No problems placing an order online and delivery was typical wait time of 3-4 days. Part was a perfect fit as pictured and part numbers matched. No issues using Rainey's for parts ordering.
Order process, payment process, and delivery of product went smoothly.
We are happy with the quality of the bumper and it arrived in excellent condition.
I still haven't received my order. When I ordered, your web page showed me that it would be available in stock and that I would receive it in 2/3 business days day….
Where's is my order?
Easy to order and fast delivery. Great place for parts. I've ordered things from here a few times and will continue to whenever I need truck parts.
Half my order came in on time. I called customer service and they provided me with an additional tracking number. Overall great experience
Good shipping was on time. Product arrive undamaged and well packed
I ordered on 11-18 2 steering wheel adapters (same part number) which they had in stock and got one that was correct one that was wrong (color). Called in twice (last time was 5 days ago) and was told it could take 4-6 days before anyone would reach out through email to resolve the issue. This is crazy no customer service when they screwed up. Now we didn't have the part we needed when the truck was available to work on it.
Awesome! The product came as expected no issues at all.
Exactly as described. Shopping was extremely quick even though the website said it was running behind.
Ordered just before Christmas and received them 12/23! Can't say enough about your company.
Quality product. Quick shipping. Thank you so much
Product is as it's supposed to be individually wrapped, double boxed only problem I have is that package came one lug nut cover short. But I had some extra from another set that matched and cleaned it up.
The good: the product is excellent. I couldn't be happier.The bad: no shipping notice email was ever sent. I finally followed up after several days and they asked for my physical address and said it would ship the next day. (I had given a PO box number). FedEx later had to call me to correct Raney addressing mistake on the label. Conclusion: Great product, but flawed processing of order and delivery.
My experience with Randy's has always been a good one. Just my opinion had great luck with finding the limited chrome parts that are Available for Mack truck's. Accurate and fast shipping is what I experienced. I'll continue to do business with them.
I got my products that are of good quality and as described. One product was missing a piece but after calling customer service they sent out what I was missing right away. Will definitely buy from again.
I had trouble finding a 4 inch combination pedestal marker and turn signal for below my bumper corners. Emilie helped me find just the right one that works on both sides if it is a marker or turn. A lot of the China scrap stuff doesn't light up both sides. And, the LED bulbs seemed dimmer. Emilie called the manufacturer and had an answer back to me in less than 15 minutes. Great service. I am a repeat customer.
Order came quickly to Canada. Somehow manufacturer put a kw light in one box though. Returned and shipped wrong light again, but zero hassle return process. New light shipped immediately. Overall happy, mistakes happen. They were dealt with appropriately and I'm
Super happy with customer service and the lights are sweet.
Shipping was good, packaging was great, design is really well cut out, fasteners are all stainless and nice quality, they are standard nuts with lock washers, may want to get nylocks or use some blue thread locker which is what I did. The flame portion of the weight is a little in the thin side but the back plate is heavy and thick. Nice product we will see how they hold up this winter
Raneys is one of the best places to shop for truck parts for my Volvo VNL (2009). Each time I have used there online site...I have been very well pleased. Keep up the good work,, thanks
Raney's customer service is great. Everyone is extremely knowledgeable, friendly and made the search for my parts so much easier than anyone I've used recently. Part was located, purchased and shipped quickly-I never had to worry about if our driver was going to be out of service for more than a day. Love Raney's Truck Parts for sure!
Answer: I had absolutely no problems getting through to Raney's customer service! First couple of rings they answered and were very knowledgeable! Make sure you call them during business hours and make sure you no what time zone there in! Every business gets busy from time to time so you might have to wait your turn in line! But for me I never had to wait!
The company enjoys a generally positive reputation, with customers frequently praising the quality of products, quick shipping, and an easy-to-navigate website. Many express satisfaction with their purchases and highlight the reliability of the service when items are in stock. However, concerns have been raised regarding customer service responsiveness, particularly in cases of incorrect orders or delays in delivery. Some customers reported frustrations with the resolution process and issues related to product fitment. Overall, while product quality and shipping efficiency are strong points, enhancing customer support could further improve the overall experience.
This summary is generated by AI, based on text from customer reviews