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Rakuten

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Illinois
1 review
0 helpful votes
Follow Terri O.
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Ebates is a no-brainer to use and will save you money each time you shop online at an "Ebates store." Their customer service is also outstanding, should there be any problems, which are few and far between!

Date of experience: June 14, 2017
Louisiana
1 review
3 helpful votes
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Their tell-a-friend is the biggest lie ever. I have been referred the site to people over a year. I have 6 referral. 2 of them are in the recent tell-a-friend promotion period. Today all of my referral cash back is gone. But what is more upset? My friends' accounts are closed! So are their cashback, sign-up bonus. Also one friend reported that if you book your airline ticket on expedia through ebates there will be a $7 booking fee adding on top of your bill. Ebates will share $1.25 back with you of course! Stay away! They start to become SCAM!

Date of experience: June 5, 2014
Pennsylvania
2 reviews
0 helpful votes
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Excellent response
November 24, 2015

Would just like to let you know that I am very pleased with the quick response on 2 purchases I made through Ebates.
I inquired about both orders placed with QVC and as soon as I made the inquiries with proof of purchase my cash back was added to my account. It is a pleasure doing business with your company.

Date of experience: November 24, 2015
GB
1 review
5 helpful votes
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Be cautious
February 27, 2019

I joined Rakuten some time back but didn't use the account until two days ago, when I signed up for a books company that met my needs.
I'm away writing content for my new website knowing that it's going to take at least a week maybe 10 days before I get a response from the company.
Low and behold this morning I receive an Email from Rakuten informing me that my account had been terminated. I hadn't even used the account, how can they terminate it without cause.
Apparently according to their Publisher Membership Agreement, they can terminate any account for no reason at all.
Well that seems to be absolutely true, I hadn't even joined any programs so there was nothing I could have violated, maybe they just didn't like my name.
Be careful if you are thinking of placing your eggs in the Rakuten basket, they could pull the plug for no reason at all.

Date of experience: February 27, 2019
California
2 reviews
0 helpful votes
Follow Cathy C.
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I had a transaction that did not appear on my cash back activity. I emailed beats customer service who requested a copy of the receipt from the transaction. I sent them the info and in less than 12 hours I was notified that the transaction would be credited to my account! This is the first time in all the years that I have been using Ebates that I've had a problem. I was very impressed with their customer service.

Date of experience: January 26, 2015
Florida
1 review
4 helpful votes
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We're just a Mall
August 5, 2015

Any problem with a fly by night vendor they host taking your money and delivering no product is met with the response "Rakuten.com is a virtual mall hosting sellers from all over... we ask our customers to contact the seller directly ".
Status of vendor web site: Unavailable
If you're the owner of this store (shopbeyondlimits.com)
Please sign in to resolve the issue, or contact support.

Date of experience: August 5, 2015
Canada
1 review
4 helpful votes
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My first ever purchase with thru this company and they were off by a few dollars which I had to correct with several emails (they don't have a phone number.) then after waiting 2 months to get a $50 credit they automatically switched it to the next period pay cycle (e.g. I will have to wait another 3 months) without explanation. Probably hoping I wouldn't notice. Very disconcerting as the basis of my purchase was the giant 20% cash-back from ebates. Will see if and when I actually get my pending cash-back. As of yet no response from my email. I suggest you view ebates like mail in rebates, unreliable.

Date of experience: February 25, 2014
Massachusetts
3 reviews
2 helpful votes
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Love, Love, Love
June 23, 2017

I joined Ebates a few months ago and I have since received over $15 in rewards checks. I shop online all of the time and although they are a bit slow to pay (not every month), I don't mind at all because it does come. I love that you just click a button and it automatically applies the discount. They have 'real' stores such as Walmart, Kohls and JC Penney, while also offering high end discounts for luxury purchases. They have a fantastic variety of shops and I just love it.

If you have been on the fence, jump off! You may not receive a BIG fat check, but even a few dollars here and there is rewarding.

Date of experience: June 23, 2017
California
2 reviews
3 helpful votes
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I had a great experience with ebates.com My rebates only took a few days to post to my account, and they deposited my big fat check right on time. They actually give you decent rebates, unlike some sites I've used which barely give you anything, or have an unreasonable minimum that you have to reach before you can get anything. Anyway, I highly recommend ebates.com

Date of experience: May 3, 2011
Michigan
2 reviews
0 helpful votes
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Scam
February 3, 2019

I placed an order exactly same as my friend's order on same day. I received a lot less cash back then my friend. Also i created an account from invitation so I received $10 but they removed it from my accounts for some reason.
Every time i send a reply to customer service, different people reply which super annoying and i need to repeat myself.

