Raise

Raise's customer service is as good as it gets. Yesterday I purchased at $100 Starbucks card from Raise, after having previously purchased a $25 card without an issue. After purchasing the $100 card I applied it to my existing Starbucks card, and today I discovered that Starbucks cancelled my card and "liberated" my remaining balance including $17 I had prior to the $100 transfer. After contacting Starbucks customer support, they say they didn't receive the funds from the gift card and that my purchasing it via Raise violates their terms and conditions, so their security team shut down my card.

I contacted Raise customer support via email, explaining the situation and requesting a refund of the $93.18 I spent on the gift card, which should be no problem with Raise's buyer protection guarantee. Within a few hours someone from customer support named Blair responded, explaining that Starbucks has apparently started flagging cards as fraudulent when purchased through third parties like Raise, when merging the balance with an existing card, and that they would refund my purchase.

I was pretty irritated this morning with how Starbucks handled this, but Raise's response to my dilemma was excellent. The response with quick, they understood the situation clearly, and they immediately moved to resolve the issue and refund me without any hassle whatsoever.

I'm willing to chalk the $17 loss up to a learning experience, but the $93 would have been more difficult to swallow. Thanks to Raise's customer service, I won't spend the rest of the day in a bad mood!

Word of warning, if you buy a Starbucks gift card, don't transfer the balance! I did this once successfully, but clearly Starbucks doesn't care if you've been a loyal customer for a decade. No worries though... I'll just have to get my $17 back in expensive reward drinks!

Thanks Raise customer service!

I opened an account, tried to buy some cards but they immediately cancelled the order and suspended my account... I still was never told why.

I had an small issue that arise when purchasing a gift card, but when I called customer service was very polite and efficient.

Thank you

Naevia was very professional and compassionate. She handled my issue exceptionally well.
She is a real asset to her company.

Funds take wayy to long to receive. Customer support is a drag and unhelpful. App for scammers that sell giftcards

I bought two separate Southwest Airlines $200 gift cards in two separate transactions from these guys. First one went through fine and processed and I was able to use it on southwest.com website without any issue. The second one was stuck processing. This was the night before a major holiday where most people are not at work. I checked my card card and the charge was on there as pending. So the next morning of the holiday, I filed a ticket with them to ask for help. Within an hour, I get what looks like an auto-generated message but it had my order number in it and they closed my ticket, but they were asking if I wanted a followup. I get a separate email saying that they wanted me to call them immediately and verify my identity and if I don't do this within 24 hours, then my account will get locked. I thought this was strange since they let me buy and use one gift card already. Anyway, I tried to call them and they had an automated answering service which basically, after sometime, hung up on me. I tried it twice. Remember this is on a holiday, so how are they emailing me? Anyway, today it seems that they cancelled my transaction and blocked my account, but I did see a refund on my credit card. Thank goodness. These guys have zero customer service and looks like a phishing site to get more info from you. I saw one lady in a forum give her driver's license and passport as they wanted two forms of ID. I don't know any company like that that requires this kind of info. Don't trust their shady practices with your personal info. Unfortunately, these guys have my name, address, phone, an CC# as part of signing up and buying something. I'll have to keep an eye on my credit monitoring services to see if anything happens.

I alerted RAISE to the delayed delivery of one piece of mail from my expected daily mail deliveries. It just seemed fishy that the one piece of mail that should have come but did not was a gift card purchased from RAISE. I knew that the mail arrived at the post office--and as no mail reported by the post office (in my Informed Delivery Digest) as being delivered to me that day had EVER not come. Though I knew that simple misdelivery was possible, I also thought it possible that someone might have recognized the piece of mail for what it was and lifted it. So, I reported a POSSIBLE problem. RAISE did a quick follow-up and determined the last location of the envelope, let me know that they DO have a means for following this mail, assured me that my purchase price was guaranteed, and thanked me for concientious follow-up. If they call me in a few days to ask if the mail arrived OK, I will be pleased. If they also use my information as background for a future sting (if there is, in fact, a problem), I will be pleased, as well. The system seems well-managed. My report was handled properly and professionally, and I was reassured.

Purchased a Petco gift card of $155. Went to use it and the gift card actually had $0 balance. So I called raise.Com and they said they would refund me but will take 3-5 business days. I said ok (I had no other choice). So I purchased another gift card for $155 for Petco (Petco was having a 20% off sale on their dog food so I wanted to stock up). Went to use the second one and that too had a balance of $0. So I called again and was told I would receive a refund.
3-5 business days later, I recieve one refund for $155. Did not receive second refund. So I called and was told that they refunded both and that my bank rejected the refund. Called my bank and they said they did not recieve second refund and would not have rejected it anyways. So called raise.com back and they said it was refunded. The rep wanted me to call my bank 3 way, I guess to prove that I wasn't lying (which I didn't mind because I didn't recieve refund, but some people would not like having to do so).
So I called and my bank told them they only received one refund and not a second. Not even an attempt for the second one. Raise.com said it has been refunded. What the heck! So what do you do from there?
My bank is doing an investigation and rasie.com said my account will be suspended for their mistake. They are very rude and does not care for the customer problem at all. This person had gotten so fresh with me that I couldn't even believe there was a complete at out there treating customers like this.