Kris c.

Just counting from march till now, I have talked to so many representatives because EACH representative tells me different things every time.

-One tells me everything is taken care of. Later I find out it is NOT taken care of. (Literally nothing was taken care of. No notes on this. Next agent tells me there is no record of me contacting an agent for this issue)

-One tells me every info we talked about is Noted down. I find out there is ZERO note on my account.

-"TWO" people told me i have $99 +$5 credit on my account. When the bill was generated, i found out there is NO credit.

-I have been paying for something that i shouldn't have been paying from the beginning of the service. A manager had agreed that it was their mistake and supposedly "fix" it but it hasn't been fixed.

-A Manager tells me that her manager will call me back regarding this, never calls me back.

I can for sure say that i wasted many hours because of this issue. I have my friend who heard all this conversation and we are mind blown at how every time we call for the SAME issue, there is NO record of ANYTHING.

AT&T is literally intentionally wasting my time, and hope that i forget about "small" charges.

The only reason i came to ATT from Xfinity is because of cell phone deal. Xfinity CS is A LOT better than here. They keep track of records. No need to call more than 1-2 for the issue to be solved. AT AT&T, i called more than 10 times and still nothing is fixed.

All these reps i talked to are from basic customer service agent to manager's manager.

I don't even know who i'm suppose to talk to anymore at this point. It is not worth talking to anyone from AT&T other than CEO at this point FML.

I placed an order exactly same as my friend's order on same day. I received a lot less cash back then my friend. Also i created an account from invitation so I received $10 but they removed it from my accounts for some reason.
Every time i send a reply to customer service, different people reply which super annoying and i need to repeat myself.