Raise

First time ordering from them and they send me an empty gift card. $0 and i payed for $100 card. Took 3 months to get refunded after 12! Emails (they literally asked me the same question over and over again, "how much of the balance did you use?") I told them that to keep me as a customer they would have to give me more than purchase price (they used up 2 coupons that were not refundable so i would be losing that value). No reply after that just "we refunded the purchase price. Not even an apology for the time and for holding my money hostage for so long.

Ordered a bunch of gift cards. The numbers do not work so I asked for a refund and I was told I have to get a letter from the company saying they don't work. I've gotten the runaround from the company and Raise won't lift a finger. I'm out almost $100 and will never bother again. The few dollars I would have saved is wasted chasing a letter to get my money back.

My elderly mother's account was hijacked by a scammer and more than $16,000.00 of fraudulent purchases were made without her knowledge. Her account normally has little activity so this $16,000 worth of purchases made in 2 days should have been flagged by Raise!
Raise has provided no assistance to help gather information for the police report.
Raise has no evening or weekend support to help for an urgent situation like to Block the account!
Raise only has a online chat availability with a robot program that doesn't know what fraud on my account is!
I could not get into the account once it was hijacked and I could not reset the password and I could not get a human's attention fir 3 days in order to block the account! By that time my poor mother was broke! I cannot even get them to provide a list of purchases made.
I am totally frustrated with this company and their inability and unwillingness to help.

I have been using the web site Raise.com for over 2 years and I've made over 100 purchases from them. They are a stellar company and I've experienced only top notch service with them whether it be selling, purchasing or resolving a dispute. Their support staff is always on top of their game and have never steered me wrong or left me dissatisfied. Definitely one of my go-to web sites for always a great deal and never a bad experience.

My husband and I spent over $6,000 in gift cards through raise... Just to receive over 1/2 of them that were fraudulent. When I received them I called to check the balance on every single card and it had the correct amounts. As soon as the 100 days were over the balances had miraculously disappeared and raise said "there is nothing we can do, it falls outside our 100 day policy". Don't even spend a dollar on these cards... worthless!

I have been using Raise.com for several months now and am really happy with them. I have saved so much money on coffee alone! They absolutely back up their guarantee and the couple of times that there were issues with the cards I purchased, their customer service was quick to respond and resolve the problem.

I wanted to make sure I could get my cards quickly and go through the verification process in a timely manner. It had said that the process could take 24 hours so I called the support number to see if I could get everything done in one sitting, with card delivery soon after. I worked with Jenny initially and then Heather for the accounts verification portion. Both were extremely friendly and efficient, walking me through the process and offering to verify the account right then and there. I was amazed at how quick and friendly the service was. A++. Raises are in order (pun intended). From the time I first pressed "call" on my phone to the delivery email was 37 minutes! A good deal of the time was from me re-picking my cards as well! So fast. Very likely to buy from here again versus the competition.

Do yourself a favor. Try calling the company, using their chat option, or emailing them. You'll quickly see that it's impossible to reach them. When you get gift cards with a $0 balance, you are out of luck because they won't do anything for you despite their "guarantee policy." Because of defrauding people, the company needs to shut down permanently by the government.

I have bought and used many gift cards from Raise over the past several years. Every once in a while, I have had gone to use a card, and the amount has dis-appeared. A phone call, or better yet, the OnLine Chat feature gets the problem resolved easily. Refund back to credit card in less than a week. They are the only service I know of that offers a 100 day guarantee on the cards they sell.

I purchased a Caribou Coffee gift card in Oct 2018. Went to use it over Thanksgiving and was told there was no money on the card. Raise initially gave me a refund, then in January they sent me an email saying they were taking the refund back. I talked to two people who pretty much accused me of being dishonest. In the end they can only refund me if I can provide "evidence" that I did not use the card! Closing my account and called my credit card to dispute the charge.

Just got help from Raise.com. I know raise.com 100 days policy. Purchased several whole food market's e Gift card last year and forgot to use it until last month. When I went on line and go to store to use, neither of them work. Call raise.com they found out Whole Food Market changed the policy for using all the physical card instead of e-gift since last year of Dec. I lost all my value. But I'm happy that raise.com give me back the credit. Even it's not all of them. But I know I got some great deals all the time, I can get back that small money I lost very soon. Plus when I purchase from them, my whole group get paid also. Just check on their site more often, I can save $ for for my family and friends in no time. Thank you! Jarvis,