even told me "the ad said an agent will NOT call me, so I will not be doing business with you since you lied!" Of course, I requested replacements for the bogus ones. They told me everything they could to postpone. My account had been "overlooked" has been "expedited", "amplified", etc. One rep even told me they could refund a prorated amount at the end of 6 months, so I gave them the benefit of the doubt. After the 6 months, and 4 more qualified leads TOTAL, guess what they said? It's not their "policy" to give refunds and "sorry I feel this way". Now almost a year later, still don't have the leads they agreed and promised to. Of course they have all my money. Complete scam artists.

Grant at Realpin totally sold me on 30 quality seller leads. He promised that I would have 30 leads that were high-quality leads with good phone numbers and emails from his company. Over the course of 1.5 years, I only have received 2 leads that I would say are high quality and that i actually had correct contact information and spoke to the lead. The rest were junk. Either, wrong phone numbers and emails, or disconnected phone numbers and emails that bounced back. I did get more than 30 leads, but all but 2 were bad. I went through all the leads that I got, and out of all the addreses, only one has sold in the last 1.5 years and that lead that realpin gave me was a bad phone number and I don't know about the email because never got a response. I spent $5000 and only landed one listing apt. Total scam and liars. They do not deliver on what they promise. I didn't get the listing, so basically, I lost all my money and time. DO NOT USE REALPIN!

The lead "quality" is appalling. They charge a premium and the leads are basically just wanting a free CMA. Most are completely unreachable. If you are able to finally reach one, they will most likely be shocked and wonder why you are calling them. DO NOT WASTE YOUR MONEY. You would have better luck cold calling or stopping people on the street. It is absurd how bad these "leads" are.
They will lie about local agents doing well and buying more packages of leads. Do not believe anything because it's utter fabrication. The "leads" of someone who once searched for real estate on FB would be better than the trash they will send you. Customer service is non-existent. They will eventually get back to you when you threaten to escalate, but then will make empty promises and say they will send you more leads. When you leads "run out" (it's not clear how they count the leads dispensed, but in the end you don't really care because it's all been a pathetic and sad waste of your time, energy and money) there is no notification. I can only assume they do this because no sane person would ever buy another package so it's probably best for them to just slink away.

Total scam or should I say what they promise is nowhere near what you will get and they even backtrack once your a client. I was told that for $4000 I would get 15 listing lead appointments guaranteed within a 3 month time frame. I was told these are leads where the seller actually has stated they want to meet with an agent to discuss selling their home. I was told that for any lead that doesn't meet that criteria, the lead would be replaced. What I actually got were leads that were either totally fake or the people had no idea who realpin was and had no intention to sell their home or meet with a Realtor. The company gladly replaced the leads with new ones but all but one of these leads were real. After getting about 10 of these fake leads I spoke to the salesman who i think is also the owner and he said if I can get you one listing will you be happy. My answer was no. I was guaranteed 15 listing appointments not 1 listing. He then told me if Im not going to be happy with 1 listing then hes not going to give me any more leads. It was like he was bribing me to accept his compromised offer. I contacted him several times, always nice but always the same BS and fake leads. He then claimed I wasnt a good agent because these are great leads that everyone is succeeding with. I asked to speak to a manager or someone who has success with these and got the run around. Now the salesman has disappeared. So wasted $4000 and got 1 lead in 1 year.