Date of experience: February 3, 2019
California
1 review
1 helpful vote
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Ebates is legit!
September 1, 2014

Ebates is legit! I've gotten 3 chash back checks so far ranging between $13-$15. I'm not a big online shopper so my amounts are small, but I appreciate any money I can get back. If you have a problem with Ebates your probably not understanding the rules and how it works or your self referring yourself with different email to get the referral cash, you got caught and your upset about it. Great customer service also. I've sent emails asking questions and I get quick easy to understand answers back within 24 hours. Thanks Ebates!

Date of experience: August 31, 2014
Pennsylvania
2 reviews
12 helpful votes
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I don't remember the year I first heard about Ebates. It was a TV ad and I immediately signed up because they had all the places I do business with, but had some health problems and forgot all about them. So, for over a year or two, whenever I bought something, I lost out on a rebate. I guess it was about a year ago that I decided "to join" and realized I was already signed up. A few times I've forgotten to use Ebates for my purchases and they came along with an app to remind me of cash back on sites and all I have to do is click on the app to activate it. It's fantastic! I have not missed a single rebate since and I thank them for being one of the most customer-oriented site ever.

Date of experience: January 18, 2017
Virginia
1 review
0 helpful votes
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My 60" TV was delivered, and as the box appeared completely undamaged, I didn't realize the screen was cracked until we were about to hang it on the wall. It must have been dropped, not crushed. Rakuten was very good about getting it picked up and replaced as soon as could be arranged.

Date of experience: April 23, 2019
New Jersey
1 review
0 helpful votes
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I realized I did not receive credit for a Christmas purchase. I contacted the generic email and was instantly contacted. A few pieces of information were needed in my end and before I know it, Danielle had looked into the problem and resolved it. It has taken barely 30 minutes. Thank you for your concern, professionalism, and promptness.

Date of experience: January 30, 2015
Illinois
1 review
0 helpful votes
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I'm in love with Rakuten
April 24, 2019

Rakuten is my first place to go when I'm looking to shop online and in store. They have coupons and cash back opportunities and endless store options. I made multiple purchases at GroupOn and ended up with money in the bank.

Date of experience: April 23, 2019
Texas
1 review
0 helpful votes
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Complicated problem resolved
April 21, 2016

I had a weird complex problem with credit for a multiple purchase made at once, when I got my notification from ebates I felt I was shorted dor the second purchase. After several emails, ebates was able to clearly explain what was going on. I truly appreciate their quick responses, always polite emails and their attempts to do right by their customers. I have bee with ebates since almost the beginning and am very happy with this company, no matter how large they get, you still receive personalized service.

Date of experience: April 21, 2016
Florida
1 review
0 helpful votes
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Love the Payback
June 10, 2019

Excellent and fast, it is a pleasure to see my cash back adding up monthly. Not only do I get sale prices at time of purchase I also get money back monthly in the purchase itself. This way I know I am not over paying for any products I buy. I like the fact that I can register my charge card and also now receive money back on in store purchases

Date of experience: June 9, 2019
Iowa
1 review
0 helpful votes
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Fun... and Money!
June 6, 2019

I have been a member of Ebates, now Rakuten, for many years and have enjoyed the rebates on shopping I do routinely. What a nice thing to have that check come in quarterly. I especially enjoy when I am offered a little bonus if I have the check redeemed as an Amazon gift card. Saves postage, printing and gives the member a perk that is always appreciated.

Date of experience: June 5, 2019
Washington
1 review
6 helpful votes
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We are sellers on rakuten, paid $100 to sell on their site for 3 month, so far we can't get paid for thousands of dollars in goods sold, every 5 days our account is deactivated, no reason given. They have no phone numbers for seller support, over 100 emails go unanswered, no communication of any kind! Do not see how they can stay in business... horrible site!

Date of experience: September 16, 2014
Florida
13 reviews
27 helpful votes
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Make easy money
June 3, 2019

My experience is with eBates.com, but they just rolled that site into rakuten.com. They've actually been part of the same company for years, but just merged into one website. Anyway, I have made over $237 dollars over the past few years, with extremely limited effort. Basically, I've just shopped online like I always shop. But I use the 'ebates/rakuten' Chrome extension, and when I'm on a site, it alerts me that free cashback money is available. So I make the purchase like I would have anyway, and get some cashback. They used to mail me checks, but now it just gets direct deposited in my paypal account. I've had no problems!

Date of experience: June 3, 2019

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61