Rakuten

If they owe you a substantial amount they will not pay, when you call them about it they will say how sorry they are and promise payment within 5 business days and before that's up they will terminate your membership/account. After they did this to me for $983.49 I called the company Ebags, whom we do the majority of our business with, to inform them what I thought about ebates. They said they paid ebates and ebates should have paid me. Ebates just stole the rebate money and basically bullied us out of payment.

I have only been an Ebates member for 3 months, and I recently had an issue where 2 purchases didn't have the rebates credited to my account. I provided the email confirmation, and they immediately applied the credit even though they hadn't yet received payment for the referral on their end. One of my purchase fell outside of the qualifying purchase, but as a one-time courtesy, they still issued me the credit. Reporting this and receiving a satisfying resolution was extremely easy and quick. I wholeheartedly recommend Ebates customer service whenever you need them!

After referring others and having them make qualifying purchases I still have not received any of the promised credit. I am told by customer service that my referrals have not made any qualifying purchases when I know that they did! I helped my own mother make two purchases after I referred her and because of their "privacy policy" I can't speak of other accounts. I'm definitely feeling irritated and starting to feel like this site is a scam. It seems they like to make you feel incompetent and not give you what was promised.

No kidding - I have gotten (over the years of using Ebates) a total of $1,679.73 in checks form Ebates. I LOVE using their site to price compare and get cash back savings. I even downloaded their 'button' that will alert me when i'm on a website that is connected to them.
I looked at my account to try to figure out how many years I've been using them, but i couldn't find my sign-up date. It's been more than 7 years, but I'm not sure exactly how long. I've only had a couple instances when the store didn't give me the credit, and Ebates always made it right when I contacted them.

I have been using Ebates for a little over three years and have actually received a substantial amount of cash back (which is awesome). Unfortunately, it's taken a lot of time and effort to GET some of that cash back - and almost always in cases where it is a large rebate (Hotels.com in particular or computer software/hardware) or Amazon/ebay (when Ebates claims that the category wasn't applicable - after the fact - even with screens shots). It's very frustrating and persistence is key, as a big chunk of the first couple inquiries on a purchase are met with an (incorrect) reason as to why the purchase didn't qualify.

I have never had one tiny problem with Ebates, except that the referral program doesn't seem to work, but I have received every penny they promise. It is easy to forget to go through their link but when that happens it is my fault, not theirs.
As a matter of fact, I misplaced a check once and found it about a year later, and before I had a chance to call them to replace it, they emailed ME and re-issued it! Never had customer service like that before!

My ebate check was mailed but never received. I contact ebates to inform and the team immediately sprung to action. Customer Care reached out to me w/in a few days to verify some information and approximately one week or so, I received an email that they will issue a replacement check. Alexis and her colleagues were prompted, friendly yet professional. Outstanding customer service!

Besides getting money back for items I was going to buy anyway, the customer service is excellent!
The few times I have had questions about rebates, customer service has responded within hours and corrected the problem within a day.
Even better they have given me advice on working with certain venders in how to place my order properly to avoid any future mistakes on my part. Awesome!
I wish more on line sites had such great service!

I rarely shop in stores now, so all this online cash back from Rakuten is a game-changer for me. I would say that I shop more than your average person, so I love having Rakuten to shave off some of the guilt. I especially love the Chrome extension because the small popup always reminds me to activate my cash back. I recently purchased a designer wallet on Valentine's Day (14% cash back, woohoo!) and will be getting back over $100 on it. No other sale, coupon, etc. allows me to get designer goods at a discount. I will never stop using Rakuten :)

I am a brand new member of Ebates. I had a couple of issues with my account. The first was the system would not allow me to enter my address. With no address, there would be no way to mail me my rebate check. I wrote to Customer Service and heard back from Kathleen the same day. By the following morning she had entered my address and quickly resolved the issue. My second issue was I had placed an order through Ebates with Walmart. When I went to check the status, it was no where to be found. Again, Kathleen came to the rescue and within a day had rectified that issue as well. I am very impressed with Kathleen, the Customer Service Representative who took care of me. Sometimes the best way to measure the quality of service of a company is by how they handle issues. And Kathleen did a wonderful job. Based on her quick and efficient actions, I would most definitely recommend Ebates to anyone! Thank you Kathleen!

8/29/17. It has been postponed for a month. Have contacted them but the answer is not a solution. They initially asked me to provide everything showing that I stayed that hotel. And after all documents had been turned in and then they said they need to verify with hotel, but no answer from hotel, period. I have to wait until hotel's verification. Obviously, they are not taking their website promise seriously. Will that call false advertising?

Conclusion: To earn this cash back, I have spent tons of time and energy, not worthy to use ebate.

First of all, I love getting this money back, of course! That aside, I am EXTREMELY impressed with eBates customer service. I reached out to eBates Member Services (via email) because I did not wind up getting cash back on something I had purchased when I expected to. Member Services was responsive in a very timely, personable, and clear manner for every communication... and then when they were not able to get me the cash back from that store purchase because they could not locate the records from the store, they made good by giving me credit themselves. They made a on this previously negative situation, extremely positive and therefore have now converted me into a super-passionate fan of eBates! I am now going to be an even bigger advocate for eBates! Amazing job eBates staff and great business policy eBates! Keep it up!

I have eared about $400 using eBates for items I was buying anyway.
Stuck in a hospital bed at home so most of my shopping is online.

I buy a lot on eBay and the amount % back is much less than this past winter for eBay buying.
Some classes of buying no % back so then I switch back to Befrugal which seems to always have the 1.5% back. Better than nothing and adds up.

I also buy a lot of food etc on Vitacost. I check both sites to see who is offering the higher % and yes it does change.

I have even used eBates at lowes or home depo. Just be sure to check both cash back sites to see who is higher.

It is true. They have a fast customer service response. The only problem is I've needed customer service for the last 5 out 6 purchases! And this last one was DENIED with some BS that an affiliate took the credit... I clicked the link, and shopped just like you are supposed to. I'm not sure they are tracking URL's very well and I am tired of playing the Ebates games. Enough.

This company has the worst customer service and whatever percentage cash back they're showing on the website isn't true and never happened. I've shopped lots of times using priceline through rakuten and they said I can get cash back 3 months after staying at the hotel. However even after 3 months,I couldn't get any cashback, the reason they said if I purchased exclusive item or canceled,exchanged or returned. For hotel I wish I could do that. They just don't want to give cashback for big money because $700 or more total price for one time of priceline shop and I did 5times. Not only this, even you got the cashback it's wrong percentage of cash. When I shopped jcrew through rakuten it was 10% and I just got 4% bc when they added cashback the percentage already changed. That means how much % you get back depends on when they add cash to your account.
It's total scam and socialhelp email thing never worked either. So, do not waste your time for solve your issues.

Ebates is one of my top-choice shopping sites. Cash back credit has always been accurate and come fast I haven't experienced any problem with Ebates. One of Ebates' biggest attraction for me is that from time to time they have "double cash back" promotions on some of the stores that I frequently shop at, such as Kohls.com, Kmart.com, and Sears.com, during which time the cash back rates usually beat competitors'. Cash back (in the form of check) accrues fast and threshold for cashing out is generously low (only $5.00 if I'm not mistaken). And the coolest thing about Ebates that you don't even have to remember to request a cash-out with them. Once the balance in your account reaches the minimum, they will send you a check automatically and you don't have to do a thing! From my only interaction with customer service that recently occurred via email, I can say that their staff is prompt to respond, courteous and helpful. Overall, very satisfied with Ebates. Way to go!