First time ordering from them and they send me an empty gift card. $0 and i payed for $100 card. Took 3 months to get refunded after 12! Emails (they literally asked me the same question over and over again, "how much of the balance did you use?") I told them that to keep me as a customer they would have to give me more than purchase price (they used up 2 coupons that were not refundable so i would be losing that value). No reply after that just "we refunded the purchase price. Not even an apology for the time and for holding my money hostage for so long.